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December 2023 by Charles Richard.
Only one person apoeared6 to be working. She was very helpful
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December 2023 by Don Horan
The new store in Hagerstown has really limited selection. Much less than the old store across the plaza.But the reason for the one star is the service I received yesterday. One employee was acting as cashier and balloon person. This person had a complicated balloon order she was filling which included building a castle. So I went to the two guys that were down stocking piñatas and asked if they could help the several people waiting to check out. I was flatly informed that the woman up front was the only one who could ring people out.I'm sorry but I am sick of the short handed excuse or really any excuse for this. It's this kind of attitude that is killing retail. If your first mission isn't to help customers than you should not be in retail. This is probably my last visit to this location maybe even company. I can get any item in the store from Amazon and I can get balloons from the grocery store.Keep servicing yourself out of business #bedbathandbeyond #radioshack #toysrus #pier1 #sears
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November 2023 by josh bussard
Use to be the go-to place for party supplies and costumes alike. After the renovation, I feel like the selection has gone down for kids, and the space is not very inviting. Most costumes or decorations are double the price they would be else where.
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October 2023 by Mad Mike
Decent party city. Well stockedStore was clean
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October 2023 by jarin clem
Last minute costume shopping before the kids went to a birthday party today.had what I needed for 2 of the 3 decent prices and a nice selection.
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October 2023 by Alex gomez
Should update their store hours for Saturday. Says 10 on Google and their website. They were locking up at 9:27
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September 2023 by la griffith
Nice helpful gals made my impromptu birthday surprise a hit
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July 2023 by Julia Lacovitch
Had the worst experience ever with the manager of the Hagerstown store- Ian was his name. Please do not shop here if you want to be treated like a human let alone a customer spending a LOT of money! Got to witness him treat a sweet older couple rude as well. And I used this store all the time! Will definitely be shopping elsewhere.
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June 2023 by Cheryl F.
I bought birthday balloons and had them filled with helium. They lasted 6 weeks. Very Happy.
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May 2023 by Devin Howard
Absolutely stellar staff great service. They don't have very much of a selection anymore nowadays.
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April 2023 by gregory chambers
Since when are we required to give our email address and phone number when we buy a balloon to have it filled with helium? It’s nowhere on the website anywhere. If I get one phone call or email I’m going to corporate.
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January 2023 by Marcus McFarlane
Only 3 staff members but they where very attentive polite and kind . Great customer service !
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September 2022 by Sarah Bohrer
For balloon buying purposes alone, I give these guys 5 stars. I bought these balloons on 7/23/22 and it is now 9/5/22.
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March 2022 by Sairy Raimundo
lousy service they take a lot of time to get paid and being personal the truth is disappointing I always come to buy everything there but now that I went to buy what a bad service from the ladies who were there we go and we go and nothing they attended the truth ??
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March 2022 by Paula Haney
The store was messy. I ordered balloons and they blew them up too big. They kept popping. I tried to tell them but the 2 girls said kind of rudely you have to do that to the pearlized balloons or they wont float.