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May 2023 by Jamie A
I placed an online order for this location. When I arrived, they informed me that the item wasn't in stock, despite me ordering it. Would've been great to receive notice before I made the 45 minute drive.
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March 2023 by Josalynn- AFJ
I visited this location yesterday (my second time visiting this location).I could not find the dermalogica where I saw it at originally my first visit. I proceeded to ask the cashier did they move it and a women with blonde hair by the name of “Sherry” interjected and said “yes we have it right over here at the front”. I responded and said “okay thank you”, and as I was walking past her to visit the dermalogica section, I heard her mumble under her breath “yea so we can watch you”. I was in disbelief when I heard her say that. I don’t believe she knew I heard her. When it was time for me to check out I also noticed how she was being very observant of me when she was not even the employee servicing me. I feel as though I was being profiled. The entire experience was uncomfortable and I will not be visiting this location again.
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February 2023 by Josalynn D
I visited this location a week ago (my second time visiting this location).\nI could not find the dermalogica where I saw it at originally my first visit. I proceeded to ask the cashier did they move it and a women with blonde hair by the name of “Sherry” interjected and said “yes we have it right over here at the front”. I responded and said “okay thank you”, and as I was walking past her to visit the dermalogica section, I heard her mumble under her breath “yea so we can watch you”. I was in disbelief when I heard her say that. I don’t believe she knew I heard her. When it was time for me to check out I also noticed how she was being very observant of me when she was not even the employee servicing me. I feel as though I was being profiled. The entire experience was uncomfortable and I will not be visiting this location again. The owner reached out to me in regards to the situation after I left a review on google. Her response was insincere and all I was mainly told was, the situation would be dealt with and, I can “comfortably” shop at “any” of their locations. This is not resolving the situation and as a Licensed Professional/Student who was actually in uniform while shopping, I will be purchasing my products from Dermalogica directly moving forward.
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October 2022 by Kimberly Vance
Staff is very knowledgeable, go out of your way to help you , professional and kind. Can't say enough about Sherrir and her staff.
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September 2022 by Meg Elizabeth Thurber
The moment I walked in the lady working in there was rolling her eyes at me, asking me to hurry up because they were closing (in an hour) and kept huffing and puffing while I chose my items. It was an extremely uncomfortable experience.
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June 2022 by Kevin Argilan
Before I write my review I would like to address the review below by Elizabeth Thurber, this is not an accurate review and this lady to needs to take several seats, relax and find something to do with her time.I am an elite shopper at this location. I am probably in there 3 times a week on a slow week. Sometimes I’m there everyday. There is a reason for that. The three women I have worked with at this location are not only some of the most professional women I have ever had to have a working relationship with but these women have gone above and beyond their line of duty and have made me feel so welcomed at this location that I want to come in. Sometimes I just stop in and bring a random gift because they deserve it. The manager sherry! Chefs kiss! Top tier customer service. Never once have I seen her huff or puff never once has she said a negative thing to me or any client and that’s from what over 500 visits to this location in 2 years. I go here so much I have a fast pass! They can identify me by the tap of my shoe on their perfectly clean floor! Never once have I walked in there and not been greeted by a beautiful employee with a smile from ear to ear welcoming me before they even know it’s me! Once they know it’s me they smile more! My point is not only do they do their job! They do way more than they need to! Why? Because they want to! It’s who they are!Don’t you notice a trend? All 5 stars because people who frequent this location Elizabeth know none of those women are remotely what you described! Perhaps you were having a bad day. Don’t take your poor admttitufe and negative energy out on an incredible staff who deserves a raise and Dolly Parton to personally come thank them and present them a badge of honor for having to deal with licensed stylist such as yourself.Anywho! Back to the point! The store manager outstanding! The two ladies I work with all the time incredible! They are knowledgeable, personable, friendly, licensed, with out them we could not be. So my review will put shine this one negative sad Karen review. Go here! Please go here! They are so sweet! I have absolutely nothing negative to say! Everytime i have gone I either learn something, have a great conversation, exchange compliments, share toning experience! It’s the best experience I can ask for and this is coming from a 6 figure stylist I spend about 12,000 a year here. I don’t have to. I do it because I love them! Period!
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May 2022 by Elizabeth Grace Thurber
The moment I walked in the lady working in there was rolling her eyes at me, asking me to hurry up because they were closing (in an hour) and kept huffing and puffing while I chose my items. It was an extremely uncomfortable experience.
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February 2021 by Nicole Klebe
I work across the street. So thankful I'm so close. They all are friendly. Willing to help with anything! Such a great group of girls!
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February 2021 by Ally Oop
The sweetest bunch of people ! Kudos to you !
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July 2020 by Amanda Butler
Sherri is an absolute delight to work with. She never hesitates to go out of her way to help and is always pleasant and informative! She has the best personality, and Salon Centric should feel so lucky to have a gal like her managing one of their stores! Sherri, we appreciate you so much at our salon & we cannot thank you enough!!! A 5 Star Rating does NOT do you any justice - if I could leave a 10 Star Review for you I would!
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February 2020 by Dani Smith
Love this store! Always friendly staff. I have been going to this store for years and Sherri the store manager has always been great.
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April 2019 by Christine Bryson
always a good experience. staff is great and very helpful.
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April 2019 by liz hicks
They away have what I want
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January 2019 by Kristen Foster
Glen burnie is awesome!! Sherri is always willing to help customers with all questions. I used to manage the Annapolis location until July 2017, I opened the store in 2011 and built great relationships with the local salons and stylists. It makes me sad that everything my staff and I had worked so hard to achieve is no longer happening by all the comments and reviews I read. But rest assured Sherri at Glen burnie will take great care of you. I've had the pleasure of knowing and working with her for almost 7 years. Trust and believe you wont be disappointed with your visit.
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November 2018 by Shanel Klein
These girls are always so sweet and helpful @ this location. If you want good customer service shop here and try to avoid Annapolis location.