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October 2023 by Sam G.
I needed to replace my television. After much research, I opted to purchase an OLED television. After seeking out the best best balance of price and customer service, I chose to buy from The Big Screen Store. Pricing was competitive and got personal service. Salesman Jim Whelan was transparent and informative. Delivery was prompt and the gentlemen that set up the TV were polite and considerate.
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October 2023 by A M
Great selection of Samsung TVs and lounging furniture. TV sales rep, Wade, was very knowledgeable and low pressure, as was furniture rep George. I went to perform research, was not ready to purchase, but I'd certainly return to this location to purchase.4 stars only because they limit TV selection to Samsung. No other brands sold here. However, Samsung TV prices are very competitive.
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October 2023 by Keith K
Can't say enough good things about this location. We are so happy we bought our TV from the Big Screen Store in Glen Burnie. Jim was fantastic to speak with. He spent time answering our questions and educating us on the different Samsung models we wanted to see. He showed us the differences between the models, then put together a package on the TV we wanted. The price was cheaper than elsewhere, and they doubled the warranty to 2 years.The installation guys (Robert and Magic) were really good. They called ahead/early, and they arrived on time. They were very professional and respectful of our home as they installed the TV and ran through the setup.Our original TV was delivered the next day, but it wouldn't fit where we wanted it mounted. The installation guys contacted Jim that morning to explain the situation and showed up the next day to install another model that would fit.There's very good communication and coordination between sales and installation services. We highly recommend them to anyone in the market for a TV, or media room furniture.
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September 2023 by Jean Hulet
Great experience from start to finish. The sales representative, Wade, was extremely knowledgeable, patient and very helpful in helping us make this purchase. All questions and concerns were answered. Wade was very professional, accommodating, and put us at ease as soon as we arrived. The delivery team was top notch. The gentlemen were on time, very professional, very polite and made sure all our questions were answered. They were very quick and very respectful to both us and our home. Best of the best is the Big Screen Store in Glen Burnie, MD
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August 2023 by Christopher Parker
Very thorough in both sales and delivery. They were willing to work with us on the ever-changing delivery date based on our basement finishing project! Extremely satisfied overall.
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July 2023 by Nathan B.
All around great experience with The Big Screen Store! We visited two locations in both Elliott City and near BWI, which had super helpful people in Wade & Adam. They took lots of time to explain/show differences in the TVs and soundbars without pressuring at all. We also bought an entertainment center & extra speakers. Much stronger customer service at Big Screen Store vs. what you can get at other places. Pricing was clear, delivery & install went smoothly as well. Would definitely go back.
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June 2023 by Zach Morris
Wade and Jim in the TV section really know everything there is to know about Samsung. Very knowledgeable and kind. Great prices, next day delivery, and they even covered my sales tax. 10/10 only buying TVs from there now.
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April 2023 by Scott Fischer
Great value TVs - price + extended warranty. Sales staff very knowledgeable and straightforward with recommendations.
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April 2023 by Walter McCrary
Great place to purchase TV. Given detail briefing on different TVs. Full explanation of cost for each component of purchase. Delivered on time. Set up and given detailed instructions on its operation.
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February 2023 by Paul King
Wade was very helpful in explaining the functions of the tv. We also bought a sound bar to go with the TV that sounds amazing. I would suggest to any of my friends that was looking for a TV to see Wade at the big screen store.
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February 2023 by Jeremy
Greeted at the door, shown the TV we wanted and setup delivery for when we wanted. Was kinda shocked there are no Tvs in stock within the store itself. They all have to be delivered. However the delivery team ensures that the TV is fully functional prior to leaving. Would definitely recommend!
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January 2023 by Todd Ruch
I have bought two tvs from TBSS now. Happy both times.They were very patient with me as I spent quite a bit of time playing with the different options in their showroom.
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December 2022 by Chris Zarraga
Acquired a rather large TV for the new property. Searched online and found the target model for the amount I wanted to spend. Considered CostCo and BestBuy, but in visiting Wade at the Big Screen Store, I knew I’d run with them.He broke things down in plain language, game me time to compare his offerings (including install and sound bar) w/the competition and was clear and efficient throughout the process. Excellent communication skills.Finished result is 100% what I was looking forward to when I imagined my home “entertainment center”. Zero regrets; would do business again w/them in a heartbeat.
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December 2022 by Harriet McCann
Great experience. Jim Maher was very knowledgeable about the differences between each TV model. He was able to answer all.our questions and was not pushy. Showed us the various models and let us take our time in deciding which model.we wanted. The TV was delivered within a days and mounted on the wall several days later. Great experience all around.
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December 2022 by Mark Davis
Recently I visited the Glen Burnie location of the Big Screen Store. Wade Humphrey was very helpful by explaining the technology upgrades since my last TV purchase 7 years ago. He took the time to demo features and show me how to use the technology. This was my third TV purchase from the Big Screen Store and I would highly recommend them and particularly Wade Humphrey.
