-
February 2024 by Burrows Simple
They be trying they hardest to do nothing, instead of tackling the problem.
-
October 2023 by J.L. S.
I wish I had read these reviews earlier. Went to see Dr. Proctor for a vasectomy pre-appt - he was quite pleasant and professional. The front desk was also nice enough, but then things got murky. When I initially called, they alluded to a possible appt in a few weeks. When I went to schedule after my appt, it was now a few months. Then, I wanted to get an idea of what they'd charge for a procedure, and then it was all smoke an mirrors. "Well, we don't really know until we charge your insurance." Um, ok, what if I didn't have insurance. Then it's a flat $1500. Ok, so I'll do it without the insurance...nope, can't do that. Ok, what about the appointment, again don't know until we bill your insurance. I don't know about you, but waiting to find out how much a car costs only after you roll it off the lot seems a bit suspicious. Maybe it's just me.
-
August 2023 by Ada N
I personally would never go out my way to give a negative review but this is an exception. Dr. Proctor was one of the most condescending doctors I have ever came across. His speech is incredibly rude and tactless. He is also very combative. Let me give you an example, he asked my father “what brings you here?”. My father began explaining and Dr. proctor response was “ummm I don’t even know what you’re saying, I don’t know what that means?”. He could’ve asked follow up questions or asked me to elaborate. But his tone was all wrong!I had to find a new doctor for my father because I just cannot deal with this. Please understand that patients are coming with their own worries and problems, a doctor’s attitude can either alleviate or worsen the experience. I do not recommend this doctor. You’ve been advised.
-
August 2023 by Eric John Wyckoff
I unfortunately had a bad experience here:1. The young lady at the front desk raised her voice to me. Why would that ever be necessary?2. I waited almost 90 minutes in an examination room and no doctor, nurse, or staff member ever came. I finally just got up and left, and I'm not sure they even realized it.3. While I was waiting in the examination room, I heard the doctor treating the nurses and other staff disrespectfully.No need to waste your time or patience at Mid-Atlantic Urology!
-
April 2023 by Orly Z.
The staff is rude and no one seems to be in charge. The office is so poorly run that they "forgot" to put in a request for certification so I could get a test done. I called after a couple weeks and was told it had gone through. A month later, when I called to see why there was no record of it at the hospital, I was told that they had never put it through but it would just take 5 minutes to do it now. No apology for the time I lost or the fact that I still haven't had the procedure. They did mention that the person I spoke to may have sent the cert number from 2017.
-
March 2023 by Kathleen M.
Rude staff and doctor. Lack of respectable communication and left me in a room and not telling me I was DONE and should get dressed and leave. Labs were done in-house and duplicated tests by also sending out.
-
March 2023 by Abronda C.
This doctor's office is the worse place every , I have nephrostomy tubes attached to my back and everytime it's close to getting them replaced for surgery the front desk receptionist give me a hard time they call at the last minute to say the doctor not there or you need another referral on the day of the appointment ............. One time I drove all the way out there to see the doctor and the had a bunch of patients rescheduling because the doctor did t show up that Thursday it was horrible, and the doctor name Dr. Murdock seems to never be there , I had a few medical emergencies that could lead to my death because I also battling cancer and these folks which is the front desk clerks didn't give me No type of help and didn't even care about my well being, I had to go to the hospital and stay for a whole week... just to wait for surgery, which the doctor could've done if he put the order in.... medical bills are high because of them, after my last surgery hopefully soon I will be changing to a new urologist because these people left me in a deep depression ...please whatever y'all do don't go to this doctor
-
February 2023 by Courtney G.
Three stars because my husband with severe white coat syndrome feels like he was well cared for. Three months later and three different bills and two calls to the billing department to clear things up. First bill arrived via text just like a bunch of their automated appointment confirmations. No problem. Amount was what we expected. Cool. Paid. A month later, a second bill for the same service shows up in the mail for a different amount. Fine. Mistakes happen. I call the billing department on the paper bill with the pdf of the original bill on hand. Takes an hour on hold to get someone to talk to. They tell me they can see that I paid the first bill and to not pay this one and that they're flagging it for review as it's probably a mistake. They mail me an printout of the charges to his account with the invoice showing we paid. They again stress to not pay this new bill. Great. New bill arrived. Now I'm annoyed. Billing department is called again, this time they say please pay - one bill is for the facility (the doctor's office) and the other is for the provider. Makes sense, but should have been clear on the billing statements. Person on the phone seems annoyed that I wouldn't know that the two bills with the same line item for two different amounts were for two different parts of service. Long story short: billing department is not well organized and isn't transparent with exactly what they're billing for and separate bills for parts of the same procedure are send separately. Follow up calls after a sample drop off are timely.
-
December 2022 by Charlie Visconage
Awful practice with employees who are treated terribly by management and huge time wasters. Do not waste your time like they wasted mine.
-
June 2022 by Jim R.
