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January 2024 by Karen Wetzel
had a great shopping experience at Kays in hagerstown. thank you betty and hannah for helping me get a new ring !
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December 2023 by Kellie Neal
Sherry was a great sales person she didn't push the on me I told her what my husband and I looking for and she came thur match my rings they are perfect and a fair price I recommend kays jewelry to anyone who is looking for GREAT PRODUCTS AND CUSTOMER SERVICE thank you for making my holidays special
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December 2023 by KrawChek
We stopped in at this Kay’s location to inquire about getting my wife’s engagement ring/ wedding enhancer repaired. It had been about 9 years since we bought it and unfortunately we hadn’t kept up with the regular warranty and service appointments. Betty Powell took the time to find our old sales Information and set everything up to be sent out for repair! We are excited to get my wife’s set back looking good as new thanks to the great staff at the Valley Mall’s Kay Jewelers!
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December 2023 by Jasmine Turner
Betty Ann and Sherry were a huge help! We came in with a problem that started at a different Kay’s store and they went all out to help us locate a lost ring. They were very accommodating and reassuring.
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December 2023 by Brenda Waggoner
Aly provided amazing service. We were there on Saturday of Black Friday weekend and she took so much time with us even though they were busy. Everyone was friendly and helpful. If you need some jewelry go see Aly at the Valley Mall Kay Jewelers.
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December 2023 by Dora Coldsmith
Was in to have my ring and earrings clean and inspected. And to find another ring. The person was very helpful. Had a picture of what I wanted and she show me 2 rings and I picked the one out. Thank you for your help
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October 2023 by Negar Azadi
Had a great shopping at this store! Aly is amazing! So knowledgeable and friendly. She made me feel very comfortable while I was browsing. Really happy with their customer service and my purchase!Will definitely go back to their store!
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October 2023 by Rodney Williams
The customer service Sherry and Betty gave was excellent in everyway. I would definitely recommend anyone to come to the store.
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October 2023 by Kristy Spickler
Just wanted to reach out and say a big thank you to Betty and Aly! I went in right before closing and they did not make me feel rushed one bit. I ran back and forth before making a decision between two jewelry stores. They were patient and kind. I can't thank them enough in helping me make a decision and so last minute.
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October 2023 by Morgan Burris
SHERRY and the team were so easy to communicate with and helpful! Thank you for helping me find my future dream ring ! You guys are the best ! ?
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August 2023 by Trevontay Hawkins
Betty was very helpful. I came into the store with an idea in mind. All I had to do was show her the picture and she brought out exactly what I was looking for in my price range.Thanks again Betty
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August 2023 by David O'Dell
The manager went above and beyond to give excellent service.
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August 2023 by Christine Wyand
Betty and Aly are the best at the Hagerstown valley mall location. They were both so helpful in helping me find the right wedding bands and upgrade engagement rings due to me losing a diamond and not having the lifetime warranty. Thanks ladies.. much love ❤️
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August 2023 by Kathy Godsey
The staff was very helpful and knowledgeable about what we where looking for!
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August 2023 by Christine Constable
Betty and Aly are the best at the Hagerstown valley mall location. They were both so helpful in helping me find the right wedding bands and upgrade engagement rings due to me losing a diamond and not having the lifetime warranty. Thanks ladies.. much love ❤️