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December 2023 by Richard N.
Literally told the lady a week before to be careful on the phone. Told her when I got there TO BE CAREFUL cause the person before did the same thing. But NOPE of course this is the 2nd time this happened and I feel so bad for my baby always some BS!!!! Don't recommend this place they just want there money smfh!
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November 2023 by Jeff W.
Filthy. Disgusting. Disorganized. Total lack of caring. Embarrassing! My guess? Understaffed. Underpaid. Under appreciated. Stressed employees.
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September 2023 by Kiley C.
employees are absolutely clueless, store is ALWAYS out of crickets and literally everything. says they have things in stock online but then you get to the store n they barley even look and then say they don't have it. they didn't even know where to look for the cat dewormer i needed. just literal idiots working here. two employees sat there and had a full blown PERSONAL conversation while i was standing there waiting for someone to help.
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September 2023 by Jamie M.
We went in search of a saltwater tank and various equipment for such. Mike was amazingly helpful and super friendly. All of the staff was. The store itself was a little messy with stock carts out of place, but that's the only negative thing I can say. The shelves were neat, and stock was plentiful. I used to be a PetSmart consumer, but I'll definitely be a return shopper. The service was top notch!
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June 2023 by Diamond C.
Before I would probably let something like this go, but I CANNOT! Previously i had taken my dog to the PETCO in Hagerstown, MD for a groom. Due to my dog's anxiety & aggression towards being shaved he was not able to get groomed. After being called to pick him up, I was then given false information from the stylist stating that if I could get him a prescription to calm him down, beings though he's hormonal, I could bring him back. She also stated when we were leaving that they would work with him after I apologized for his behavior that day... her words were "aww we'll work with him" . We did have a conversation about possibly taking him to his vet to be groomed as an option, but never that we could not bring him back if he was under any medication, SHE SUGGESTED THE MEDICATION & TO BRING HIM BACK WHEN we HAD DONE SO. My boyfriend is my whiteness as he was there when she gave us this information. I went through lengths to give my dog a prescription just to have her say that he's sedated and they could not take him. For future references PETCO please have your employees tell all pet owners that the company will not groom their animals if they are aggressive towards grooming. Please advise them to not educate where there is no knowledge. This could have been alleviated if we were told that they could not take him because of aggression, but we were not. we were told to medicate my dog, which the employee now denies. I do understand what the policy is NOW, but we were never mad aware of this policy then.
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April 2023 by Holly M.
I have the sweetest bulk dog/beagle mix and just needed a nail clip.Because she is lazy she kept laying down and the lady was yelling at her and fighting her to stand up.Super mean and just awful.I wish I could take my tip back from "paying at the register"...awful lady and experience
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March 2023 by Rihnipoo M.
Very messy!!! Slow checkout!! Scanners everywhere could have left with 2 ipads if I really felt like it. Better off going to target
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October 2022 by Christina Rinaldi McClelland
Got there only to be told my pet cannot be vaccinated by them because he’s had a previous reaction to the Lyme’s vaccine. I just wanted his distemper and bordatella vaccines. What a waste of my time and unnecessary stress on my pet for nothing.
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January 2022 by Lisa M.
They're very friendly and usually have what you want. This is where I get parrot food and toys, sometimes cat things. Go there and be happy.
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July 2021 by Frank H.
I don't go to the Hagerstown location often but the few times I do the staff is usually nice. Although I feel like they try not to help you/serve you. Granted I usually go on week days in the evenings so they are more than likely just ready to go home. Still prefer Petco over Petsmart.
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January 2021 by Evelyn D.
My husband and I frequent this Petco because it's local. We loved Noah and Justin before they left. They're starting to get a better aquarium equipment selection in which is cool. Still don't pricematch though.
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December 2020 by Kenny Lee
A great place to shop for your pets
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May 2020 by Suzanne Elms Riffe
1- they can't keep good groomers 2- the one there today, 5/27 is a very rude person 3- said my dog needed rabies shot and he's good until April 2022. they've lost ALL my business thanks to her attitude
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March 2020 by Ryan Hazen
I needed to get crickets for my dragon, but it looks like they are closing early in response to the Coronavirus... which is okay cuz pandemics are bad. Their crickets are normally good, though. Or I think they are good. I personally have never had any and my dragon isn't much of a talker. So, my opinion is more wishful speculation than objective analysis.
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November 2019 by Cherie K. Ganoe
You're gold if you're not old. If you're older they'll cut your hours to push you out. If you report younger employees making remarks about your age, they do nothing. Horrible place.