January 2023 by Christopher Howell
Fastenal is not what it used to be. If you are an individual/private party I do not recommend them for fasteners/hardware. They are strictly geared toward business accounts now. This is not clearly evident when you make a purchase online and they are quick to take your order and money. However, unless you are a business account that is where the customer support ends. Ten days after ordering a "Ships Tomorrow" item I don't know where my order is, I can't talk to anyone on the phone because I don't have a business account, the branch couldn't tell me where my order is, and like the previous reviewer stated, they are only open to customers a few hours a day. This used to be my go-to place for hardware. I could bring in whatever I needed, hand it to them, and walk out with a bag a new hardware. Not anymore.
