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February 2024 by Matthew Fluke
I called as a legal gun owner inquiring about gunsmithing services. I explained that I was interested in getting two lowers serialized because I was moving to Maryland from Virginia. I was laughed at and told to throw them in the garbage. Nice ?
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January 2024 by Derek Hughes
Art and Tim blew me away with the attention they showed me while explaining the fundamentals of the AR-15 I brought them for repair.
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January 2024 by Katlyn Stanley
Hafer’s is by far the best gun shop and gunsmithing business I have ever been to. They have such a huge selection at both Hagerstown and Falling Waters locations. The staff is so friendly and they were able to get my pistol repairs done in a timely manner. I was even told that it would take a few months to get all the parts in and it only took less than a month ! I have purchased numerous firearms from Hafer’s and they make the process so easy and quick, even with the transfers. I will definitely be returning and recommending all services at Hafer’s to everyone I know ! Thanks Hafer’s !
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January 2024 by Terry Greer
Hafers is the worst gun shop experience I have ever had. I brought my fathers 30 carbine in for missing parts and to be assembled because I would be out of town and unable to do myself. I am a manufacturing technician by trade and an avid gun owner. Nonetheless I took it in and was quoted by the employee taking the in at less than 300 and it would also be done in time for his birthday 3 weeks from then. Flash forward 2 months without a single phone call I had to call and ask about the repairs and they were still not complete. Once it was done I was told a price of 410. I didn't argue on the phone and once in the shop I argued my case of dropping the cost. Staff was extremely rude and unwilling to work with me and wouldn't even make eye contact with me. This process has been so inconvenient and I would never go back to hafers in spite of being told not to go there in the first place from all the other local shops and now I know why. I'd give zero stars if possible just due to the poor attitude received in store. I don't know how staff can give quotes that are not honored and subject to change without any call to the gun owner. Very poor management of staff. I did shake the owners hand and said no hard feelings but I was lied multiple times by staff if the owner doesn't like the review then maybe he should have better customer service.Edit to owner:When gun was brought in, I brought in a parts diagram with the missing parts circled with the part numbers. Staff member knew exactly what parts were needed and even pointed out another part that was missing and was completely aware of what was needed to complete the job. So I believe an accurate quote was given and the staff failed to write it down. I wouldn't be surprised if this happens very often as a business practice. But the problem lies with the staff and shouldn't have been blamed on the customer.
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January 2024 by Bobby Long
They took the time to answer all of my questions. I am not new to firearms by any means, but I was not familiar with A.R. platforms. Long story short, I walked out with a brand new Ruger. 556 !
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December 2023 by Terry G.
I took my fathers gun here to be serviced and to get some parts it needed. I let them know it was a birthday gift and needed it back in time. Staff said parts might not be in but they would have it put back together to present it to him. A day before his birthday i called and parts were not even ordered yet and the gun is still apart. I had nothing to give to my father. A month goes by not a word, I call and ask for an update and the gun is still apart but told it would be soon. Finally 2 months after dropping it off its done, I was quoted at less than 3 hundred. I understand how quotes work but when I get there it's 410, I'm willing to work with them so I tried negotiating down to 3, they would not budge. The owner came out and was extremely rude and hostile about it and took 10 dollars off...Really? Would not recommend anybody to this place not based off of the price and time but purely on how disrespectful the owner was treating my wife and I.
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November 2023 by Aaron, not A*A*Ron
Super honest, and very nice. Well stocked shop and they don't try to push the most expensive options.
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September 2023 by Jonathan Heybroek
First time customer. Ended up coming in to do a transfer to me from another state. Every person is knowledgeable, pleasant and willing to help. Ended up leaving with more than just my transfer. Highly recommend!!!!
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July 2023 by Derek Artz
ShootSafe, LLC - Defensive Pistol CourseGood course.Excellent instruction and instructors. Great support staff.Everyone is well trained and it shows. With extremely high emphasis on safety!!I like that Tim / staff continues to train and attend current courses with industry leading organizations, shooters and companies.
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June 2023 by Ralph von Philp
Hafers is definitely a one stop gun shop! They have everything you need including training. The staff is kind, patient, and knowledgeable.
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May 2023 by N Rodriguez
$150 just to put a muzzle break on my upper and I wasn’t a fan of the customer service in general. The place had a few customers in it so I get that and I’m sure this place is great but my first experience was my last.Edit (to answer the business): I actually brought my own “Tank style” 50 Beowulf muzzle break along with my complete upper. So I literally brought in everything myself. I paid $150 purely for the labor of putting it on. Pretty ridiculous.
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April 2023 by Joshua Via
I recently had the pleasure of visiting Hafer's Gunsmithing in Hagerstown and I must say, my experience there was simply fantastic. The staff was exceptional, especially Kelly who assisted me with my purchase. She was knowledgeable, patient, and very helpful in helping me find the perfect gun for my needs.The team at Hafer's Gunsmithing also made quick work to get me turned around for a clay shoot that same Friday. They were able to prepare everything I needed with such efficiency and professionalism, that I felt confident and well-prepared for my shoot.I cannot speak highly enough about the level of service and expertise provided by the team at Hafer's Gunsmithing. They truly go above and beyond to make sure their customers are taken care of.I will definitely be recommending Hafer's Gunsmithing to all of my friends and colleagues who are looking for quality firearms and accessories. Thanks again to Kelly and the rest of the team for making my experience so enjoyable!
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April 2023 by K. Putman Jr.
TJ has been helping me - even through email to purchase my first firearm. Gave me a decent price and was ultra accommodating to my novice understanding. When completing the MSP and on pickup - both service reps were pleasant, knowledgeable and made good recommendation for the firearm I purchased. I will be visiting again and looking forward to more purchases!!!! It's a drive from where I live, but you will go where you get good service... here or WV store!!!
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February 2023 by Dylan Bricker
I recently attended one of their Wear and Carry courses, and I can’t recommend these guys enough. Their staff genuinely care about making sure you get the support you need no matter your skill level in firearms or confidence on the range. They’ll get you where you need to be and take obvious pride in doing it too.
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February 2023 by Jon Novic
Tell the red-headed kid behind the counter that "I don't know." followed by a blank stare isn't an acceptable answer to basic questions about purchasing firearms through you all. Great selection, other staff members seem helpful and knowledgeable, but the interaction I had left me feeling disappointed after my first purchase here.