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March 2024 by Cheyenne Nicole
Shari was so nice and helped a bunch when choosing frames and placing my order.
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March 2024 by sherone joness
I had a great experience !Shari help me she was very patience and helpful and she taught me a lot about the different options I have to make my frames exactly how I need them to be she’s very knowledgeable ! I had a great experience !
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March 2024 by Cello Dove
My daughter has been waiting for an appointment for 1 month. This would have been her first time getting checked for glasses which she needs. Her appointment was for 2/28/24 at 3:30. I called them confirming the appoint today, just to make sure everything is accurate. They told my that the system pushed her appointment out. Even thou I got a confirmation that the appointment went through. The lady says sometimes the confirmation doesn’t show up in the system. So my daughter has to wait another 2 weeks because of a system THATS MESSED UP ON YOUR END. Then proceeds to say we left to voice mails stating she had an appointment coming up. I know she has an appointment that’s why I made one and blocked it on my calendar. I’ve been here multiple times for my own appointments, but this is Bad business
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March 2024 by Norma Pin
I do not recommend this site. Don't waste your money and time.
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March 2024 by Terry Hartle
Very helpful friendly people. My first time experiencing having to get glasses every body was knowledgeable and lead me through the journey
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March 2024 by heather kuhnke
Shari was wonderful. Really went above and beyond to help me with a prescription and pair of glasses.
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March 2024 by Pete Cartwright
Had my very first eye appointment of my life today (at age 50). I didn't expect much, because it was in a mall, and I find most customer service these days pretty bad.I was VERY pleasantly surprised!!!Upon entering, I was greeted with a smile and a hello by the 2 ladies at the front desk. I was then immediately taken back for the initial part of my exam. The lady that did that was very friendly, and professional.Once finished, she took me back to the waiting room, and within a few minutes, the doctor came and got me.Dr. Frishman was just great to deal with. He explained everything to me, and answered all of my questions. I never felt like I was being rushed.After the exam, he handed me off to Mandi, who explained my options for lenses, and walked me around showing the frames.She was also very friendly, smiling as she assisted me throughout the entire process.I had a great experience.
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February 2024 by Emma Lewis
Watch scheduling appts and not physically confirming the appt over the phone. I confirmed by both text message link and email form and go to show up to my kids appts to be told my appt slots were given away because I didn’t call to confirm.
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January 2024 by Christelle Feniza
Everyone was so friendly at MyEyeDr. on Valley Mall Rd, Hagerstown, MD, and Shari has been awesome. She patiently guided me throughout the whole process of getting my glasses—from helping me choose the perfect frame to addressing all my questions about lens options and upgrades. Her exceptional assistance made the entire process a positive and enjoyable experience!
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December 2023 by Beth Keller
Shari and Ranae were very knowledgeable about the style frames my son needed for his particular lenses. They were so kind and patient, and helped him pick the perfect pair. Great customer service!!
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November 2023 by Cody Burch
Great experience at meEyeDr. In valley mall at Hagerstown doctor was really good explained a lot and Melissa was very helpful on info with contacts and on how to put them in and take them out! And nice
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October 2023 by Wesley Groetsema
Everyone was very knowledgeable and fast. Melissa did a fantastic job helping me understand my bill and choosing the right glasses.
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October 2023 by Brenda Lappe
Very upset and very aggravated. I would give a zero*if I could. I had to order new lenses for my glasses, the first ones became very scratched with no real understanding. So I ordered new lenses. I came in to pick them up today. The one lens was halfway out of the frame.. First Lady tried to tell me it was because of my prescription. I said no the last Lens did not look like that. Then, after waiting 10 minutes for her to look up my prescription.. wasting my time. Then she tells me oh it was a different lab. OK well that’s not what I paid for. So I explained I’m not paying for that. I was refunded my money. Never even offered to put the old Lens in the frame. so I could at least see! My suggestion would be don’t go to this location!!!!!
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October 2023 by Carolina Paraiso
The doctor is good and listens to my concerns.Shari was patient, calm, and attentive to our requests. She gave time for us to choose the glasses we liked. I changed the pair of glasses I wanted last minute, yet she was still patient and accommodating.With regards to the glasses it seems the selections stays the same. Hopefully there will be better selections next time.
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September 2023 by sara mclaughlin
Been coming to this place for years and my husband is a customer,too. We stopped by today with my Mom to see if the temple (the arm)of my glasses could be repaired ,it broke last night and the woman that took care of us said it wasn't possible I needed to buy a new frame which I decided not to do yet, I had these glasses for year and a half and the temple broke, but it can visible get repaired by changing the temples because the screw area is intact ,so obviously she wanted to make a sale but unfortunately I can't do it right now ,a replacement of the arm of the glasses would've been more affordable. Anyway I decided to have them glued together,this lady didn't seem too happy about it. So then my Mom needed to get her glasses straightened up and this woman told us we were holding up the line...like really? Very rude.Wouldn't treat me like that if I were buying a new frame, I am considering leaving this office and probably just going to Walmart for a new pair. Awful service! ??