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September 2023 by D Harsh
Car rental experience was fine. Terrible experience was the fragrance they use in the cars. It was difficult to breathe even with the windows open. By the time we got to New York my sinuses were running, eyes were watering and I was coughing. It was awful.
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December 2022 by Randy Eason
Excellent service. Was rented to with no reservations. It was a last minute thing. I really appreciate the Excellent ser
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October 2022 by Guinea Power
Car are not very well maintained and not very clean when you pick them up.
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September 2022 by Jennifer Little
After making a reservation weeks ago. I was called on the day of pickup at 11:00 and told not to bother driving up there because they did not have any cars to rent. This is not how you treat customers there was no recourse other than we just are not going to rent to you today even though they had weeks to prepare.
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September 2022 by Jennifer Little, DVM
After making a reservation weeks ago. I was called on the day of pickup at 11:00 and told not to bother driving up there because they did not have any cars to rent. This is not how you treat customers there was no recourse other than we just are not going to rent to you today even though they had weeks to prepare.
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June 2022 by Mark Z.
Hope is awesome! Some caring and professional! Makes an extra effort to find the car that's right for you, while making sure the car is clear and checked out. Thank you so much for all you do Hope! Will post photos of out West!
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January 2022 by Briana G
Don’t do business with this location if you have any other options. I exchanged a car I got from another airport there and have had numerous problems as a result:-the staff was unmasked and one man was clearly ill, coughing and sneezing-they were unable to credit me or waive a refueling fee since their manager was on maternity leave and they did not want to call her since they had just talked to her and her baby was crying-they charged me a $125 (unjustified) cleaning fee 4 weeks after my exchange which I only discovered while reviewing my credit card bill-when I called them today to discuss and hopefully resolve the issue, the woman hung up on me after telling me her manager was not availableI think there is definitely something fishy about this location and I have reported it to the corporate office who says they will investigate. We’ll see. I never plan to rent from Budget again.
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October 2021 by Christopher Baker
Had a reservation showed up 10 minutes late for the register reservation and the place was completely emptied doors locked I tried calling on my way to the location no one would answer the phone and did not get to rent a car as last stranded had to find alternate training station terrible business practice
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October 2021 by Kathryn Hoffman
Customer service was rude, they didn't have any vehicles and could care less that I was in dire need.
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August 2021 by Providencia Alvarez
Budget did well. Car did have a stench of cigarette odor, but brought a air freshener for the car and went on our way.
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July 2021 by Allen Smith
Easy process... Pickup and return.
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May 2021 by Dolores Lee
Budget is a ripoff that get you to buy extra things thinking you’re saving money. They don’t tell you if you let them know you have to turn in late. You get charged for a whole day When you buy the gas refill I used 1/4 Of a tank and they charged me for a tank full. My bill was 175.00 and they charged me 300.00. I didn’t know that till I got home and saw my credit card statement never use them they aren’t honest.
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January 2021 by Gary Cantu
The return process in DFW was the worse!! Showed up at Budget and the whole place was locked down!! Closed customer service and they were confused and couldn’t help. I had to get off and ask another rental company and they directed me to turn it elsewhere. When I showed up there were no clear signs on where to turn in. Worse experience ever. Will never rent here again.
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January 2021 by Tia Thomas
The attendant was very helpful and nice. It was an easy process and timely.
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October 2020 by Mark Balsavage
Donna was awesome and a pleasure to work with. She help me and my CFO (visiting from Europe) get a long term car. It took us a little while but got the job done. It was a pleasure working with her,
