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February 2024 by Pat J
Updating from the last time I went to now, still same great service and prompt communication. Will and Shelton were very friendly and their vibe is a welcoming presence!
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February 2024 by art montz
My experience at NTB in Glen Burnie was a very relaxing experience. Will was very thorough and honest with his analysis of the repairs needed for my truck. Especially during these hard timesIt is so refreshing to deal with a repair manager who recommends things that are part of the preventative maintenance needed to assure that your vehicle is running as well as it should.It has to be especially difficult to try and convince people of the costs of repairs today. But most sensible people understand that it is something beyond our control now. I would recommend Will and his staff for repairs needed on your car. Very clean shop and very well managed business.
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February 2024 by Linh Nguyen
I’m very disappointed in the service I received from this location today. I booked my appointment for 12. My car was on the lift by 12:30 and just sat there until 2pm (when the mechanics started working on my car). I understand places run late but if it takes 2 hours for you to start on my car, I would have rather been told that and I can come back at 2.Second, the wrong tires were purchased and placed on the car, and the mechanics couldn’t tell that they didn’t fit on my car until ALL 4 tires were put on? Afterwards, it took them almost an hour to remove the incorrect tires and to put the new tires on.Third, as I’m sitting here, I can see the mechanics really have zero sense of urgency. I mean I understand to an extent, but new tires and an oil change shouldn’t have me sitting here for 4 hours (12:00-4:00).Everyone seemed very friendly, just the sense of urgency is concerning considering this is a place that takes appointments and provides a service.
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February 2024 by Ashley Carter
Dc and Tony had great customer service and was very nice.
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February 2024 by Erik Stephenson
This experience was extremely professional and expedient. The customer service was exceptional. They technicians were informative and knowledgeable and the management was outstanding.
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February 2024 by C K
GREAT service from everyone. They were on the ball. Very polite and attentive. 2nd time dealing with them and A + every time
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February 2024 by matthew johnson
When there yesterday to make a appointment. Manger got me in and out with great customer service. Truck rides great.
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February 2024 by TheMirageowner
I’ve used NTB Glen Burnie twice in the last 6 months. Once to patch a flat tire and recent get a new set of 4 tires. Both times I’ve received professional service . Their ability to fit me in as well as their professionalism should not go unappreciated. Highly recommended
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February 2024 by Cameron Rasinski
Very friendly-outstanding service. Definitely recommend.
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February 2024 by Ross Cabrera
Derek and shelton did an amazing job!surely coming back!
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February 2024 by Reesi Buell
I had a flat tire and I went back to NTB because that's where I had bought the tires. Originally they were full with precious jobs, but they were able to fix my tire, for free, in about 45 minutes. I was very grateful!
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February 2024 by ProfColes
Very friendly, very professional, very quick.
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February 2024 by Rich Weddle
I found a piece of metal in my tire and manager Will was able to squeeze me in. He was very considerate and caring during our visit and let me know of services I should keep my mind open to down the road. Instead of trying to secure an immediate sale, he informed us they always have sales and to keep an eye out for those instead of jumping the gun to early. Even the technicians were friendly and engaged with our 4 year while we were there. Thank you for the exceptionalService to the whole NTB team!
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February 2024 by J Buford
I discovered a nail in my tire and took it to NTB for an assessment and repair. The manager, Will, and his team were able to repair the tire and get me back on the road quickly. I'm thankful for their professionalism and great customer service. They've earned another loyal customer.
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February 2024 by Jeff Shipp
Came in to get a tire patch. As soon as I walked through the door, before taking a look at the tire, they started talking about a new tire.After a few minutes they recommend all sorts of unrelated work like coolant flush, brake fluid, oil change, and then of course four new tires. There is plenty of tread on all my tires, and I do all the maintenance myself on those other items for the last 188k miles. I know they aren't necessary.Dude gave my keys back to me all pissed.Don't go here. They'll see if they can take advantage of you.
