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January 2024 by Mica Hemingway
I was recently in a fender bender where a young driver hit the back of my car and drove away. The entire issue was a convoluted mess where the family took nearly a month to respond to their insurance agency, and the resolution went from my needing to file an uninsured motorist claim, to finally being able to file a claim on their insurance (after the sheriff's office got involved.) Though all of this mess, the Campbell Insurance office was there to hold my hand and help me.In particular, an agent named Caleb was top notch. Caleb took every one of my phone calls, patiently answered every one of my questions, spoke with the sheriff's office, and even managed to make me laugh every time I spoke with him.I would not hesitate to recommend Allstate insurance through Craig Campbell's office to anyone. After my experience working with Caleb, I can confidently say our family would never even consider switching insurance providers.
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December 2023 by Karen Thompson
Craig Campbell team is amazing always on top of return calls, payment reminders and very knowledgeable about coverage limits and can break them down for youThanks Craig and Jason
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September 2023 by Edwina Dixon
You doubled my policy after I agree to another 6 month contract with no notice which caused me a great deal of problems to end my 6-month policy without owing, to find another insurance agency and pay another premium and have 3 days with no tags which cost me a great amount at the motor vehicles. no I am not happy with All State! No I was not in "GOOD HANDS". no I would not refer anyone to Allstate. please do not ask for any more surveys from me
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September 2023 by Melody Taylor
I appreciate good service and great people who go that extra mile, look out for your best interests, and keeps you smiling. Thank you for providing excellent service!
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July 2023 by Lawrence Greensfelder
Very good service.been a customer for years Thank you
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November 2022 by Nicole Johnson-Clay
My husband's commercial insurance policy was supposed to be canceled from Allstate since July. Multiple calls to the agency month after month and payments are still being taken out of his account. After years of being with this company can't believe the incompetence to simply cancel the policy. This review is after months of trying to get this situation resolved. We will never do business with this company again or refer anyone to them.
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November 2022 by Aleta Wimbush
Allstate Very knowledgeable and professional Company. Policy premiums are a very good and reasonable.
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October 2022 by Justin C
After many years of being with this Allstate company. Back in July we sold a vehicle and ask Allstate to take it off the commercial policy. For the last 3 months I've still been getting billed for this insurance. I've made multiple calls to the office. Spoke with persons who said that they will get it taken care of. Still has not been taken care of. In July I spoke with a representative told me I was all set. But month after month I'm paying $260 to this company. Tired and frustrated at this point.
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January 2022 by Frederick Faffley
I am very satisfied with the service that I received from Campbell’s Insurance Agency. I called them several times with questions.Each time my questions we’re answered by the person who answered the telephone. I was not put on hold and I did not have to leave a call back message. In today’s business environment I find it unusual to actually deal with representatives who are are capable and know how to provide good service.
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November 2021 by Breonna Hughes
Jason is one of the insurance people there & most the time I have any questions it goes to him. He’s very good at helping you out with basically any question or concern you might have ! Also calls you back fairly quickly !
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February 2019 by Ryan Morningstar
The past two years for no apparent reason my business auto policy has been increased. Called about it the first year that went nowhere received my updated renewal for next month and wouldn’t you know it’s been increased again! I have several things insured with this company and all they do is increase your policy little by little. I could understand an increase if I was in an accident or got a speeding ticket but none of the above has happened I’ve done nothing but pay my bill on time for years!
