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September 2023 by Fred Beveridge
We have enjoyed our wonderful Masten pool for 14 years. It has been trouble-free.
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August 2023 by Tracey Lundblad
The staff from Doug in Sales to Kevin and his crew on site. Great work, beautiful pool. And Kevin taught me how the equipment operates. Happy summer!! Thank you!!Services: Inground pool installation
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May 2023 by Anthony Obedoza
Ryan and team are amazing. They really care about making sure you get a good product.Service: General construction
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May 2023 by Angel Hodges
The staff are knowledgeable and friendly.
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April 2023 by Steve Cannon
When looking at installing a custom pool we checked with a few companies before going with Masten. The price was the best of all the quotes we received and they were able to get us on the schedule sooner than anyone else.Was there some communication issues at times? Yes, but all issues were resolved in an adequate time after they were discussed.I was able to be around during most of the installation and the installers were very friendly and explained what they were doing at each step along the way.Looking forward to many years of enjoyment with our new pool.Service: Custom Swimming pool design
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March 2023 by Will Dickerson
We were referred to Masten Pools by a friend who used them several years ago and was extremely happy. From the initial sales meeting to the final rough grade, all of the employees were knowledgeable, friendly and helpful. This is our first inground pool so we had a lot of questions. Both Doug and Kevin were always available to answer our questions along the way, We now have a beautiful pool and can’t wait for our first full season this summer! Jennie and Mark Dickerson
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January 2023 by Viral One
They're not good at finishing it. Hard to get a response from them; Slow process and they never finish on schedule; Issues with the quality of the swimming pool and concrete deck; The lawns in the yard were damaged. I would not recommend this company.Service: Inground pool installation
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August 2022 by Joseph M
Stay away from this pool company, it took 4 months to build and inground vinyl pool because they built it out of block walls. They built my pool 20 inches too high above grade level. I told them several times the pool was too high, and they insisted it needed to be due to drainage and we will make it work they said. Well, the pool was too high and there was no problem with the drainage before they built the pool and now, they refused to pay to have dirt brought in to back fill they only used dirt from the pool dig, I had to spent over a $1,000 in extra dirt and had to back fill myself. They also wanted all their money before pool was finished which I refused. The pool liner is not tight against the corners, you can feel the concrete bumps in the pool and on the floor. I asked about the safety handrail for the pool that was extra and have to pay for a handrail to go into pool. Never heard of such a thing. I could go on.
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May 2021 by Kevin Strawbridge
Overall worst experience ever installed my pool over 15 years ago and I still Grieve over It, put wrong swim out in than selected , designed my pool with slide, when installed the steps to slide was in the grass, they could not get water to come down the slide, color of concrete not close to what I picked, tiedowns for cover poorly located, left debris in yard argued every step of the way over agreed cost, and there oversight over costs, if you go with them or any one have detail contact be on site, and don't let them cut corners
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May 2021 by Katherine Weaver
Site said open til 3 I was there at 2:45 and no one was there. I left message I. The phone and 2 weeks later still no call back.
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June 2019 by Heather Bartholomew
Best inground pool business in Delmarva. Been around for over 34 yrs. They're efficient and care about their customers.
