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August 2022 by J. Richardson
This Bank of America is terrible. The security guard just told me on a Friday that no bank tellers came today so there is no lobby service. This location and largo/Kettering location are the worst. Both of these are minority locations that always are under staffed with a single teller on Fridays and rarely ever have good service.
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May 2022 by Ghulam Sadiq - Ali
The worst customer service. Only one cashier and long line waiting to get on the window # 2 in the lane waiting for more than 25 minutes.
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September 2021 by A Z
The manager just straight up lied to me … He said he couldn't get my card out the ATM … sadly I use to work at BOA … and I know that you absolutely can .. he straight up did not want to help me . as always thank you for your service
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June 2021 by HSIN-BAI YIN
Went to wire cash for emergency and didn't have an appointment. Everybody was very nice and helpful. Successfully completed a transaction in just 40 min. Good experience.
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April 2021 by Sung Ryoo
Would not close my account although it was in good standing.
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December 2020 by Blayz Brooks
11:02am Wed morning no teller everyone is packed outside. Security says bank manager isnt here yet only two tellers one is pregnant and other isnt here nobody in the bank I can see but the security. Bank should be opened at 9am .
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November 2020 by melody Johnson
The teller asked me if I could wait while she takes another customer behind me because she knew my transaction would take a long time. Even tho I've been waiting in line longer than the customer behind me. Even tho she dont know his transaction and believes his transaction would be shorter than mine. Then gave me attitude when I said no. Terrible teller.
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August 2020 by Donna Moye
Everyone was very nice and helpful
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April 2020 by Matthew Forbes
Slow, don’t care that people are waiting 30+ minutes for service.
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February 2020 by German Paiz
Didn’t resolve the problem I had. Waste of time !
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February 2020 by Erik Martinez
Worst. Customer. Service. Ever. Had an appointment at 2:30 and waited 30+ minutes to be taken car of. This bank and it's staff here are all ?.
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July 2019 by Kaye Hinson
If I could do ZERO stars, I would. The employees here don't even greet you. They stare at your like you're crazy when you go up to the teller window. The other employees who sit at the desks don't even smile at you, like if you're beneath them. & The other person who is typically at the front desk when you walk in, speaks to you in the most childish voice as if speaking to a 3 year old. I hate this location and definitely prefer the COLLEGE PARK location better!
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April 2019 by Yazmyne Abbott
Literally always waiting in the longest line for the simplest things - people will just be standing around but will do nothing to improve the speed of service, adding to the reasons why I'm taking my banking somewhere else - at least this time I had someone who offered good customer service!
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April 2019 by Kerry S.
Excellent service by a very friendly and professional staff. I've never written a review for a bank, previous to this, and if I had, it would've probably been because I was angry about the treatment I received. This branch of Bank of America deserves the praise, though. Dealing with the three people who were working today was a real pleasure! Thanks.
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December 2018 by Peter Gomes
Worst customers service ever 10 people waiting in the line and only one employee working. Waiting on line for longtime. Never going back again.
