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February 2024 by Marcy Noiseux
The staff is not bothering to tell their customers that there is NO hot water! It’s apparently been an issue for al year! They tell people that maintenance is working on it, but this isn’t true either.We had to take ice cold showers before heading out to 24 degree morning temp outside.Breakfast is a joke (because they have no hot water to wash dishes!) they can only serve toast and yogurt on paper plates.The health department is the next place I call. How can they stay open for a year without hot water? Shut this place down!
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February 2024 by Bo Jones
Not a good dog friendly hotel. Smelled and room temperature was very hard to control. Front desk said nothing they could do about it.
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January 2024 by Lexi Lishinski
Stayed there for about 4 hours on a very difficult turnaround and the room provided adequate rest in a clean and comfortable
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January 2024 by Clayton S
Pretty bad. Not the worst place I've ever stayed, but the worst in a while. The wallpaper was peeling, half the towels in the bathroom were wet when we checked in, the place smelled like wet dogs, the breakfast was pitiful, and we could hear every sound from the family next door. Avoid it or go to the next town.
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December 2023 by Robert Christiansen
Clean rooms and very friendly
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November 2023 by KjLana Karaoke Channel
We stay in hotels probably 300 of the 365 days in a year, and we have stayed in some sketchy places. I will not recommend this hotel, it is like one of those dark seedy, by the hour places, stinks like a 60 year old truck stop and we killed two roaches in our room within two hours of being here. Now if this doesn’t bother you and you have a pet plan to add $20 to your room price. The bed is ok, if you can get passed bugs on the walls. Good luck. Our room number 137
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October 2023 by Peggy Carlile
Stained carpet red? Bedspread also has red stains and same stains on curtains? Bathroom sink was cracked general overall poor
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October 2023 by Shelly Dillon
Rooms and beds are well worn. Clean and quiet but well worn and
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August 2023 by God is Love
Clean and comfortable but the breakfast doesn't include hot sausages and scrambled eggs, unlike other comfort
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August 2023 by Rebecca Foster-Faith
Lost a point for pool being closed. (It looked nice). Right off the highway. Room clean, beds comfortable and lots of restaurants around. Also a grocery within walking distance for ... whatever you need.Breakfast is...fine. cereal, yogurt pastry, waffles. No eggs or meats. Microwave burrito was fine.
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August 2023 by Jenni Bonin
Above-average for a comfort suites. Still nothing fancy, but the room was clean, larger-than-average, and comfortable. Breakfast was decent (danishes, cinnamon waffles, cereal, etc). The one negative while we were there was that the pool was closed, which disappointed my 8 year old immensely. The clerk helped that by comping her a twix bar when my husband went to buy her one to make up for it (bribes work!), which was sweet.It’s not the raddison, but for a cheap hotel, it was a step above average.
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July 2023 by Jane R.
Room disgusting! Bathroom filthy! Breakfast choices??? Waffles good but no hot breakfast choices like other Comfort Suites. Choices here--stale English muffins and pastry or microwave a sausage burrito. Pool closed. Will not chose Hagerstown Comfort Suites ever again.
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June 2023 by Meghan Hynes Cole
I'm pretty sure it was a safe location, but we picked this hotel because it was pet-friendly and because we stay in another Comfort Inn in another state that is great. This one, though? I'd never stay here again. The woman at the front desk was nice, but that was the only enjoyable part of our experience at this hotel. Not sure it was clean, and the toilet was incredibly loud. We all agreed it had a creepy vibe. Keep driving.
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June 2023 by Matt Yerkes
The hallway in this hotel (lower level) had the wall paper removed and the drywall was covered in black mold. You could hardly breathe as the mold was so heavy in the air. The room itself was not properly cleaned, trash in the waste baskets, dirt on the floor. I would not recommend this particular comfort inn.
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April 2023 by Pink Peony
Convenient location is now the only plus. We stayed here previously in September 2022 and it was a fine budget place. Things have changed 5 months later. Our room was not clean. There were great clods of mud on the hallway floor and stairs. There was one chair in the room and it sank down each time it was in use. The sofa was not in a good place to see the tv, which didn’t swivel at all. Our room looked beat, draperies had come off one side such that light came in all night. It is not my job to make the staff do their job! Not how I chose to spend my two nights there. Our car was badly damaged in the parking lot. We are getting no response a week later on our request for review of the video to help find out what happened to it. Construction workers have been staying there with large vehicles which is fine but maybe someone needs to be accountable for car damage.We will go to Marriott next time because the price difference is very little compared to what it will cost to repair our car. Do better, Choice Hotels. This is not a well-run property and they make your brand look bad.EDIT TO UPDATE I reported this property to Choice customer service last week. I was informed that the damage to my vehicle in the parking lot should have been reported to the corporate office. The hotel manager should have contacted me within 48 hours of corporate contacting them last week, but never did. The surveillance video that the manager claimed no one but the owner could access might show how my vehicle was damaged. The manager previously informed me the staff only used it to see who was in the hallways. So if you’re the victim of a crime, let’s say, or you have property damage outside, just be aware that this hotel will likely not try to help you and you’re out of luck. There is a recent review on Trip Advisor regarding a dog in the lobby who someone felt bothered by and they chose to leave and stay at a different hotel. When that person’s story differed to the staff members version of events, miraculously someone was able to access the surveillance video, including audio, to tell their side of the story. This place is shady and not recommended, there are lots of other options nearby.