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December 2023 by Trena Willett
When I first arrived I thought I was going to be here for a long while but they moved pretty quickly and smoothly with everything. Once I actually got to see the doctor, he didn’t rush and he seemed to genuinely care about my health and my concerns I had. Everyone was very pleasant and I would definitely go back again.
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December 2023 by Ada Talbert
Very confident. Everyone from getting registered to being seen and treated was very professional and friendly and I didn’t have to wait more than a few minutes for each step to be completed. I went in about 1:15 PM and was home with results and medication by 3:30! Highly recommend this Patient First!
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December 2023 by Hollie Joy
My husband and I literally leave the city to come to this specific Patient First. Every time we come here, they are kind and helpful. The facility is clean and gets you in & out. Also, I enjoy getting my medicine right on site. Thankful for this staff & facility!
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December 2023 by Mrs
The Dr that saw me seemed like i was wasting her time. I've been to this office several times over the years and always had great people help me out. I was diagnosed with Upper Respiratory infection and Laryngitis. The Office was not busy but the Dr seemed like she was too busy and made me feel bad for even coming in. The support staff were excellent as always. 100% personable and a credit to the office!
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November 2023 by Rick Mathiesen
The facility was clean and nicely maintained. Registration was surprisingly easy. The staff that I interacted with during the entire experience were friendly, knowledgable and supportive. I was especially impressed by R. Z., P.A.-C. She was attentive to my concerns and was not rushed or distracted by other issues in the clinic. Her time with me resulted in me feeling well heard and prioritized. She communicated clearly her recommendations for treatment. Her demeanor and professionalism inspired trust and confidence in her ability’s. I would not hesitate to be her patient again.Being able to obtain ordered medication on site was especially appreciated.If I had any concerns it would be how long I had to wait in the exam room after being bought back from the lobby. For more than 90 minutes I sat alone in the exam room prior to the Physician Assistant entering the exam room. I would have appreciated an update or someone at least checking in on me. Despite the wait time my overall experience was exceptionally good. I would not hesitate to seek care at this facility in the future.
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November 2023 by Patricia Velasques-Jones
My experience with Dr Karla Williams/Waltkins was excellent. She was pleasant, patience and concerned about my health. I appreciate her tenacity with great bed side manner. I like the part we’re she wasn’t rushing. Thanks Dr Karla for being kind and beautiful may I add too. The rest of her team was awesome as well.
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November 2023 by Caitrin Eike
The wait time wasn't bad at all. If you have primary care, I might be switching over to your practice! My provider at PatientFirst actually listened and prescribed a medication that was compatible with my medical condition. She did testing that she thought I needed and explained why another test was unsafe for me at this time. I never had that level of care at my primary care. I didn't even know it existed.
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October 2023 by Lisa Clark- Young
I’ve visited patient care because I was not feeling well. I had a passed due balance of $47, it was either pay the amount and be serviced or not pay the amount and not be serviced. It was not the fact of the money, but all the fact that I really didn’t have it. I was willing to do payment arrangements. Payment arrangements? Yes, because I had just started my job & really didn’t have it at the time. I had to take it from my food money. Sorry you’re sick, pay up or not be seen by the doctor.
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September 2023 by Nuvii Carmona
The staff were ALLWonderful! I usually don’t like to go to these type of clinics because the staff usually seems like they hate their job or irritated with their sick patients, however, going to Patient First was just wonderful today. The process was very fast and easy to check in. They were all kind, polite and understanding. I didn’t feel uncomfortable. They gave me options for payment even though I didn’t need it, I was grateful they look out for their patients that cannot pay all at once or don’t have health insurance. I came in because I had a severe bronquitis and the whole process was wonderful. I felt cared for in times of need. Definitely would go back to the Glen Burnie location and I can only think that all of their locations carry the same type of standard and level of customer service as they do with the Glen Burnie location.
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September 2023 by Crystal Norris
Been to a couple Patient First but, the Glen Burnie location is the best by far. It's always clean. Everyone is very nice, courteous, respectful, and understanding. They have you in and out pretty fast. I didn't know they did stitches, x-rays, & all types of other things. Alot of quicky docs Don't do what they do. Everyone is always so nice and helps with anything u need help with. I will always return here for mine and my family's needs. I definitely recommend this location to everyone I know that needs to go.
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August 2023 by Emily Ann “Emmy or Aunt Emmy” Deinlein
Patients First of Glen Burnie is by far the best place to go when you need medical care! The staff is always pleasant, empathetic, and knowledgeable! All around just a great facility! I will of course be back!
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August 2023 by Jenn R
If I could give a zero I would. This place is a joke! Took my youngest daughter in for an earache and sore throat. Waited in the back for 45 minutes for them to never check her ear and give her stronger antibiotics than needed which ended up breaking her whole body out in a rash. My daughter has a rare genetic disorder and several medical issues and they never ever asked about an medical history. She ended up back at another doctor with a severe ear infection the next week. Took my oldest in for a sports physical today and waited for 1 and a half hours before walking out with no physical. The male doctor which has been on duty when I've been here previously prioritizes the patients he wants to see based on their looks.
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July 2023 by Lori Orye
My experience was just amazing. From the young lady that checked me in, to the nurse, X-ray tech, phlebotomist and doctor. All were so awesome! I live in Pasadena but will travel to Glen Burnie if I need care again. I visited two others closer to me prior to coming to Glen Burnie and they were horrible. Thanks for caring and running a great practice.
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July 2023 by Brandie Stewart
The wait time was short and the staff were courteous and professional. I felt confident the physician explained my problem, provided a solution and educated me about my diagnosis. He was very friendly and knowledgeable. I would use him as my PCP if I could.
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June 2023 by Nicole P.
This past Saturday I was at this facility for 2 1/2 hours and I requested a hot beverage and they couldn’t deliver. When you’re paying out of pocket, I hope for the upmost Costomer service. I don’t know how to rate my experience, just know I was aggravated
