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April 2024 by Kate Weiss
Asked for a hot coffee with caramel and skim. Took 10 mins to give me a burnt coffee with no flavor.
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March 2024 by Bradley Starr
Understaffed. People paid and had to leave before getting their orders to avoid missing their flights. Rip off
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March 2024 by Joanne Lambert
Stopped at terminal B Dunkin Donuts first thing in the morning before my 6:20 am flight to Orlando. It was about 4:40 am. After I had been awake for 24 hrs the rude girl behind the counter said "I'm not opening until 5 o'clock " even though I was standing back actually just trying to decide what to get. The line started to form. Then the rude girl walked by the line taunting "I'm not opening until 5". Ok so I'm 3rd in line. I finally get waited on and after this girl stated to co-workers that all coffees and beverages were ready, I order a caremel cappuccino and a regular coffee with cream and sugar. The young man waiting on me said we don't have cappuccino or lattes right now I said then give me 2 reg coffees. The guy making the drinks put up 1 coffee and called my number. I then told him it should be 2. He said it'll be right up. Then after a fee others got served he put up my other coffee but it was a small. I pointed this out and he corrected it. I get to my gate and start to drink and it was the worst cup of coffee ever!!! Actually it was hot water with some cream. For almost $7 a cup for a total of close to $14 my husband and I trashed our coffee. They should be ashamed of their employees, and the quality of their products at this Dunkin Donuts!!
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January 2024 by Mewa Mewa
At 10:10am, the donut is really dry. Our drinks are horrible…. Customer service is …. What customer service. The ladies look like they are ready to fight for some reason. Their clothes are virtually sickening, their attitude and their outfit is disgusting. I can’t believe this ok to wear to work. I felt disrespected the way they treated us, I wish I went to Starbucks
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January 2024 by Virginia Byrom
Delicious and fresh!!!
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January 2024 by Nichole McDonald
Dunkin try being a customer of your store. The people you are paying to work for you should all be fired. If you can't find good staff become staff or close the store. The lack of professionalsm and poor customer requires a full makeover. Airport Administrator you should not let this store operate at the airport. Dunkin needs to go!
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December 2023 by Vincent Lam
I suppose here is the only Dunkin’ in the airport. Other locations for DD were not available. It is a small store and it got a few options for donuts and BR ice cream, but not as many as those in DD outside the airport.
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December 2023 by Nima Farshchi
Extremely rude and unprofessional. They were definitely not in the right state of mind at 6am. They also could not take cash or credit…not sure how someone is supposed to pay but no notice to the 30 minute line of this until you arrive.
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November 2023 by Jake Robins
Hard doughnuts. I’m starting to think every Dunkin’ in Maryland is just
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November 2023 by Jack T.
I've had Dunkin' Donuts coffee before, I know what I'm getting there. I was ok with that. But the coffee at the BWI airport DD is the worst coffee I've had since getting it in those old coffee machines in the basement of my grad school with 'sweetener' and 'whitener' instead of sugar and cream. This coffee smelled and tasted like smoke and charred hate. I do not recommend.
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November 2023 by Makayla J.
Had 20 minutes to grab a drink and STILL couldn't get coffee this is absolutely ridiculous. What's the point of even having drink places like this here if you can't even get a drink before your flight? Mobile ordering doesn't have what I need so I had no choice but to wait in the long line. Understaffed and terrible service! Can't blame it on the Dunkin brand because Starbucks had the same problem. This airport needs to do better
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October 2023 by vik tory
Middle of the day and no drinks and no food besides a few donuts even though it was a full service DunkinWhat even for??
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October 2023 by ROBERT REVIEW
Lines are long during early morning. Service is slow and I'm tired of Maryland's Governor Wes Moore announcements indicating that BWI Airport is committed to giving us great service here! It's not true! BWI vendor services are UNACCEPTABLE.
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October 2023 by Rachel Leslie
Waited for 15 mins for my drink. When I asked the woman behind the counter she said we called that number a long time ago, we must have threw it away because it sat too long. But they never actually called my number. She remade the drink but was incredibly rude and condescending.
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October 2023 by David Nails
If I was the manager here, I would fire every single person working behind the counter. Every one of them. Rude, lazy, dirty. Apparently every machine they have is 'broken'. Maybe in these cases where you have a limited menu, because you choose to have a limited menu, you tell us the actual options, instead of letting us try and try to order items? Maybe hire employees who actually know the items on the menu board, employees who don't say 'we don't carry that' or 'I don't even know what that is'.How do these places keep their franchise licenses?
