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December 2023 by Richard Davis
Rented a 10 foot truck and it smelled very very bad of smoke! I can"t believe that U-HAUL allows customers to smoke in their vehicles
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December 2023 by Cory Hughes
Van was clean and overall well maintained - but there was a low tire pressure for a rear tire and a change oil indicator lit. Service and personnel were top notch. The service center was bright, well stocked, and very clean. Highly recommend.
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November 2023 by Stephanie Evans
We use this location specially every month because their employees are so nice, speedy and their trucks are always so clean and ready to go. We have found other Uhaul places don't measure up to this location. We us their trucks monthly to do our pick from AA Co. food bank for our monthly food to serve our community in need to provide meals for their family. The owner and staff should be proud of the service they provide, IT MATERS!Harvest Resources in Anne Arundel CountyExecutive Director Stephanie Evans
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October 2023 by Andrea Jackson
lazy front desk person, I was walking around trying to find the truck. She did not even move from your desk area. she's wasn't busy. there were me and a gentleman behind me. I have notice, she was helping a black man and he was look for something, she never ask me, how may I help you? on the other hand it was my turn, I was looking for something then she ask the white man behind me how may I help you , fair housing.
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September 2023 by M Win
Truck broke down on way back to shop. A Good Samaritan jumped the truck, I went straight back to shop to be safe. They told me they would charge me for gas I didn’t get because it’s company policy.
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September 2023 by James Jackson II
The trailer I rented had glass on the deck and in the ramps had to clean it before use, and the ratchet mechanism was seized and I had to use pliers to get the loose and lubricate. Upon returning the trailer I got there before they closed but the one guy was either helping or just having a casual conversation with someone and by the time he finished and came inside he said we’re closed your gonna have to check it in yourself.
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August 2023 by Jim Craig
The customer service here was really top notch!Each one of the employees helped me out in a different way: they made my return easier, they help me with things that were in the vehicle, and the setup of their space is very intuitive.I really appreciate their approach!!
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August 2023 by Ike Hall
When i arrived the woman who didn’t greet me after looking at me walk directly into the building, then made me wait while no one was there except me or her. She then passes me off to a young man who was very helpful but then she takes and starts getting frustrated with him because she told him what i was renting and he couldn’t find it but then she found it herself when she could have just done it herself. He was helpful and very friendly. So after the rental was complete and it was only about 1.5hrs i come back for return and once again the lady doesn’t greet me and then she stares at me once again until no one else comes in to assist me. She finally ask can she help me and then proceeds very not nasty and mean but not friendly as all.
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July 2023 by Jamie Tsottles
Propane refills here save money over any of the swap style places.They chose a few dollars less for one thing but they also fill the tank with more propane than what the exchanges do.
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July 2023 by james gordon
The nice lady I remted from went above and beyond to make sure that I had everything I needed to be successful. Uhaul is always my first choice when renting. Thanks again, Jim
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July 2023 by John W.
All things considered, this place is great. This location has lots of everything it seems. Not full five stars from because of the multiple payment swipes and/or license uploads per single rental. Check in in advance does little to change this.
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July 2023 by Lola Cortez
If i could give it ZERO STARS i would! HORRIBLE EXPERIENCE WITH A U BOX , girl inside made a HUGE reservation mistake my box was sent before the date and now im left with half my stuff and im supposed to be moving state this upcoming week, no one has resolved this serious issue, someone even called to say it was MY fault. Seems like nobody wants to take responsibility for their mistake! Still waiting to hear back from corporate……….
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June 2023 by Andrea Patterson
Barbie Barbie Barbie has to be one of the best people I’ve met at this location , don’t get me wrong everybody was nice and polite but she went out her way to make sure my experience was nothing but the best moving from Baltimore to North Carolina was very stressful but she made it much easier and i appreciate you so much continue being the wonderful women you are and god bless you Barbie ❤️ I pray you see this message and you get the BIGGEST RAISE EVER haha
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June 2023 by Allen Evans
Stopped in to ask about hitch installation prices and availability for my car.Mike was awesome, walked me through several options and offered tips to save on installation costs.
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May 2023 by B C
READ THIS FIRST!!! As of 5-3-23 I have been informed by U-Haul Corporate that you must take and pay for the damage coverage on vans and pickup trucks. A memo circulated several months ago that U-Haul loses money on the vans and pickup trucks and because of that... and the supposed damage to vans and pickup trucks you must take the coverage. I was told that U-Haul intends to sell the used vans and pickups to recoup losses. I was told directly by the district manager for the Glen Burnie area that if I wanted to not pay the "optional" insurance that I should rent the smallest cube truck instead. Be forewarned, if you think you are going to get a van or pickup without paying extra for damage insurance, you will be pretty mad when you get to the counter. Save time and get the smallest (10ft) box truck and pay the 10 cents extra per mile.
