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January 2024 by Iqra Iqra
Nice place
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January 2024 by nguateh quinta
She is the best when it’s comes to African braiding.
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November 2023 by billie monroe
After sharing my pictures, reviews and complaints I have been asked to move at the end of my lease. Also my review has been been removed from this site.
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November 2023 by Twantanna's Mom
Nope nope nope. I gave it a 3 because the new office staff. Are nice. But the mice mind as well pay rent. We were living at another apt owned by Brookstone. Saw 1 mouse. Exterminator came. Never saw another one. We has to move to different building. Because of a pipe issue. Mind you we had to pay for moving. Ever since we moved to New building. It's been a damn zoo! The mice come in and out the door when you do. The run around day and night. They don't care. My mom dislocated her finger. Running from one. We had to but our own snap traps because the ones Exterminator. Put down didn't catch anything. And when we caught them on snap traps sometimes they were still alive! We called rent office . Countless. Complaining. They would send lazy Exterminators. That would only give us sticky traps. We kept telling them we would catch them mostly by the dishwasher. I'm certain areas. And they said they couldn't find where they were coming from. Some of the exterminators put tickets in to have dishwasher taken out but rental office wouldn't do it. Yoy ask why we didn't move. We'll we had covid, I got breast cancer. And the cost of moving . Because I'm disabled. But hopefully soon. But the good thing is. My uncle . Found the holes by the dishwasher. And some other little holes. Patched them up and put poison down. Haven't seem a mouse since. New problem. So now. It looks like the rental office. Allows there renters to harrass. There other tenants. By leaving notes on there cars. Harassing them about where they should and shouldn't park!. Where there is no private parking. And No one should be touching. Anyone else's property! I have been to the rental office about this several times. And sent several emails. And all I get is the run around. They say they have cameras.but they can't see who is leaving the harassing. Notes on people's cars! Don't move here. Unless you want you want to be harassed. And want zoo in your apartment! And for the leasing office. Don't respond to this message. And say reach out to you. Because I already have . And as usual. You have done nothing!
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November 2023 by Adj Sunshine
The apartments are good. I had no serious issues when I lived in the community.
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September 2023 by Gayda Cathy
I just want to share what a well up kept and beautiful complex this is very quiet beautiful lawns the office staff is very pleasant and helpful Angelia Gabriel and more the maintenance team is amazing also thank you so much for this opportunity Brookstone
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August 2023 by Milan Marseille
I've lived here for over a year now. The front office is very quick to help you. Kelsey in the front office is exceptional. Any issues or questions I may have, she has assisted me. Thanks Brookstone!
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August 2023 by N Leolo
After they gave me high hopes, when filling out applications there , collecting my $60 to apply, they turned down my application without no explanation, I called sent email it’s almost 2 weeks now no reply, but after reading reviews about this mice infected place, I’m relieved
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July 2023 by shameek marseille
I have to say the office staff is nice to work with. I have called other complexes and they either send you to voice-mail, don't have an answering service at all or sometimes have customer service. But I'm glad u did not get that from Brookstone. I remember the young lady I spoke to, Kelsey. She was very polite and answered my millions questions. Thanks alot
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May 2023 by Abdallah Muhammad
I have to say that Gabrielle of the management office was excellent in making me decide to rent from them. Appointment made to view and was on time. Great professional customer service. Explained everything clearly. Walked me through the process when I decided to rent. Quick, easy and booked cable and electric. Apartment when keys given was cleaned and painted. So far I am extremely pleased I chose this complex. Again thank you Gabrielle for your great customer service.
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March 2023 by L'ledraw Charles
Brookstone Apartment has always been a wonderful to live.I have lived here for 16 years going on 17 years .I love it here, There are very nice people in the office . Staff are really good people .
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March 2023 by Monica Smith
Gabby was very professional and friendly. I had a positive experience in the leasing office.
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February 2023 by DeJuan Saxon
Great place to live. Never had any problems living here and they have a great staff
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February 2023 by khai elmore
Always professional, kind and courteous no matter which employee you interact with! All around amazing customer service 10/10
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February 2023 by Carolyn Wilson
This apartment is very nice and wonderful to live in, the Maintenance Crew and People to clean the Hallways outside of these apartments are AwesomeLeasing Office is wonderful too