I would avoid this company, especially the Bala Cynwyd office at all costs. Very unprofessional and a filthy office. I uploaded the photos. I should have known I would get a severe fever for three days after a cystoscopy from Dr. Belkoff. Staff was uneducated and unprofessional. It is impossible to contact the company to find anyone who is really in charge. If you call the office, there is usually a long wait to speak to anyone. When you do speak to them, you will find they don't care. I had to go to Urgent Care two days after my procedure. I could go on with details, but let's just say that this is a bad company.
-
May 2022 by Bill
One of the Admins here is very rude and condescending. She makes mistakes every time I call for appointments or requests for blood work, for over 2 years now. She refuses to admit or accept responsibility for her mistakes, even after calling 2 or more times trying to get her mistakes corrected. Example - I recently requested an order for semi-annual bloodwork be sent to either myself or the lab I use. I had to call a total of 3 times over a 3 week period for this to be done. She refused to accept responsibility or admit she forgot, got very irritated when I asked why it was never sent (after waiting 7 days each time), and would only say each time I called that it would be sent that same day. Everyone has a bad day occasionally, and we all make mistakes. I get that. All you have to do is own up to them, apologize for the mistake, and try to be better. However after over two years of dealing with this attitude and refusal to accept responsibility, I have found another practice. Good luck to everyone that comes here. I truly hope you don't have to deal with this piece of "work".
-
March 2022 by Nicole L.
The practice, Midatlantic Urology Associates, at 7500 Greenway Center is highly unprofessional. They see you about an hour late, so you might as well come an hour late. For my 2nd appt, my follow up, I purposely requested 8 am, so I could be the 1st one in & out. It's currently 8:30 and she isn't even here. Shows you about about her work ethic, professionalism, but also what the practice allows. The last time I was here, about 2 wks ago, I was ordered to get a CT scan, I have that appt later today. Did she tell me to get the scan 1st, then come back? Ofc not, so I have a feeling this appt will be a waste of time, since there will be no results from the scan to discuss. I have the other appt for the scan this afternoon and she had the nerve to tell me to make yet another appt to go over the results! I told her absolutely not! It's not my fault that she gives poor directions! I told her she can call me if there is something abnormal and if she doesn't I will report her a** to the medical board! Idc if she's leaving this unprofessional practice Dr Holder needs to do her job! When I questioned why she didn't give me precise directions about getting the scan 1st then coming back she replied "Well I meant that the follow up is to go over the scan," I told her "It doesn't matter what you 'meant,' what matters is what you communicated to the patient and you did not communicate." In addition she is not thorough, she got me panicked 2 weeks ago at the initial appointment & told me blood was in my urine. Did she bother to ask when my last menstrual was? Ofc not! I was getting off my cycle so ofc there was blood! Lastly, There is ABSOLUTELY NO PRIVACY! I heard all of the patient's next to me personal business bc of the paper thin walls. I'm not comfortable with the fact that other patients can hear all your business and your symptoms/diagnosis! Doesn't this lack of privacy fall under HIPAA? Anyhow I told her I heard everything, just like I knew she was leaving the practice in a few wks. How did I know this? Not bc she told me, but bc I heard her telling another patient in the room next to mine! I told her I was uncomfortable and did she bother to lower her voice? No, she was still loud so I guess patient care and patient privacy don't matter at this practice. I also mentioned to the medical assistant who puts you in the room, to assign patients in every other room, so we would not hear one another's business. But ala, my suggestion was ignored. Maybe she's a new physician, but her lack of knowledge as well as poor bedside manner is apparent. Do yourself a favor, if you take your heath seriously avoid this joke of a practice and whatever practice Dr Holder goes to--avoid them too. Stay away from her! She has to work on communication skills, respecting patients' time and not arriving 46 minutes late, as well as patients' PRIVACY! Also, as far as expertise and knowledge in the field of urology, she is clearly lacking!****Also, beware with the website Healthgrade.com. ALL their doctors have 4 stars and above and when I tried to leave this honest review, it was NOT approved! It is unethical to promote Dr's that are not thorough and do not do their job. Clearly it's a "paid" site. Do not trust it!
-
January 2022 by Beverly Hill
I highly recommend this doctor's office. Doctor Holder is an excellent urologist. She is very knowledgeable and very caring about her patients. I have enjoyed every experience going there. The staff is also very professional and friendly.
-
January 2022 by Ramesh Khurana
I had an appointment last week with Dr. Shailendra Kumar. He examined me thoroughly and asked me to answer certain questions. He sounded very professional and a kind physician. He answered all my questions with a great smile and confidence. He shared with me the test results conducted in his office and fully read the background related documents by the referral physician. I was more than satisfied the way I was treated. I would strongly recommend Dr. Kumar to other persons who maybe looking for medical advice from a urologist.
-
January 2022 by Cocoa G.
The Doctors office double and triple books patients! Be prepared to wait sometimes more than an hour! It's more about the money and not the patient! Totalet unacceptable! Don't schedule anything else for the day of your appointment because you may not make it! really sad! it should not be this way at all! Patient and our time first!
