-
March 2024 by KeSean Graham
My name is Ms. Allen. First I would like to start off saying I Love Nordstrom Rack in the Lanham Store. I watch them build the store and remember when it first open up. I’ve seen this store customer service turn around for the good. I am a regular shopper and the employee are friendly and pleasant! I wanted to give a shout out to James Mann the store manager. He really turn this store around with his professional customer service I would say “ Old School “ customer service. I was disappointed when he left the store for away but also very happy for him. The store was clean, and not difficult to move around. Recently, James Mann return back to Nordstrom and so happy he did because the store was going down. He has a high standards of customer always willing to help out and just carry a nice conversation. Also, I wanted to acknowledge Ron Akihs which is a manager as well. A few weeks ago I had a return and as I was waiting in line i immediately notice a new face his amazing customer service skills, very pleasant and knowledgeable and was willing to resolve a customer issue. Words can not express how much I appreciate that! Keep up the great work in our community! Love the Rack
-
March 2024 by Netherly Coles
I can always find a great something...something that I didn't know I needed!
-
March 2024 by Sonja
Very clean and organized
-
February 2024 by Michelle Anderson
Not too busy when I was there.
-
February 2024 by verna jones
The cashier's were few, and the long line moved slowly.
-
February 2024 by Renarda Campbell
I purchased a pair of boots that began to hurt after 15 minutes of wearing them. I kept them on to see if they would give a little but they were unbearable. The boots are still in good condition and the tag was the only thing scratched. I have never had a problem returning anything at Norstrum Rack before until today. On Wednesday 1/17/24, at about 3:45-4:00pm, the store manager refused to take my return. The so called manager was rude and short patient. She said my boots were heavily worn which is a lie because I did not wear them long. When I showed her the boots and told her that they were not heavenly worn, she jumped to another reason saying that the boots were scuffed up and had residue on them. She was all over the place because it appeared that she was not in a customer service mood and did not want to refund them. Her excuse was a petty excuse and inconsistent. She had just blurted out that the previous customer was rude. How unprofessional!!!! When I asked for her district manager’s name, she told me to Google it. I feel her lack of management for the job trickledown to my situation, a simple return of boots. That was my last purchased a that particular store. Based on my shopping history at the Woodmore Nordstrom Rack, I should not feel like a invaluable customer. Just so you know, I have returned worn shoes to this store before and there was no problem, because they were in good condition.
-
December 2023 by Carolyn Adams
The Store was so full of merchandise,, it was difficult to move around; there was a large selection of purses, which I was shopping for, but you couldn't find any on sale; I tried to pay for Cologne, but counted 30+ customers in line so I put it back on the shelf and left; the Store was clean.
-
December 2023 by Takeema Joseph
My Go To For Cute Purses! The Clothing Section Is A Little Unorganized, Like Any Dept Store (Ie: Marshall’s) & The Store Associates On The Floor Aren’t As Helpful. I Just Go There For Their Purses And Intimates! ??
-
December 2023 by jenelle718
I thought I’d accidentally walked into a TJ Max, Marshall’s or Ross. I lost my appetite for browsing immediately. The disorganization was almost worth the discounted Ferrragamo shades I purchased. Almost.
-
October 2023 by Shawntise Yes I Said It Redfearn
They have so many size 11... I will go every day just not to miss this deal
-
August 2023 by I Q
Was very disappointed in this location. Has a lot of the same items as TJ Maxx. Doesn't seem to have actual Nordstrom inventory. Does have some great finds however.
-
June 2023 by Sterling Marshall Jr
There are some decent finds if you don't mind looking through the racks. I prefer to shop online though. Online returns can be made to the store (check the return policy for any changes).
-
June 2023 by LurkonExpert
Great place to find some simple plain canvas shoes and chelsea boots.
-
June 2023 by Bryant Hamlor (Bryant H.)
I like this store but this isn't my favorite location. Their inventory could use an upgrade.
-
May 2023 by DAY
Staff friendly. Enjoyed the moments spending my money. Didn't have much, but I had a great experience.
