-
December 2022 by Ryan H.
Our boiler decided to die the day before Christmas Eve. Matthew was super helpful and got in touch with the owner. I have to say they went above and beyond, showing up on Christmas Eve and the day after Christmas to take care of us. Thank you GMH&AC, we now have heat and hot water :)
-
June 2022 by Karen B
Great Mills Heating and Air installed an AC and handling unit in my condo 8/20/18. Since then they had to come out three times to service the unit. In the last incident 6/13/2022 they came out to check the AC after the tenant mentioned that the room was not cooling below 80 degrees. They checked the unit and said the coil was bad, it was leaking, and would cost $2,000 to replace. They also recommended to the tenant to turn the unit off since it isn’t working properly. I explained to them the unit is only 4 years old and asked how long does a coil usually last. They explained that there is no telling and it’s no longer under warranty. I called another company for a second opinion. The other company said nothing is wrong with the unit and there is no leak and because of the high temperatures the unit takes longer to cool the code. The exact report from the other company is as follows\nTech found unit running per manufacturer specs nothing\nwrong with unit at this time\nGreat Mills Heating and Air is dishonorable and is likely attempting to cheat, deceive and lie to other customers
-
October 2020 by Justin L.
Tech was smart, he knew right away what the issue was, bad thermostat. The only one they had to replace it with was over $300. I declined the install and picked up a basic thermostat from Dyson's for $22. After that the system still didn't turn on so I called them back. There was power in the breaker panel just not at the main unit. This house is a rental and I'm not familiar with where all the switches are to kill power to system. Upon second visit the tech stated he turned off the furnace switch, told the renter it was off. Renter was not around when I installed the thermostat, so message wasn't passed. Tech showed up and walked over to the switch and flipped it up...everything worked fine. So again the tech was smart and knew where the problem was (and where the switch was located). My issue is the company charged the "minimum" fee of $99 for BOTH visits for the same issue, bad practice. Tech was there 90 seconds tops. He could've easily said over the phone "hey there's a switch in this location go make sure you flip it back up". I called the office and gave them a chance to make it right, they didn't want to budge. I guess $99 is more important to the company than doing what is right in a situation, which is unfortunate. The tech also had no mask, another example of bad business practice during this pandemic. I'll never use them again, just bad experience on the business side. Tech was solid from a perspective of troubleshooting and understanding of the problem.
-
July 2020 by Becky L.
I don't know why I haven't written a review sooner. I've used this company at least four times. They are fair and reliable.
