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November 2023 by Fariborz Mousavi
I had an outstanding experience with Mercedes Benz of Hagerstown. My service advisor, Nicholas, was incredibly kind and professional. He explained everything to me clearly, which made the process so smooth. The technicians are highly skilled and got the job done right, all at a very reasonable price. I highly recommend their car service for their exceptional service and expertise.
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November 2023 by Earl Rager
Greeted at dr nick introduced himself he was replacing another service writer I was told .explained what they were going to do today, and offered a few services I had declined previously, WE agreed and off I went. done hrs before I told them I needed it, which was great. Washed outside, no courtesy vacuum ? said they do not do that .? you have to request it ?oh well I will request it next time. thx
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November 2023 by Richard Kofler
Have not had the best luck when it comes to dealerships but this one is great. Brought mine in for a radio update and they had a loaner waiting for me when I arrived. Whole process was quick and painless. They even beat their estimated time to complete the job. Thanks to both Nick from Service and Elizabeth at the cashiers station. Both very kind people. I’ll be back for sure!
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November 2023 by zach johnson
This dealership is exceptional. As for Alex he takes being a service advisor to another level. He ensures that your car is repaired properly and is ready to go when they call for you to come pick up your vehicle.
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November 2023 by Patty Bailey
I enjoy this Dealership , they care about their customers, that's hard to find nowadays!! Kyle is the best sales person I have ever worked with. This was my second Mercedes I have gotten from Hagerstown, M.D. If anyone is in the market for a new Benz. It is to your best interest to give Kyle a call ! I love my car ! Also the service department is the best I have ever had the pleasure dealing with!! They care about you the person , your not a ##Again my heart warm Thanks!Patty Bailey
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October 2023 by Sara Perkins
I’ve been at this location 3 times in the last year for various reason (warranty work and regular services) and I’ve had such a positive experience each time. The staff is all super friendly. I am incredibly grateful especially to the sprinter techs who worked on my dog grooming van and to Nick who took the time to sit down with me and answer all my questions. Y’all literally keep my business rolling ♥️ ? thank you
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October 2023 by kevin henson
Went to Mercedes of Hagerstown today to get bent over on my service check “A” which included oil change, oil filter, fluids topped off etc. Mercedes basically has you by the balls. They “reset” your maintenance check code” which is a complete money pit for them..$350 later. I was charged for 3 things I had questions about on my invoice. But not a single representative at Mercedes explained anything to me. I then got in my car and found a random battery in my cup holder.. oh that I was also charged for.$350 for an oil change and washer fluid is one heck of a deal if you ask me….On top of that, not having any of the charges or what was actually looked at or done on my car really puts the icing on the cake for me. Thanks again but I’m pretty sure jiffy lube could have done everything for $69.99. If you work for Mercedes and see this. You’re robbing people. The cookie was good though .
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October 2023 by Katie Trego
Alex and the team were wonderful! It was my first time at their dealership, and they made me feel welcome. Definitely a great atmosphere and positive attitudes! Great mindsets and knowledge.
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August 2023 by Miles Jones
Kyle is The Bestest. This was a Pleasure Experience and I was Treated with Respect. Kyle Professional Courteous Respectful Due Diligence and Made Sure that I was Not Just Satisfied. He went Above and Beyond my previous experience of dealing with other car dealership. Even though it was/is the End of the month, I was not Pressured to purchase a car. First and foremost It was about Me ,My Needs, to ensure that I was going to get what I wanted. I returned from another test drive and Kyle presented me with the Price List for the 3 vehicles. I was blown away by the prices, not what I was expecting. The vehicle that I Truly Wanted was the Mercedes-Benz S580, with what I had to Work with the S 500 was the vech I was going to be able to get. Kyle kept his Word and Did Everything he said regarding the Discounts. The Bottom Line, Out the Door Price, I was able to get My Dream Car , the Mercedes-Benz S 580..I was Overwhelmed with What Kyle did to More than Any of my Expectations. Outstanding Customer Service, Courteous, Treated me with Respect, Professional Due Diligence. And on Top of All of This, I received a Unique Gift that I was not Expecting This Unique of Chocolate. I am Now Truly ELLTD =ENJOYING LIFE LIVING THE DREAM. Kyle I truly appreciate you for Making A Dream Come True. You are absolutely awesome amazing, I have great respect and appreciation for you.Thank you so very muchMiles R Jones
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August 2023 by Chandrika Karunaratne
Alex was just amazing, he took great care of my S 550 . Hagerstown Mercedes service was the best by far. They were professional, friendly & very helpful. Thank you for all your hard work!!!
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August 2023 by Katrin Christianson
Always super friendly and professional. They get the job done, get a loaner if you need one and communicate very well. Booking online appointments is easy with options to include your own notes and requests.
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July 2023 by Lew
Service was great at Mercedes of Hagetstown! Great customer service, my vehicle runs great and the complimentary car wash has my vehicle looking good! Nick, Alex and Elizabeth were nice and very professional!
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July 2023 by Andrea
Thank you to MB of Hagerstown. The staff provided top notch service to our Mercedes. My Father had always put his confidence in the staff which began with Marty when he originally owned the vehicle. When I contacted Marty he started the process to schedule along with Alex and the team who worked together to complete everything in a timely manner! They are wonderful! The kindness and professionalism is evident. Much appreciation! Many thanks from our family! The Petrucci's ?
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July 2023 by Chris Tischer
Every courtesy was given to us promptly and pleasantly. The car was ready when they said it would be and Alex did a great job !
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July 2023 by Nandi Awad
Kyle was lovely to work with. He understood that I have a lot on my plate and needed this deal to be completed swiftly! He communicated effectively with me and made sure to check in with me regarding my experience and follow up questions. The whole experience was not stressful at all. I love my car and appreciate the work they put in to make this a seamless transaction!