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December 2023 by sophia mott
I entered the branch today to do a simple withdrawl. There were 3 workers behind the counter and one person being helped. Not a single person greeted me or asked me what I was there for. I stood around for a bit waiting to be acknowledged. I then took a seat trying to be patient. Finally I stood up back up closer to the counter waiting and still got completely ignored. Not a single employee spoke a word to me. Eventually a man came in and got helped immediately. Then another woman. It was almost as if I did not exist. I immediately closed my account. As someone who has worked in customer service and currently works at a bank, this was absolutely unacceptable. Your employees need training on how to acknowledge customers.
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August 2023 by Marilyn Stevens
8/22/23I arrive at 9 am to be able to talk to manager and see a teller. One customer ahead of me.1 teller open.1 teller not opened yet. 9:27 I'm going out the door not able to see manager at this point. Teller 2 still not open. Thankfully no one came to drive .
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June 2023 by Carol Leduce
Always helpful with anything you need.
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March 2023 by T T.
MT Bank crain highway glen burnie md branch mgr cheated me. I first opened another checking account and signed for this. I wanted a blank application for a credit card. Then I asked for a print out of the completed credit card application BEFORE he submitted it? He agreed. He stated his office doesn't have a printer but he would walk over to another office and get the print out, before he submitted it. During the process I asked to cancel the credit card application. He stated he would cancel it. The next day, I found out the MT BANK credit card application was submitted....... by my credit monitoring service. Mt bank credit card application sent a hard hit to Experian to my credit score. I asked MT Bank to withdraw the credit card application from experian that I never saw or signed. They said, NO. I reported mt bank to an outside company. I believe MT BANK then put fictitious .97 cent charges on my two checking accounts that I have had for more than 20 years. I believe MT BANK was sending fake 410100009 spam text messages to my phone about my account was closed. So I had to close these two checking accounts due to spam texting and .97 cents being added to my account. The mgr stated that hackers trying to steal money by adding .97 cents to checking accounts. I had to reopen two other checking accounts at mt bank.. The two knew checking accounts were set up with the wrong addresses. AFTER I completely stopped doing business with mt bank and closed the two knew checking accounts......... the fake spam text messages stopped to my phone.
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March 2023 by Samantha Letourneau
M&T in Glen Burnie, and other M&T locations in my area decided to close early on the Friday before Christmas because it was cold. I'm not kidding. We arrived at 4:15 on 12/23/22 and the doors were locked. Employees were still in the building so I decided to call and someone picked up. When I asked why they were closing early two days before Christmas I was told it was because of the weather. I said that I was confused because our local forcast had called for very cold blustery weather but nothing more..NO SNOW OR ICE. Every other bank we drove past on the way home was open normal hours and was not closing early because of the cold. M&T bank should be ashamed for bailing on its customers the way it did. Talk about a lame excuse. Isn't this bank based out of Buffalo NY and yet you close up early on a Friday because its cold?! That's so weak....
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January 2022 by Leyda Gamez
I would give this place 0 stars, they are so hard to work.
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December 2020 by D Boso
I have backed here since it was provident Bank and I'm incredibly thankful for all of the great service they provide for me personally and professionally.
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February 2020 by Dale Knight
One of the worst banks that ive ever done business with they are liars an swindlers an wont even help when they make a mistake on your account then make you deal with all the consequences. DON'T JOIN THIS BANK THEY WILL BURN YOU EVERY TIME.
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December 2019 by Lynda Affeldt
20 minutes in the drive thru lane behind TWO cars at 11:30am is ridiculous!
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November 2019 by Molly Carino
Five stars to this branch only because of Cameron Wade, the Assistant Branch Manager. He is such a knowledgeable banker, always thinking of ways to go above and beyond to help his customers. I drive more than 10 miles to come to this branch only because of him. Thank you and continue the great work, Cameron! You re-affirm my faith in M&T.
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February 2019 by Brian Coale
I've been a customer of mt bank for a long time and every time I've have a issue there right beside me. All the tellers are very helpful and always are welcoming. Just wanted to say Thanks
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December 2017 by butch taby
Thier automated phone system is terrible. Had one simple question to ask took 20 minutes for a thirty second conversation. Thier counter people are only marginal better. Good luck with them.
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October 2017 by Alec Molinaro
Terrible service- fake smiles, long waits, no help ever happens. The highest fees I've seen from any bank. Pick anywhere else. All banks are lousy, this one is absurdly so.
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August 2016 by Mike Moenius
I went to the branch to open an account. After waiting for 35 minutes the 5 people working there ignored me. A customer came in and 4 people went to them told them to come on back. They still never asked to help me. I got up and left went to SunTrust down the road and was out of there in 20 minutes. I have a lot of money in that bank in savings checking Ira and cds. Believe me it won't be there much longer.
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September 2015 by ldd9573md
Mr. Sam the manager is awesome! He helped me understand the business accounts process and walked us through many financial situations. The staff was always great when they operated under the name Provident Bank. When they became M&T Bank I must admit I was put off because I liked the small bank policies. However, the team at Crain Hwy quickly reassured us that everything was still professional and they were dedicated to our service. I miss some of the tellers that left recently but its life. I'm happy with the current service and the hours are better than they were. I love the fact that I can deposit my checks after bank ours at the ATM and 9 times out of 10 they clear overnight. FABULOUS! The photo of the deposited check on the receipt is nice feature too. Keep up the good work, M&T!
