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March 2024 by Amy Sieck
Went to ship information for two of my cousins in the same reusable envelope. The recipient received an empty reusable envelope (both tabs still attached meaning it had only been closed once) with the label and tracking number I had been provided in the store. Went to the store with the receipt and was told the manager would review the footage (manager was apparently onsite but was on break so I spoke with the assistant manager?). Had to call the manager the next day and was told the footage showed the girl who took my envelope placing the label on the envelope and in the pickup bin with no issues. However, I was not allowed to see the footage and was instructed to file a claim with FedEx. One cousin went to the distribution center to report the information lost. Was helped by a wonderful woman who scanned the lost packages and found his information a week later in a different folder in MISSOURI. Other cousin's information is still lost. To sum up, I sent a sealed envelope with two people's information. The recipient received an empty envelope (manager said the label couldn't have been switched as they are made to stick, yet somehow the footage also show the girl putting the label on my envelope without any issues, sure). One cousin's information was found halfway across the country and one cousin's information is gone to the wind. But FedEx reimbursed us $100.00 so everything is apparently lovely. Don't go here, use a drop box or go directly to the distribution center.
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March 2024 by Al Wilkins
I received absolutely horrible customer service yesterday from a brand new employee I have been using this store for over 3 years. I am a customer no longer
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March 2024 by Miranda Evans
Eric & Phil are great at their jobsReally professional & efficientTheir most recent hire is rude, ill mannered & has a chip on her shoulder. Absolutely wretched customer skills.
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December 2023 by Matthew Flowers
First off my experience was quick and accommodating! Everyone was so nice and helpful. Reneasha deserves a special shoutout cause she went above and beyond. She’s the kinda person that wants other ppl to have a good day too. Thanks
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December 2023 by Ingrid E
FedEx Glen Burnie is amazing and ALWAYS takes care of my printing needs with a quick turn around! Everyone is kind and professional…and I’ve trusted them with many sensitive projects for high-level clients over the years. Honestly, I don’t trust any other FedEx location with my work. Thank you for being awesome!
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December 2023 by abul sahibzada
I have account with FedEx. Still the white dude shows disrespect and unprofessional way of dealing customer… Needs training and also trained him not loose customers…. I will never ever see this location and even other locations of FedEx…. They should train not to loose loyal and permanent customers
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October 2023 by Andre Collins
Several really great employees here including the Assistant Manager
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October 2023 by Damian Q
The worst customer service and attitudes of any major establishment I know. Consistently unable to efficiently deliver the very services they are in business of providing. Claims that their internet/WiFi service is inadequate…
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October 2023 by Derrick S.
Rude and aggressive management like others have said. I refuse to do business with people who act like jerks.
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August 2023 by Matt Hoffman
Was not exactly comfortable with Asst Mgr Eric and his overly aggressive customer service. Maybe tone it down a bit. Was also not fond of being overcharged for extra packing materials.Casey however, was extremely friendly and her upbeat positivity was refreshing! Keep it up!
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May 2023 by Sidney Jackson
Quick and easy experience. Had a bunch of items that needed to be manually packed and shipped.The attendant weighed and took a rough measurement for the box. I paid up and was on my way in less than 10 minutes.
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April 2023 by Hannah Wharton
The team here is so awesome. Everyone is friendly and willing to help. They turn around print orders so quickly. I visit weekly printing items for work and everything is great quality. I also had them print a bunch of signs and items for my wedding! Highly recommend.
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March 2023 by Kristy Hamilton
DONT USE THEM! THEY CHARGED ME FOR NOON DELIVERY AND IT WAS NEVER DELIVERED!
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February 2023 by Mike McHale
I stopped in with a "Happy Return" the staff was friendly and helpful. When I had an issue with the self-serve Kiosk, one of the staff folks stepped in and helped me.Great Service - Well Done
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January 2023 by Tia Demby
staff didn’t greet me or come help just stood behind the desk and watched me while i tried to figure out their machines i left highly unsatisfied will not be returning EVER
