-
January 2024 by Ronda Renee
My last two purchases have not gone well. I purchased a reclining sofa with the charging port. The charging port works intermittently and I have contacted regency at least 4 times. One time the service guy came out but the issue didn’t duplicate until he left my home. I sent a video back in December and no one has reached out to figure out the issue. I also purchased a bunk bed that broke and contacted them regarding this issue since it had not been a year and still no one has reached out. Today I went to the store to express my concerns. I don’t think I will be buying from regency again. ??♀️
-
January 2024 by Tammy Anderson
Tiffani at Regency Furniture in Glen Burnie, MD was AWESOME!! Friendly, professional and so helpful. Got our new mattress, adjustable base & recliner today. Thank you!!
-
December 2023 by Leana Breakall
We had a wonderful experience bedframe shopping with Mark. He was very personable and helpful, took our restrictions into account, and found us the perfect guest bed that was in stock. He then took the time to show us options for another bedroom set we want to take a little more time to decide on specific needs for. He didn't push us into rushing a decision and was very knowledgeable about our options. We will definitely be back once we've decided on the second set!
-
December 2023 by Sangty Mam
Tiffani Spears was very helpful and patient! She made sure we received all the discounts and made sure we understood what we were paying for. Her manager was very helpful and knowledgeable. It was a no pressure sale and we were happy with our selection.
-
December 2023 by Laurie Bichell
Tiffany is AWESOME she took her time, offered ideas, and went above and beyond to help me decide on a new section and dinning set. I know she is this way with all customers! Great personality - I am thrilled with my new furniture and will be back for more!!
-
December 2023 by Elizabeth R.
I purchased a leather sofa and recliner in July 2023, since Oct 19 I have been trying to get someone to come look at the couch. on the center cushion has begun to separate, I have sent pictures and finally on Dec 5 they sent a repair man to look at it.. well low and behold I called service today only to be told it's either normal wear and tear or maybe my dog scratched it...notice my dog is 20 pounds and doesn't paw on the front of the furniture. I wouldn't buy anything from this company if was free.
-
November 2023 by Cheryl Dugger
Mark was the best! He helped me find the best mattress! Check them out for any of the furniture they offer!Just an update, my mattress and bed frame arrived today, but I also ordered a mattress protector and a pillow. Neither of those items arrived the same day as my bed and yet I was just told that I needed to come to the store to pick them up. But suddenly, the items aren't there at the store and would be there Friday. Why tell me now that not all that I ordered was coming, but also neglect to tell me that my items were going to be shipped separately? This place is ridiculous in pricing and they don't tell you anything else that you need to know. What was the point in the protection plan and the mattress cover when I can't even sleep on my bed now!?
-
October 2023 by Juan Almonte
We had a great experience at this store. From the moment we walked in, Mark Johnston was there to guide us throughout our shopping needs. He addressed our concerns, giving us our space to decide and helping us honed in in our final picks. He was very courteous, diligent, engaging and knowledgeable about his craft. I’d definitely return to this store and pick Mark next time as my sales rep.
-
October 2023 by Tonique Broadway
Mr. Michael Love is so amazing! If I could put 10 stars I would. He was very informative and very helpful! He made our choice very easy and was able to work with us. Whenever you come to Regency ask for Mr. Michael Love!
-
October 2023 by Megan Poist
John Snyder was a amazing sales person! Had such a great experience!! Definitely ask for him if you go in there!
-
October 2023 by Nicci Smith
My husband and I went to Regency out Glen Burnie. Mark Johnston was our sales rep. and he was so good. He listened to what we liked, and helped us get what we wanted. Thanks Mark!
-
October 2023 by Peyton K.
Would give them 0 stars but i cant. We are 20 and they discriminated us by our age would not let us shop. Terrible place would never shop here EVER!
-
September 2023 by Diana Hernandez
Worst customer service I have ever experienced from sales reps and managers! I am so glad that we decided to spend our money elsewhere.We were willing to spend $500+ on their display/floor dining table that was discontinued. I made an agreement over the phone with Kevin about picking up the table later in the week when someone would be available to disassemble and help us load. When I called back the next day, I had the displeasure of speaking with Channel, who claimed to be a manager. She was incredibly rude and unprofessional. She made it impossible for us to purchase the table, refused to provide me with any information over the phone, and insisted that she could not match the price Kevin gave me because "prices change on a daily basis". She even had the audacity to question why I didn't purchase the table the day prior with Kevin. My friend who owns a box truck swung by the store soon after since they have some policy against providing customers with information on their furniture over the phone and he pulled up to a completely empty parking lot. We were told that they could no longer sell us that table alone and we would have to pay nearly $900 for the table and 3 stools. Again, this was a DISPLAY table that is discontinued and they chose to miss out on a sale on a Tuesday afternoon. We ended up spending our money at Haverty's and Ashley's, where we we received wonderful customer service.
-
September 2023 by Andrew Martinez
I recently visited Regency Furniture. My trip was fantastic, much thanks to the help of the friendly employees. Ray was knowledgeable and happy to answer all my questions, making my experience a breeze. Regency's products impressed me and earned my confidence to choose their business. If you're on the hunt for great furniture and excellent service, I recommend checking them out!
-
September 2023 by Melinda Rothamer
Mark was very helpful when we visited Regency furniture. He moved a bench for us so we could see how it looked with a table set, on the other side of the store. He had a good attitude and made us laugh. You don't always run into someone that is respectful and helpful these days.