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November 2023 by Christiana Grue
I made an appointment through my Verizon app and was greatly almost immediately by my appointment specialist Joseph, who was amazing. He helped me fix my issue quickly, answered my questions and was professional and caring as he helped me navigate my issue. I ultimately walked away with a new phone (my choice) and was in and out of the store in less than an hour.Every employee seemed to be helpful and positive as they engaged with their costumers. Thank you for creating this type of atmosphere in your building. I would recommend this location, for sure!
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November 2023 by Aimen Sayyad
Good people good staff excellent & clean store they help out a lot even if they’re busy they still help out thank you that’s my store I have been a customer for a long time
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October 2023 by Debra Rahl
Isreal at this verizon location is terrific. He resolved a problem that we couldn’t get resolved at verizon store on whetstone way in balto. He also was able to take our iphone 12s in trade for $1000 each. The other store would not take them in trade. He also was able to set up our mobile and internet service under 1 bill and get us a $20 discount on our internet service. A helpful pleasant person to work with. I highly recommend this location!
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October 2023 by Ashley Meehan
I was having trouble getting my new device activated and my new line switched over through the online portal, and ended up being able to get help over the phone from this location! Fahim helped me through the steps and was super friendly, supportive, and got my issue resolved within 15 minutes. Super thankful to have had such a smooth experience and now being able to use my new device! Thanks Fahim!!
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October 2023 by Resilient Renee
This place is awesome. I didn’t know how to check in, so one of the staffers walked up and swiftly signed me in and within 5 mins I was getting help trading in my phone. The process is soooo much more simpler now. I was in and out, and got a confirmation email from Verizon before I left the building. Customer service is superb.
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September 2023 by Dylan Barger
I came in today with my phone I was trading in and my new iPhone 15- neither had service even after hours of trying fix it at home. I came in late this evening and have to give a HUGE shout out to Matthew (I believe that’s his name, I know he was the manager). It was a bit of a process but he not only handled my issue as quickly as possible but also assisted his team in the hustle and bustle of a launch day evening.As someone who has been in big box retail for about 15 years- his problem resolution, guest service, and support to his team during a busy time was very impressive. We would all be lucky to have a Matthew work in our organization. Thank you!
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September 2023 by Jill Reid
Brandon was a huge help to my husband and me. Especially when trying to understand plan changes, new device payments, discounts etc. on our bill. We are willing to drive by other Verizon stores to go back to this one. Thanks again Brandon.
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September 2023 by Sarah Harvey
Absolutely love THIS HERE VERIZON!! JOE is by far the BEST EMPLOYEE and needs a raise and a free lunch every day! EVERYTIME I come in with a problem his fixes it right away or if he’s not there, there are many of Verizon employees that are very helpful as well. They always have the best deals and are always in stock with the best new things that just came out and this specific store is very huge, spacious and laid out very nicely as you can see per on google photos. I highly recommend Joe when you go in for anything he has an IQ of a dang genius and can do it all and is very friendly and knows his stuff not just the stuff of his job description he just knows everything about everything. If you have Verizon and need anything as of late don’t walk hustle down to this fabulous place located in the fabulous community of Glen Burnie.
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September 2023 by patrick thomas
Bert The Manager was a very very professional and overall a great person to help me out on some issues. Any problems you may have he is your guy bar none.
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July 2023 by Carissa Moos
Love the service at this location! Bert, one of the managers at this store, has incredible customer service skills and is well knowledgeable about all the products and services Verizon offers. Another staff member, Israel, was also able to assist me today from answering all the miscellaneous questions I had about my phone plan to attempting to clarify my understanding of how "the cloud" works. They both couldn't of been more helpful and kind. Thank you guys so much for your help! :)
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July 2023 by David Kearns
Me and Miriah, go back like babies and pacifiers! I went in to change carriers, Mariah was awesome! Give that woman a raise!
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July 2023 by Merle Lucado
Israel best guy personal and helpful at this location other person lady was rude not nice upon just asking for help with my phone so I was concerned as I pay my bill they charge and bought accessories but not kind after you spend your money there.
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July 2023 by Jason Harries
Verizon is amazing but walking I. And seeing p*** on the floor before getting to the restroom is not a great thing to see.
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May 2023 by Debby Hartten
The staff and manager could not be any friendlier and helpful. Super nice store!
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May 2023 by Alexis Guethler
Generally I have had frustrating customer service experiences with Verizon. This time I had a great experience. Joseph listened to my needs, explained pilicies, plans, and features well and confirmed I knew what I was signing before I signed things.