Pilot Travel Center in Hagerstown, MD is a solid, standard travel plaza offering friendly service and everything needed on the road. The building is OK with a relatively large lot, though the area is very busy and parking spots are often unavailable, described as a lottery game. The center provides fuel, including gas, diesel, and DEF, with high-speed pumps and EV charging stations. Amenities include Wi-Fi, overnight parking, showers, and a variety of fresh food, snacks, drinks, and coffee. Inside, there is a Subway and Cinnabon, and the store is typically well-stocked. A significant point of feedback concerns parking management. The location enforces reserved truck parking, actively ensuring spots are available for reservations. However, the disabled truck parking spot is not enforced, allowing anyone to park there, and there is no ADA-accessible ramp from the truck lot to the store, creating access issues. The entrance can be weird with parked trucks everywhere. For guaranteed parking, some suggest using a nearby Exxon after fueling at Pilot. The Pilot app offers exclusive deals and features like mobile fueling and reservations.
Great quality gas. Especially with the way prices are, your definitely getting your money's worth out of this travel stop
June 2026
I had to take a 34 hour restart here, and I can say that the people are very kind however the entire time I was here at the bathrooms were trashed. Please see photos, and yes that's a pair of a man's underwear on the child seat in the stall.
April 2026
Pilots are always our first choice of pit-stop for long drives. Restrooms are always well-maintained and I’ve never had a problem with items not being stocked.
