-
April 2024 by Tammy S.
This Valley Mall branch consistently has the best managers & customer service being a long time account holder. On Saturday, needing to come into a lobby for service, we found out that appointments are required for Saturdays. We were at PA Ave branch because it was closest location at that time. This manager provided a polar opposite experience from the Valley Mall branch. And watched me struggle with my dad for 5 minutes & showed 0 empathy about his wasted trip & difficulties in & out of the car. This was at 10:30am. She had 2 employees present, no customers & 1 appointment there & rudely turned us away. It's not always what you say, & I did understand, it's HOW you say it. We went to the Valley Mall branch just to try our luck. My 94yo father is in a wheelchair & difficult to get in & out of the vehicle. I walked in & told MS. KELLY STINE, who was alone & it was now 11:45am, I didn't have an apt but my 94yo father was in the car & could she help us. She advised typically an apt is required but she would be happy to help us. When I came back to the bank she personally opened the door for us & ushered us back to her office immediately. She worked quickly, efficiently & most importantly with empathy for my father's condition & age - she was attentive, friendly & patient with him. Upon thanking her, she modestly said that M&T's goal is to provide the best customer care & satisfaction. Ms. STINE exemplifies the kind of gracious representation a bank - who handles people's personal finances - should provide to the public. THANK YOU MS. STINE for your kind & efficient assistance & resolution.
-
August 2022 by Joni Schlottberck
Manager Kelly Stine at Valley Mall's M&T Bank in Hagerstown MD is an exceptional manager of her branch. She is a professional business leader. I have dealt with Kelly over the many years I have been a customer. Kelly and her team has never left me down with M&T Bank. Do yourself a favor if you are deciding on what Bank to go with make that choice M&T Bank. Thank you,Kelly Stine.
-
April 2022 by Gilbert La Bestia Morales
(Translated by Google) You need NO RACIST employees that say Hi to customers and not staring at them like they were from another planet… My Latin people, do not do business with this bank, they smile hypocritically at you but in reality they do not like Latinos, much less than Spanish is spoken and I say this from my own experience. Go to another bank even if it is a little far away but be real and not hypocritical. This bank in Valley Mall doesn't like Latinos and it bothers them to hear Spanish, which is our language. It is not our fault that they barely know a single language that is not even theirs.(Original)You need NO RACIST employees that say Hi to customers and not staring at them like they were from other planet….. Mi gente latina, no hagan negocios con este banco que les sonrien hipocritamente pero en realidad no les gustan los latinos y mucho menos que se hable español y lo digo por experiencia propia. Vayan a otro banco aunque les quede un poco retirado pero que sean reales y no hipocritas. Este banco en Valley Mall no les gusta los latinos y les molesta escuchar el español que es nuestro lenguaje. No tenemos culpa que ellos sepan escasamente un solo idioma que ni siquiera es de ellos.
-
April 2022 by Gilbert Morales - VisionMusik
You need NO RACIST employees that say Hi to customers and not staring at them like they were from other planet….. Mi gente latina, no hagan negocios con este banco que les sonrien hipocritamente pero en realidad no les gustan los latinos y mucho menos que se hable español y lo digo por experiencia propia. Vayan a otro banco aunque les quede un poco retirado pero que sean reales y no hipocritas. Este banco en Valley Mall no les gusta los latinos y les molesta escuchar el español que es nuestro lenguaje. No tenemos culpa que ellos sepan escasamente un solo idioma que ni siquiera es de ellos.
-
February 2022 by Leah Kelso
Nvm lol
-
July 2021 by Arlen
So many mistakes: Incorrect names in our accounts, incorrect SSN in our accounts, agent barely spoke to us kind of a robot. When we were going to sign, I noticed the mistakes, he said he will fix it and it was not true. My car loan was declined and had to pay late fee because they said that account does not belong to me, which is true: He input our names and last names as he wanted...Incorrectly! On top of that, my boss received a message asking for deposit my next payment in to a new bank account... luckily she asked me and of course, it was not me. All this since I went to this branch, and opened an account. The agent didn't want to deal with Hispanic people and he did whatever he wanted, and I do speak English, I can't imagine the service for people struggling with the language. Now who is going to reimburse me the late fees on my car? Of course, ME!
-
September 2017 by Sabine Nauman
I BEEN WITH M& T Bank for years ..I really appreciate the personal touch at the valley mall branch ..Kelly Stine is simply the Best ,she always takes good care of me .as a new small business owner, she always goes the extra mile ...thank you Kelly..