-
October 2023 by Stephanie Forde
I really don't like to leave the bad review on a business but I have to make it exception today. I've been using Palm Beach tan as my go-to place for a great tan for years. Well that is until I visited the Palm Beach tanning salon in Hagerstown Maryland for a spray tan. I purchased one for both myself and my niece on a Friday morning and by Friday evening when we were supposed to go to our event our tans looked spotty and horrible. I could have stayed home and sprayed myself and done a better job than their machine did. Which was hard to understand because I've never had this issue before with any other Palm Beach Tan. It wasn't just my tan or else I probably would have just let it go but it was my nieces as well.She looked the same way as I did, which was ridiculous. We were both extremely unsatisfied. I called the salon to express this in a very nice and calm and mannerly way and all the lady would say is she'd have to call someone and get back with me. I have called up there three times and every time I get nothing. They claim they call someone to reimburse me my money but it has yet to happen. I'm over now I guess but I'll never go back there and I highly advise anybody who wants to spray tan to not go to Palm Beach tan in Hagerstown Maryland because not only do their tans look horrible but also the customer service is the worst ever. TOTAL WASTE OF MONEY*******Update***********A day or so after I posted this review someone from Palm Beach Tan actually did reach out to me by email stating that they wanted me to explain why I was so disappointed and dissatisfied. I responded back and I have yet to receive a response. I'm not surprised. For some people or businesses, it's difficult for them to take ownership for the times when their business isn't good.My rant is over. I'm spreading the word to my family and friends to just not do business there anymore.
-
September 2023 by Dolores Agrinzonis
I've never really had a problem until now. Have a basic monthly membership which I really need to cancel now..and went there yesterday for tanning to find out they closed at 12 and would be closed again today due to being short staffed?? Who does that??!! Needless to say with my work schedule weekends are the best time for me and imagine my disappointment that the time i do have off now I cant make use of my membership!! So unprofessional seriously!! Needless to say UV tanning will be getting my business today and I will be canceling my membership here!!
-
May 2023 by Becky Balon
After paying for a month of tanning for my sister for her birthday, I went with her to redeem it on May 13, 2023, in Hagerstown, MD, at approximately 5:30. When presented with the gift card the girl at the desk had no knowledge of what she was doing. She had no idea what to do and kept saying she couldn’t help us. With receipt in hand she said there was nothing on the card!!!! Really! You have a receipt that says it was paid for. We asked her to call someone and she said she couldn’t, we would have to come back. Who leaves their business in the hands of an employee like that!!
-
January 2023 by Amy
Good beds, good prices.
-
September 2022 by Teresa Hoffman
Very clean beds, nice staff, but a bit expensive.
-
August 2022 by Shannon Michelle Miller
My stomach and chest and back are way lighter than my legs-my legs and arms are streaky.
-
May 2022 by Brandy VanGosen
After paying $324.00 was handed a written receipt. When I come in for my first tan I am given only 6 min put in room 3 with a bed ( looks ) like it was dirty but it was between so the bed is old probably person own bed.. I will be making sure I am put in one of the new beds they have pictures of online.. at that price I shouldn't have to ask for a new bed
-
November 2021 by Rachel Henry
Got two months of unlimited tanning, loved it! Very clean place/beds, friendly staff. Although —- it seemed like I was always the only one there (where are all their customers?), at least I never had to wait for a bed! They even upgraded my level a few times for free. I would use them again next winter!
-
October 2021 by Bee Smiling
Super friendly staff & always a great experience. Cost is a bit higher, but I feel it's honestly worth it. All their beds (& spray tan booth) are top of the line. I've been to a good many places & nothing compares to Palm Beach Tan. *EDIT* Unfortunately, I had to remove a star since the new girl, Katie, has been extremely rude to me each time I've gone (she has also been rude to several ppl I know). However, ALL the rest of the staff are WONDERFUL (including the manager Carley)!Service: Tanning
-
July 2021 by Krista Shoemaker
My husband and I got a membership for palm beach tan back in june. We love PBT because it's so clean, has amazing beds, and the staff is so so welcoming and very nice!!
-
November 2020 by Keisha Dixon
Staff is very professional! The beds are always clean when I use them. I’ve been tanning at PBT for years in Frederick and I am so happy they finally opened in Hagerstown!
-
November 2020 by Jude Wetzel
Beware prices are not listed other then the sales if you pick the best bed it 45$ but you can get A subscription for $89 . My wife chose to only go one time and they didn’t let her know the total cost if she would’ve known it was $45 she would’ve went ahead and got the scription .
-
November 2020 by Eric Sherman
This place is the most unprofessional tanning salon I have ever been too. The district manager is rude and nasty, I heard her laugh at a customer for wanting to cancel her membership and threatened to call the police for people talking about cancelling theres. When Sarah owned the place it was a pleasure to go to and now its garbage and the district manager needs to be fired
-
October 2020 by Kathy&Storm Bishop
I went to Palm Beach Tan this morning, my friend set me up for a month of unlimited spray tans. PBT was open on time, I was greeted by a very friendly and helpful staff member. Mackenzie explained everything to me, she answered all my questions. She made sure that I understood the requirements of my tanning package. She helped me pick the right enhancer and tone for my perfect tan!Thank you, Mackenzie! You are fantastic!
-
October 2020 by Ginger Yommer
Very overpriced, went in for pricing $45 for 1 session in there diamond tanning bed. Was also told that the $14.99 promotion was a base building bed not for tanning results. Wish i would have known all this before wasting my time. The young girl was very short with me while i asked questions like i was a bother to her I will never go back! Not impressed.