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November 2023 by Elizabeth H.
Dave at auto shop is the best! He helped me deal with my car insurance claim department and I was able to get OEM part. He (possible his team)took extra care of my SUV by cleaning my car inside and a car wash. Looks brand new.He was buff out my side door. I hope I don't ever have to use his service but if I have to repair my damage vehicles... I will ask for him and his team. Highly recommend and you can trust him that he will to the right thing. Thank you so much Dave!!
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October 2023 by Bill Willams
When the sales manager said if I could give you that deal today will take, and you say yes, then he renigs
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September 2023 by John C.
Bought a car from them last week. They placed a false advertisement online about the car having 40/20/40 bench seat truck. Instead, the vehicle was a 5 seat truck. Either way, the salesman Mark was polite and helpful, and I really liked the truck. The finance manager was the opposite, no patience, short answers, and annoying (almost walked away because of his attitude). He got annoyed because I wanted to READ the documents I was signing. How dare I try and read the documents that say I am giving them thousands of dollars. I mean if you work customer service you should learn a little bit of customer service.
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August 2023 by Eric Loser
It was great working with you guys! I think I ended up getting a fair deal and am extremely happy with the Silverado 2500HD. Was well worth the drive from New Jersey and I appreciated doing business with you.
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June 2023 by Taylor L.
I ordered a Soft Roll Up Tonneau cover from General Motors and paid for a delivery and installation fee to have it sent here. I had an appointment set up for 7:30 am. I waited until about 9ish, and then I got my truck back, and the mechanic showed me how to close the cover. When I got home, I realized that the shop did not put both of the hook loops onto my truck. I had to call back JBA Chevy and speak to Gerry, show as attentive in finding the missing part. After emailing him photos, he managed to find the part.I had to, unfortunately, go back. Which is not bad, right? Well, I live on Kent Island and this time of the year traffic is just hell on earth. I sat in about 45 mins' worth of traffic and came back to JBA, and they had to pop out the tonneau cover and install the loop that was missing on the right side they forgot to install (more on the popping out the cover in as second). Gerry apologized and was very helpful in thatBut then when I was driving over the weekend, I realized the cover was not properly secured. It was originally (despite missing the loop) I went to unroll the cover and then realized something. The right side that had to be popped out to install the loop was not properly secured after the fact. So instead of driving back to Glen Burnie (AGAIN) I carefully examined and safely popped the part back into the Tonneau cover. Gerry is great and I would give him 5 million stars if I could, but I am extremely disappointed that the services department has screwed me (twice) on what should have been a simple process. I would have gone to the place I bought my truck originally (Bob Bell Baltimore), but the drive was out of the way, and JBA was more convenient in terms of distance. But I have 0 intention of coming back here, which is a shame because I was planning to come here for all my future oil changes (including one I have coming up) so instead, I will either go to Bob Bell Chevy in Baltimore or I will go to Herich Chevy GMC Buick in Easton for all my future service needs. If you have to go there for service for whatever reason, I strongly advise talking to Gerry. He's great!
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June 2023 by Bill H.
I wouldn't take a vehicle from them if it was free. I approached them regarding a used vehicle for sale that had multiple price drops.I told them I had a potential trade. They encouraged me to "trade it in". They drove it and offered $5000 less than 2 offers I had in writing. Never felt so insulted. The employees had the personality of a bag of rocks.
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April 2023 by Patty Paterini Lincoln
Easiest dealer to buy from! They stand by your product 100%! Leslie Hale was an awesome person to buy from!! we bought a 2023 Equinox!!
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April 2023 by Author Thompson
Excellent help friendly people
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March 2023 by Edward H.
Talked to a empty suit who didn't even seem ambitious enough to reduce a few dollars off the set price. Almost like they're just flying off the lot. Anyway what a waste of time. Bought somewhere else.
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March 2023 by A R automotive equipment llc
Great people great service
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January 2023 by Clearly YourFav
I HIGHLY recommend this dealership I bought a used car 2 times unfortunately back to back because the first was was deemed a total loose 30 days after being bought but both times they were nothing but, responsive, respectful, caring, understanding, welcoming, even made me laugh quite a bit lol. Treated my son to snacks just overall the best customer service through the hard time they made it so much easier for me, Jason is straight to it he’s going to get it done, mark is a great sales man, Dennis was super nice, Sarah is my girl!! She was caring checking on me Thank you J.B.A. team for making it happen for me not only once but two times you guys are great!!!
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December 2022 by Moesha J.
