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March 2024 by Ruth
i have been with Jenna at JCPenny in Hagerstown for five years. I WON'T GO ANYWHERE ELSE. Jenna is professional, a color and cut expert and continues to manage my styling with suggestions appropriate for season as well as the amount of light in my color and highlights. The salon is managed by Gordon, another professional who handles alll aspects of client concerns with exceptional finesse. The salon team members are service oriented and assist with questions.
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September 2023 by Sinde Lee
Today (august 30th) I woke up and made a bad decision, that ended with blue hair…omg….was totally devastated in that moment….i also had gold tones from bleaching my roots weeks ago…so there was a lot going on..after trying to get the blue out and my hair feeling like straw and everything terrible....i knew that the fix was beyond me and needed professional help ….it was bad ! earlier today, I had stopped at a store and asked the clerk who did her hair, (which was fabulous) and she had told me jc penny’s…..i called jc penny’s at 4:30pm….told them what happened…she asked if I could be there at 6 (beyond grateful)….and that she could fix it…..I want to thank Ms Angie Clark…and her 26 years of knowledge and experience….she did not hesitate…..she knew exactly what to do…..and did it with confidence….she color corrected my hair (took out the blue)....we left a grey-ish hue in...she got the dark gold roots out...it was toned with a blonde, and she conditioned it, and not for a minute did I doubt her ability to save me…..and she did !! My hair feels the softest its ever felt ….its blonde again….with beautiful silver-ish tones throughout.…it gave my hair depth, and made it look pretty again.….i must of had an angel with me today when I was told about jc penny’s and seen their work….to calling them….to being rescued…. I highly recommend Ms Angie….and I am SO thankful that I found my way there today, and that she was the one who answered the phone !!
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September 2023 by Ria Valentina Yenco
Very professional and talented staff! I booked with Keia and she took care of me, definitely book with her!
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September 2023 by Kerrie Toms
The salon folks are so kind. They did a great job on my daughters back to school trim!Services: Shampoo & conditioning
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May 2023 by Terresa Kepner
I live in the area part time and needed a quick trim before going on vacation. My regular stylist is 2.5 hours away and I wasn't able to make the trip to see her. I was very clear -- leave my bangs long and keep the same haircut, just take off a bit on the ends. My hair was rather long to start, not short. However, I now have a true mullet, the top is VERY short, my bangs are less than an inch, and it's honestly one of the worst cuts I've ever had in my life. I should've known better when "Dee Dee" had a morning completely free of openings when this salon is typically booked. The salon has been recommended to me in the past; one of my colleagues has been a regular client for years (I'm not sure who her stylist is). Beware when a stylist tells you, "I've been doing this for over 30 years" -- that's the 3rd time I've heard that exact statement and the 2nd worst haircut experience I've ever had! I wasted $60 ($50 + tip) on a haircut that I honestly could've gotten at Supercuts for half the price. (And I tipped way before I realized the extent of the issues... Trust me!)Service: Hairstyling
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April 2023 by Avril Weaves
Stay away from this salon. My daughter went to get her hair done yesterday and the girl did a horrible job! Asked for a balayage and it turned out terrible. Splotchy and nothing like the photo she showed her. You could tell this girl was very inexperienced and should NOT be doing hair. Also asked for layers and the shortest layer ended up at eye level. My daughter is devastated. I tried my best to fix it this morning before school by curling it but it is just a bad cut and color all around. Seriously this girl should never be allowed to cut and color peoples hair yet. She needs way more practice before calling herself a hairdresser. Shame on you for hiring someone with no experience! Will never ever go back and will pass along this story to everyone I know. $165.00 for a ruined haircut and color. Makes me sick!
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September 2022 by Christine Smith
If I could give less than one star I would! I do not recommend them at all! Scheduled an appointment for Friday, showed up and it was canceled due to stylist calling off. Come back next day to attempt my appointment again! Got to the chair and the sylist said she couldn't do brown hair with red and blonde highlights. EVEN THOUGH WHEN I ORGINALLY BOOKED MY APPOINTMENT THEY TOLD ME THEY COULD!!! Will never return. Thanks for ruining 2 of my days!!
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May 2022 by Tamara Castleman
They always get us in same day. We do call ahead before coming to make sure they can fit us in. Happy with all services we've received thus far.
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September 2021 by Veronica Brandenburg
They did my husband's hair and trimmed his goatee for us! Thanks Tracy for it!
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May 2021 by Delmarie Figueroa
This salon has very few experienced personnel. The personnel that is good is always booked. I tried to give it a chance because I had a last minute engagement but it wasn't the best experience. Bottom line you have to find out who are the good ones (very few) and plan your appointments with plenty of time because the fill up fast. Please hire experienced personnel.
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April 2021 by stacy knepper
I got all over blonde highlights on a pretty dark base. It turned out perfectly just as I wanted! Beautiful platinum and ashy highlights and my hair is still very healthy! I also got a trim and layers, and this is the most pleased I’ve ever been in my 41 years with any hair service anywhere! Jenna was my stylist and she was so sweet and professional. She did an excellent job! I would highly recommend to everyone I know!
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February 2021 by Gretchen Campbell
Super nice staff and reasonable pricing
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November 2020 by C. Martin
Jenna is amazing!! i showed her a picture and she did exactly what i wanted, i left so happy she’s so professional and friendly she is so sweet.
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August 2020 by Shaw Shank
Great service and amazing prices
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February 2020 by Courtney Stiles
The girl that did my hair was super sweet but my hair looks terrible! I went back the next day to fix it but it still looks bad.
