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November 2023 by Sherry G.
Morgan was wonderful to deal with, as was the woman manager who was on duty daytime November 17 (sorry I didn't get her name). Unfortunately, we checked reviews for the manufacturer and decided not to go with the sofa, although we love it. Morgan had spent so much time with us, we felt guilty having to cancel the sale. She and the manager couldn't have been more pleasant and gracious and understanding; no trying to convince us to change our mind, nor no negative attitudes! We will definitely consider this store when we decide to purchase other furniture. (5 Stars for store and personnel; took off 1 star for manufacturer.)
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July 2023 by jessica nicholson
Steven Eutsler was extremely helpful, accommodating, and approachable! He gave my fiancé and I space initially to look before asking questions and offering suggestions. We ended up with a great price and are both very excited for our sofa to come in. Highly recommend stopping here for your furniture needs on a budget!
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July 2023 by Rose G.
We were in need of a couch and looked at several different stores. Steven at Gavigan's asked us what we were looking for and showed us the couches that met our needs. He explained the construction of the ones we liked and helped us choose the color that was best for us. He let us know that due to the time of year it might take 13 weeks for delivery, but our couch came in half the time! We are very pleased with our purchase and recommend Steven highly.
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May 2023 by K. WmsDvs
We visited Gavigan's on Friday, May 12, 2023. Thank you so much Steven Eutslern for providing us with a warm welcome and an exceptional shopping experience. See you again for our next adventure! Five Stars +
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May 2023 by Crissipooh Carrington
WoW!!!! What a pleasurable experience! Not even a minute after walking through the doors we were greeted by Steven Eutsler-who pampered us until we left. Once he found out what we were looking for he pulled out all the stops and bent over backward to go above and beyond to get us everything we desired. He gave us pointers, time to think things over, no pressure-lovely showroom. We even met the store Manager who was just as magnificent. The quality and customer service is phenomenal here and they never ever disappoint! I've been to two nearby furniture stores and while I liked the merchandise-the customer service made me walk back out the door!!!
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April 2023 by Joyce
We had a great experience with our sales person Steven Eutsler. We informed him of what we were looking for and he showed us our options. He was very pleasant and made us feel like he was there to help in anyway he was able. It's nice to be able to pick the color and fabric of how you want your furniture to look like. This is my second experience with Gavigans and we would use them again. Very happy!
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March 2023 by Dennis Angst
My wife and I had been looking for living room furniture for over a month. We were getting frustrated not finding what we were looking for or finding it way out of our price range. We stopped in on a whim and we're greeted right away by Steven. He welcomed us and explained how the store was laid out. He asked what we were looking for and we told him our desires and constraints. He recommended a couple of items and let us have some time to look around. Steven was very knowledgeable about their brands and was happy to share with us. By the time we narrowed our choice down to 2 options we realized the store had been closed for 15 minutes. We apologized and Steven told ilus it was not a problem and to take out time. My wife and I made our decision and then had to pick fabrics. Steven helped us all the while encouraging us to take our time to make the right decision.While Steven was writing up our order the store manager Marion helped us obtain some incredible financing, 0% for 60 months! It was such a great deal we added end tables and the protection plan!Thank you to Steven and Marion for helping us, making us feel comfortable, and not rushing us.We highly recommend Steven, Marion, and Gavigan's.
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March 2023 by Warren Paugh
I would like to thank Steven Eutsler, he's very Knowledgeable and Helpful about the products he is selling. My wife and I were left to look on our own without the bother of a sales person hovering over us. When time came to make a purchase, Steven was ready to answer any questions we might have of had to help us make our purchase! Great Job!!
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March 2023 by Michael Beauchamp
Steven introduced himself and explained their tags and what sale was running and then left us to wander the store and try out the different sectionals they had. He was always around when we had questions and even brought us a tape measure. We went to a bunch of different stores around Glen Burnie but we kept comparing the others to the one we saw at Gavigans. We went back and bought the sectional. Steven and the manager were both extremely polite and helpful. Steven was even able to open a little early on Sunday for me to pick it up. He had everything ready to go when I got there and helped load it too. Go see Steven if you need help with a furniture purchase my family was more than satisfied.
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February 2023 by Amy G.
I went to five separate stores today looking for the family's next love seat and couch. I never quite found what I wanted until I went to Gavigan's. The product selection was great. There was zero pressure to buy. Steven was super helpful and took extra time to make sure I was a well informed consumer. I will definitely return for the next family furniture purchase.
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February 2023 by Richard and Linda Brockson
Steven Eutsler was truly the best salesperson we have ever had in all of our furniture shopping. He was helpful but definitely not pushy, let us look around and offered his help when we needed it. We left to look at another store, but returned to Gavigan's for our puchase. We probably would not have bought anything if Seven wasn't as good as he was. We really felt comfortable dealing with him. He was honest and answered every question we had.We chose to pick up our recliner at the warehouse in lieu of delivery fee of $125.00. We purchased a recliner from Gavigan's and it is good quality and very comfortable. Definitely recommend Steven if visiting Gavigan's with 5 stars in Glen Burnie.
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February 2023 by Richard Morales
stopped by to reconnoiter for the type of chair that my wife needed. Found a likely candidate(s) said I would return. the following Saturday - I returned with my wife to complete the transaction. The salesman - Jonathan - was polite and not pushy and was able to assist with all of the details for the purchase as we had discussed earlier in the week. The specifics of fabric selection and protection were taken care of by my wife with Jonathan and then the business of completing the sales portion was accomplished. Overall a pleasant experience.
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January 2023 by Karen Heyliger
Great service ! Steve was so helpful and knowledgeable about all the furniture and fabrics. Great guy, highly recommend him. Furniture was on sale and cost less compared to area furniture stores. It was my last and final stop, and so glad I went in because it will be my first stop the next time I need furniture.
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November 2022 by Dawn Goode
The lack of customer service is horrible! Marilyn(one of the family members) does not know the first thing about speaking to someone. I have unfortunately spent over $20,0000 & not happy with the quality which they did nothing for me at all. I will never do business with them ever again. I find it hard to believe they have repeat business & will hopefully go out of business! I wish my review could have been positive.
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October 2022 by Amandalynn
Looked around at all the local big name furniture stores in the Glen Burnie area. Let me just say...Gavigan's GB was by far the best place. In my opinion they had the best quality with the best prices. Sales associate Steven was incredible and extremely friendly. Knowledgeable, up front and honest, which I respected. Encouraged us to take our time. Let us explore without constantly trying to interrupt. Wasn't a pushy experience. Found and fell in love with a beautiful 6pc reclining sectional. I for sure would recommend Steven at Gavigan's GB if you're looking to purchase furniture.