I purchased a 2013 Honda Pilot in 2020 from this dealership and I wish I had not. First the salesman had me purchase a 10k warranty for the engine and transmission, which I never used. Within the first 90 days the timing chain, hoses and some other items in the engine went bad. They fixed them with no issues because they new they sold me a lemon and the warranty did not cover the issues, because the issues were listed under "regular maintenance" and were not covered by the warranty, of course. The only part of the warranty that I used and still use is the tire warranty. In using that someone in their shop replaced my spare with a regular smaller sized vehicle spare when I last had a tire issue and had it repaired in their shop. Since I do not go under my truck for any reason I did not notice this until last week when my tire went flat and I had to have someone come out and put the spare on and saw it. I wasn't going to say anything about this initially, but when I took my truck up to them today to have the tire repaired I was told I had to come back tomorrow because they did not have the tire in stock. I was surprised, since I made this appointment last week. I figured someone would have checked the inventory to make sure the tire was in stock. The mechanic who was servicing my vehicle had no concern of me driving a small spare on the road back home and them back up there to have the tire replaced, at all. I was not offered to leave the vehicle there and have the sedan take me home and pick me up, when the truck was ready or anything. I called and spoke with the service manage he apologized about how I was treated while I was there, but he did not offer to do anything about the missing spare. Now I will have to of course, which I expected, come out of my pocket for a used full sized spare, just in care this tire blows at a later date. I would not buy a vehicle from them again. New or used. They are not trustworthy.
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November 2022 by Chelsia T.
J.B.A.ChevroletBuyer be aware!!! The sales person Adele was awesome, super friendly. I highly recommend him! Our finance person Shannon was amazing, she worked with us to get to the price we could afford. All the problems are at the service department....And the service department is who you need for many years to come.....Which is why I do not recommend buying from them. When I purchased this vehicle, I was told if anything went wrong with it within 30 days, to bring it back and they will fix it. We also purchased a warranty. One day after driving my 2019 suburban off their lot, it started to vibrate at idle. The service park assist light also came on. We bought the suburban on a Saturday. We called and made a appointment and it was dropped off the following Monday. On Thursday Moses called and told us they would cover the park assist alarm, but the vibration is being caused by the motor mount, and they will not cover it bc it isn't causing malfunction yet. They quoted me $3300 to change the motor mount bc it will take them 13 hours to do so and it may or may not fix the vibration. I informed them that I just paid $43 thousand (not including tax, title etc) and now they want me to pay them $3300 to fix this motor mount that may or may not fix the vibration seems ridiculous. I asked if they are sure it doesn't need a tune up considering it has 91 thousand miles. Moses said "no, bc if it needed a tune up, it wouldn't have passed md state inspection". I then asked him who inspected the Vehicle and by no surprise... one of their techs did. I asked well are you 100% sure it's the motor mount, he said yes. He also told me that the vibration is normal and so I asked if it was normal when it was brand new in 2019 and did someone drive off the lot with it vibrating, and he said yes. My husband who is also a mechanic, called them bc he knows they are trying to get over on me since I'm a female. The service manager then tells him that there is a service bulletin that says the vibration can be caused by many different things.... So obviously if there's a service bulletin on how to fix it, then something needs to be fixed. I'm really hoping I can edit this review and say that they decided to do the correct thing and honor my "30 days".......TBD.Edit to add.... They came to the conclusion that the vibration is a luxury problem and not mechanical so they are not fixing it. If you come here and want luxury...run. They won't fix anything if it's broken and is only luxury.
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November 2022 by C C.
I haven't considered JBA Chevy in over 15 years. I need an air bag re:NHTSA faulty air bag recall. This is for my '13 Silverado purchased at CarMax.So here I am reviewing reviews because JBA is local to me. WOW 15 years since I dealt w/JBA service and the same BS across the board; sales, service, hood wink, bait & switch, simple service for mortgage costs, scams, selling rust, cockroach behavior.My first encounter with JBA I tried to purchase a Camaro SS. Printed MSRP and 3-4 other dealerships cost of internet for exact car or better and tried to negotiate with JBA sales. They were outrageously higher and were just ignorant. Left went to Sport Chevrolet and purchased that day. Here's what I've owned since saying f*ck JBA. Camaro SS (New / Sport Chevrolet)Silverado SS (New / Sport Chevrolet)Trailblazer SS (New / Sport Chevrolet)Used:1999 Suburban 2002 Camaro SS2008 Jeep Grand Cherokee SRT82010 Blazer2012 Shelby GT5002013 AMG C632014 Shelby GT500Not once did I consider JBA for ANY if the above purchases or service because of their awful reputation and business process. I'm definitely in the market for a new Corvette C8 in the coming year. JBA is not even remotely on list of dealers I would consider. I am literally located 15 mins from JBA.Lastly, my last encounter with JBA involved service on my 2008 Trailblazer SS. It had a high gear (overdrive) transmission issue. This was a warranty repair. I didn't want to drive far in case any additional damage occurred so JBA was reluctantly encountered. I emphatically told the service intake to call me if cost approaches a new transmission as I will pay the difference. JBA never called and performed thousands of $$$$ of repair on the transmission, same cost as a new transmission. I was livid!!!Then the roaches kept trying to upsell me an oil change and when I declined they literally badgered me to buy windshield wiper blades for $50 before I departed. So that's my JBA life lesson for all to review.
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July 2022 by Steven S.
Dropped car off to get breaks. Gentlemen quoted me for $1,600. I said no way that's insane. Went to Albrights in Elkridge Maryland. $645. J.B.A was going to screw me out of $1,000. I will be buying my Chevrolet elsewhere from now on.
