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December 2023 by princeyy (S)
Very friendly people ,Docs are nice and very caring about your pet
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November 2023 by Eddie David Webb
You know I was actually surprised to see this location hasa 4.4 ⭐️, low and behold, I’m giving them a 1! What’s my reason, and I got a good one too.Long story short, I called on a Saturday to make an appointment with them, (phone number was saved to my phone), and made the appointment.Following three days later, Tuesday, at 2:30p as scheduled, and they told me I had called Petco by accident and that my dog wasn’t scheduled. What an insult!I picked up the phone and speed dialed the number. The same girl who turned me away from PetSmart, answered the phone, and to told, I made the wrong phone call, when I was right. This place never bothered to acknowledge nor scheduled the appointment prior three days ago.Try going to the one on Mountain Road instead. They’re much more convenient and cleaner than this place on Ordance Road.
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October 2023 by Sandra Fuller
Customer service sucked today for some reason employees didn’t want to help or didn’t know where stuff was and one lady acted as if I was bothering her.
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September 2023 by Anthony Spampinato
We have been going to Ordnance Road PetSmart grooming center since we moved into the county. Amber does a fantastic job with our Golden Retriever, Natty. I wouldn’t take her anywhere else to be honest. She’s actually starting to walk into the store and not having to be carried in.
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September 2023 by Lance C
Store was very clean. Associates were helpful and friendly. When the check out line got long, additional associates helped open additional lines.
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August 2023 by slick vtec
Staff are friendly and helpful. Got alot of new goodies for my pup
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August 2023 by Cornell Solo
My cat loves this place I guess. His food and litter comes from here. Go Petsmart! Sasha loves you! ❤️
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July 2023 by Donna E
My cat Meka favorite place. I love the deals they offer. I just wish our points would not disappear.
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July 2023 by Nina Mac
The staff at this Petsmart are A++. Each time I visit, they are helpful, nice and caring. Sabrina, the manager, has helped me reach and every time and is always pleasant and kind. You can tell that everyone that works there has a genuine love for all animal big and small!!
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June 2023 by Tracee Robinson
Everything I need for my aquarium is here!! BUT, they haven't been getting any ghost shrimp or Kuhli loaches but the other PetSmart's I've been going to haven't either. It's a very huge store so I'm making this my favorite one.
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June 2023 by Tom Parisi
My 1st time at this Petsmart and had my dog groomed, im not 100% sure they understood I have a Golden-doodle and they didn't do a very good job. Yes I asked for his beard to be shorter and just the top of his head is way short now he looks like a poodle. Good news is his hair will grow back.6 weeks later they got Wally in for a quick nail trim.
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May 2023 by David Kearns
Clean, friendly staff, great prices.
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May 2023 by Sharolyn P.
Alexis help me find the item for my cat. And mention to show online price to cashier for discount ;) Will be Back.
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May 2023 by Beverly Goetz
The staff are knowledgeable, but they do not like it when we reinforce good training with our dogs on site. They ask us to leave or not train for good manners on site because it appears to be competing with their training product. We cannot help that our training is more productive than theirs, as evidenced by the exceptional manners of our canine good citizens. Otherwise, a clean store that is well stocked.
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May 2023 by Laura Moriarty
My dog just stopped eating her dry food and i panicked. The gentleman that helped me went above and beyond and discussed her allergies and pickiness. Never would i have tried shredded dry food but she loves it. Thank u to the man at mountain rd Petsmart and ur the best! Thank u!!