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February 2024 by chastity jones
Great service! Dominique! Janet! Great service. Super happy to get out new kitchen table. Was a breeze!
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February 2024 by Jacob Hinton
I’m never one to give reviews but this is the exception. Went to Ashley on Super Bowl Sunday to see what I could find and walked out with a new couch to be delivered and a smile. Austin was amazing, greeted me at the door, gave me space when I let him know I was just looking, but also was there within seconds if I had any questions. Him and the manager worked with me on getting me a great deal and crunched numbers with me. Dominique also was great! She was charming, efficient, and attentive to details. Between setting up the shipping and going over everything with me her and her team were able to make me feel comfortable, not get bored to the point I would look at my phone, and had me laughing along with their conversation like they knew me personally. Will recommend anyone I know to check out Ashley of Hagerstown if needing furniture.
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February 2024 by D A Vell
Made a last minute stop and found what we were looking for. Bedroom set for our daughter and a kitchen table. Brandon and Tiana helped us amd both were amazing! Great personalities, easy to talk to and most of all, very professional. Thanks Brandon and Tiana!
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January 2024 by Jodi G.
Great service from Tianna. She was kind, understanding and explained everything. She is an asset to the store.
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January 2024 by Carol Flanagan
Austin and Ashanti were amazing! They were patient and so helpful with our purchase. Also shout out to manager Aaron
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January 2024 by Bree Betts
Ethan was awesome! Extremely helpful and went out of his way to check every option for us! We are leaving very happy and pleased with our experience we will continue to come and do business with Ethan!
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January 2024 by Paulette N
I’ve been searching for nice furniture and found it here. Liana was so patient, knowledgeable, and helpful. Dominique provided great customer service!
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January 2024 by Sarah Bendekovits
I would give 0 stars if I could but I will give two stars for the positive experience we had when purchasing our furniture. When purchasing all staff were phenomenal, very helpful, and got exactly what we wanted. However, everything since delivery has been a complete dumpster fire. We are currently going into week 12 of this. When our sectional was delivered, the individuals delivering the furniture were very reckless with the handling (hitting the furniture on walls). Additionally, there were three damages that included ripped fabric and damaged wood under the upholstery. One damage is understandable maybe but three is a question about the quality. One of the damaged pieces was removed from our house and was re-ordered on 12/2 which is greatly appreciated but is just scheduled for delivery on Saturday, taking us to the 12 week mark. The half of a damaged sectional we currently have has made 0 progress since 12/2. Ashley’s solution was sending a repairman out (still waiting for that).Wouldn’t you think replacing it would the solution? Let’s just put a bandaid on the current issue. I called last week about getting our current damaged piece replaced, instead of continuing to waste time and wait for a repairman to come out and need to re-order it, and wait for a delivery 4-6 weeks again but we still haven’t heard anything. By the time we get our whole sectional it’s likely going to be 16+ weeks. The customer service that has been displayed in the last few weeks has been very disappointing to say the least. When customers are spending a good chunk of money on your products and you mess up, do better and fix the issues in a timely manner and be transparent about what is going on when a timeline is given and is not upheld to.
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December 2023 by chuck smith
Ethan was great! Had a wonderful experience
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December 2023 by victor alicea
Great people in this store
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December 2023 by Kathy Baker
I went in to buy a recliner. Brandon Markley met me and was so very kind and helpful. I'm now waiting for the delivery of my purchase. Super excited. Thank you Ashley Furniture and thank you Brandon. You made my shopping experience Great!
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December 2023 by jesse beaver
Tianna and Greg were great . Service was amazing. Got exactly what we wanted and they pulled out all the stops to get us the best price. Recommend them to anyone
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December 2023 by Alex
Greg was very helpful and understanding in helping us pick our furniture. Our checkout process was easy peasy and Mikaela was thorough with everything. Thank you guys
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November 2023 by Lauren Gentry
My husband and I just purchased a living room set. Ethan greeted us soon as we walked in the door and was very helpful without hovering or being pushy. He was friendly and very easy to work with, definitely ask for him if you stop in!
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November 2023 by Brandon Rohrer
Greg and Dominique did an amazing job helping us out! Great prices and quality is top notch as well
