Rotech provides home medical equipment and services, including CPAP machines, oxygen therapy, and wound care supplies. Reviews highlight very high quality customer service from their teams. Staff members are described as excellent, bubbly, informative, kind, and nice. They explain equipment features and use in plain English, helping customers feel confident. One reviewer noted a positive resolution where management personally addressed a shipping error and covered the cost for correct parts. Appointments and front desk interactions are smooth. The goal is to help patients manage care at home comfortably.
Customer service is terrible. I’ve been transferred around multiple times today and twice calls were disconnected. Twice the call told me the wait time was 23,000 minutes. My payment due amount never matches the statement amounts. I don’t have time for this. I’m looking for a new supplier.
September 2025
Bridget provided me excellent service and very valuable information.
September 2025
Got my first introduction to a CPA machine at Rotech with Jason and Bridgett . They were excellent ! I understood how the machine works and feel very confident.
