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November 2023 by Elizabeth H.
Dave at auto shop is the best! He helped me deal with my car insurance claim department and I was able to get OEM part. He (possible his team)took extra care of my SUV by cleaning my car inside and a car wash. Looks brand new.He was buff out my side door. I hope I don't ever have to use his service but if I have to repair my damage vehicles... I will ask for him and his team. Highly recommend and you can trust him that he will to the right thing. Thank you so much Dave!!
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October 2023 by Diana Pilkerton
Picked up and it was running great.Thank you J.B.A.
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October 2023 by Jen Cogar
I am absolutely livid and disappointed with this dealership. I dropped my Chevy suburban off on Friday morning at 8 AM. First issue, I specifically gave them my cell phone number as my husband was working that day. Did I ever receive a phone call on the status of my vehicle? No. They called and left messages with my husband who was unable to answer the phone. Number two when I finally got a hold of Rachel at 3 PM, I was told the reason my vehicle was making a clicking sound, when turning was due to a Chevy bulletin, and that it needed some lubrication. I picked up my vehicle the next day on a Saturday and the service department is closed. I went into the new car showroom to pick up my car, and they told me me that I had a balance due of $170. I asked, why would I pay $170 for a Chevy bulletin issue? I also found out they resurfaced my left front rotor! I never authorized this to be done. And why would you resurface a rotor if all you said it needed was lubrication? Of course the new car sales person cannot help me and I have to wait until Monday to get this sorted. So, I paid the $170, and now I have one front left rotor that’s been resurfaced.
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September 2023 by John C.
Bought a car from them last week. They placed a false advertisement online about the car having 40/20/40 bench seat truck. Instead, the vehicle was a 5 seat truck. Either way, the salesman Mark was polite and helpful, and I really liked the truck. The finance manager was the opposite, no patience, short answers, and annoying (almost walked away because of his attitude). He got annoyed because I wanted to READ the documents I was signing. How dare I try and read the documents that say I am giving them thousands of dollars. I mean if you work customer service you should learn a little bit of customer service.
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August 2023 by Jacqueline Ratkowiak
Anytime I go or call this location. I always get someone nice and very informative on whatever I need. In all departments. The only place I will get a vehicle hands down.
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August 2023 by Matthew Hayes
$153 for an oil change and $170 to diagnose a problem, which they said nothing was wrong....
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August 2023 by Greg Smith
Very friendly when you walk through the door. They listen to your issues and cover everything with you.
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August 2023 by Deborah Dews
The customer service was good. However it took 3 hours for the completion of an oil change.
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August 2023 by Epper Marshall
Made a reservation and when I got there, there was no reservation, however they did do the fix same day
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June 2023 by Taylor L.
I ordered a Soft Roll Up Tonneau cover from General Motors and paid for a delivery and installation fee to have it sent here. I had an appointment set up for 7:30 am. I waited until about 9ish, and then I got my truck back, and the mechanic showed me how to close the cover. When I got home, I realized that the shop did not put both of the hook loops onto my truck. I had to call back JBA Chevy and speak to Gerry, show as attentive in finding the missing part. After emailing him photos, he managed to find the part.I had to, unfortunately, go back. Which is not bad, right? Well, I live on Kent Island and this time of the year traffic is just hell on earth. I sat in about 45 mins' worth of traffic and came back to JBA, and they had to pop out the tonneau cover and install the loop that was missing on the right side they forgot to install (more on the popping out the cover in as second). Gerry apologized and was very helpful in thatBut then when I was driving over the weekend, I realized the cover was not properly secured. It was originally (despite missing the loop) I went to unroll the cover and then realized something. The right side that had to be popped out to install the loop was not properly secured after the fact. So instead of driving back to Glen Burnie (AGAIN) I carefully examined and safely popped the part back into the Tonneau cover. Gerry is great and I would give him 5 million stars if I could, but I am extremely disappointed that the services department has screwed me (twice) on what should have been a simple process. I would have gone to the place I bought my truck originally (Bob Bell Baltimore), but the drive was out of the way, and JBA was more convenient in terms of distance. But I have 0 intention of coming back here, which is a shame because I was planning to come here for all my future oil changes (including one I have coming up) so instead, I will either go to Bob Bell Chevy in Baltimore or I will go to Herich Chevy GMC Buick in Easton for all my future service needs. If you have to go there for service for whatever reason, I strongly advise talking to Gerry. He's great!
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June 2023 by Robert Teal
This time we dealt with somebody completely different and the experience was completely different. Thankfully this was only a tire, still having check engine light issues on a brand new vehicle. Still having issues with extra warranties that was paid for that they do not want to honor, serviced manager says his guys need to get paid too lol smh forget the tens of thousands. I just spent on a vehicle a couple months ago and the time my wife and I have to take off of work to maintenance the vehicle that just drove off a lot. Troy(finance) has helped some but has been unavailable the last few times I have called
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June 2023 by C Davidson
Do not go here they will scam you. They falsely advertise the KellyBlueBook value on almost all of their vehicles online. Be sure to check KBB on your own.
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June 2023 by Eddie 21222
Sale guy made me wait 30 mins so I left was trying to buy a new truck
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June 2023 by Bill H.
I wouldn't take a vehicle from them if it was free. I approached them regarding a used vehicle for sale that had multiple price drops.I told them I had a potential trade. They encouraged me to "trade it in". They drove it and offered $5000 less than 2 offers I had in writing. Never felt so insulted. The employees had the personality of a bag of rocks.
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March 2023 by Edward H.
Talked to a empty suit who didn't even seem ambitious enough to reduce a few dollars off the set price. Almost like they're just flying off the lot. Anyway what a waste of time. Bought somewhere else.
