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February 2024 by Laura Reese
Great cate and staff is grest.
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February 2024 by Christina Lee
Clean, friendly and stay of the art care. Prices are great as well.
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February 2024 by Tammy Hooper
Love this PetSmart!
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February 2024 by A R
The store was very organized and clean. The pick up experienced was awful. I am not going to list my assumptions just facts .. I went over to the only cashier and said I am here for a pick up. The cashier asked for my name and I gave it to her Ann .... . She asked again ....I said Ann with no e. She made an annoyed look and walked away. As she was walking away she said someone will be by to help you. When I gave her my name several times I was not rude at all. I was in a great mood because I was at one of my favorite places. I went to go look at the cute birds and other pets while I was waiting. I saw the cashier give service to 3 other customers. I was waiting for at least 10 minutes. I went to the cashier again and ask for my order....I was on my lunch break. She said we are busy... .There were 2 customers in the store looking around at this time. I heard the cashier on her walkie talkie give someone my name to get my order. I asked for a manager and the customer she was servicing rolled her eyes at me. I said dont roll your eyes at me. The Cashier said WHAT ...I said I was not talking to you ...at this time my order was finally ready. The lady that was getting fish got my pick up order for me not the cashier. I visit Petco in Chambersburg a lot ..I brought 2 29 gallon fish tanks and I am ready to fill them. I have several other fish tanks. The Petco in Chambersburg has been extremely busy several times I have been there.I asked for my pick up order and it was always right beside the register.
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January 2024 by Spiral Tote
Select selection on name brand pet food. Customer service is prompt and polite. There is a groom and Banfield pet doctors here.
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December 2023 by Dale Hetrick
Have dogs food great price and u don't have to have a subscription for the price..
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December 2023 by ale vega
Is very clean prices are better than I expected they are not as high as I thought it would be.
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December 2023 by Brandy Watkins
I absolutely love all PetSmart's. Every time I see one I have to visit. This one had a sale on betta fish. The next attraction was the cats that were there up for Adoption. They all were so beautiful..I want one but I cannot have pets where I live. Overall if your animal needs it PetSmart probably has it
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November 2023 by Tiffany Jacobs
The friendliness of the staff at the garland groh blvd, Hagerstown location was great, but they said the furmenter shampoo / oil treatment & brush package would reduce shedding by up to 90%. That was a lie! I'd a been satisfied witha little just less shedding at all but there was no changes. They charged $74 for a bath, the furmenter treatment, brush plus nails & clean ears with no results other than shorter nails! Plus it took them 3 hours!!! I'll never go back to their grooming for service again.
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October 2023 by Michelle Day
Did not go shopping in the store but we did go to the vet . It was very nice . The employees where very nice and very helpful. I love the vet there
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October 2023 by Linda Shoemaker
Store was stocked with most items my cat prefer. Checkout was quick. I like the store.
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October 2023 by Daniel Russell
The animal health services that this store provides is top-notch. Banfield has always taken great care of my pets and I recommend them to the highest!
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September 2023 by Chris
Some things are good about this location but I'd say the worst of it all is live food specially crickets and cockroaches a lot of the times you get a bunch of dead ones the ones in the picture have only been in the bag for about 20 minutes I even requested a piece of cardboard be put in there so they wouldn't trample each other and my request still got denied
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August 2023 by charity mellott
I wish I would of taken pictures I never really go to petsmart as growing up my parents always told me Petco was better and took care of their animals better and had a better chance with fish first time going in to petsmart and my parents were right went in to get comet goldfish and in the large fish tank there was a few dead and few struggling on bottom and in the small fish tank I was watching some struggle to swim and fall to bottom there was probably over a hundred laying on bottom that gave up on swimming there was too many in one small tank when I got assisted with fish I mentioned it to the employee and all she said was our shipments are messed up or something along that line and while handling the fish she wasn’t really gentle and it wasn’t just the goldfish that had too many fish in a tank there was two other tanks
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August 2023 by J S
I usually don’t like the petsmarts I go to and I also refuse to go to any petcos as all the petcos I’ve gone to treat their animals horribly. And I’ll admit, petsmart animal care is sometimes questionable. But this place is very well stocked and has supplies that do support good animal care unlike some that only sell supplies that are horrible for your pet. Some of those supplies are here too but you can still overlook them and get the actual good ones. But this petsmart is also very friendly, you’re always greeted when you enter by an employee and check out is fast and easy. They always make conversation with you while checking out and genuinely seem to care.I recently adopted a cat from there as well and the process was very easy and I now have a cat that I already love with my whole heart. She’s still skittish and timid but she’s a sweetheart deep down. I did adopt her and she had a eye wound but the adoption place that works with petsmart that let me get her were kind and gave me some antibiotics for it and she’s doing a lot better now.