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December 2023 by Sailor B
The BEST! If you’re not knowledgeable about cars and are tired of getting taken advantage of, come to POPE! I had a nail in my tire and the place I originally took it to said it was impossible to patch and I had to get 4 NEW TIRES! I took it into pope to get the 4 new tires because the last place didn’t feel right and they called me and said “Um, can you help me to understand why you need 4 new tires? I mean if you really want to spend the money that’s up to you but this is just a simple patch job and would cost less than $40”. I will NEVER GO ANYWHERE ELSE!
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December 2023 by Stephanie Evans
Traveling for Thanksgiving when the tire sensor light came on. The staff at Pope Tire ran a quick diagnostic and got us back on the roadwithin 35 minutes. I highly recommend!
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November 2023 by danielle Vinson
Do not take your car here!!! They told us what was wrong with our car, quoted a price and said it would take 3 days. After several excuses, a week later they called and said they were wrong and it needed way more work. We told them nevermind, give the car back. They then charged us $450 anyway, when they were the ones who gave us the wrong quote. They did not fix anything.
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November 2023 by Donald S.
I bought a new engine in 2020. I've had a lot of issues with it since that time. I was able to find out where Dwayne purchased the engine and determined the engine was actually remanufactured. He told me he doesn't remember back that far but assumed he told me it was remanufactured. The receipt I have says "new" engine. When I took it back he says that I should be lucky they didn't charge me for taking apart the engine. Stay away from this business if you can.
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October 2023 by Laura France
Had an amazing experience with this service center! Their customer service is top notch, service was provided quick, professionally, and inexpensively. Has to have been the best experience I've ever had getting a repair done. Highly recommend and will definitely be back next time service is needed.
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October 2023 by Dominique B.
I have to add a few years ago my sister got her car worked on for her heating system and I just remember her telling me my car is still in there and she would call and be disrespected for asking whether car would be ready. Finally her car was ready for pickup but the price over the phone was ridiculous remind you my sister brought the car in twice for same issue the question was why wasn't it detected the first time we ended up at attorneys General who said the issue could've happened after she drove off with her car after first repair. Going back I went along with her to pick up the car we walked inside a few customers waiting for their car to worked on and the mva women the African american ladies was there too talking to a mechanic. The cashier Kristy gave my sister the old part and said no one is out to get you, called us bitches and threw the reciept at my sister and said get the fuck out my shop, yelled outside the door her car was a piece of shit. I have alot to loose but my God I wanted to drag her through that Mf sweat shop. Karma is coming and when it does just remember all the dishonest work you do at Pope I highly disrecommend this place they should be shut down, goes to show you how pride and thinking you have power will take you.
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September 2023 by Fix N Go
Super friendly staff, didn’t even charge me anything for check and diagnostics on the tire.
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August 2023 by Cynthia Gianturco
Absolutely disgusting business practices. I'll capitalize the important words: DO NOT GO HERE. Vehicles get VANDALIZED and they take NO RESPONSIBILITY for it at all.Our vehicle was supposed to be done in 2 days. They had it for 6. We called every morning including the day our catalytic converter was supposedly STOLEN - we don't know because the STORY KEEPS CHANGING. There's no way they didn't know the second they moved it into the garage.. They even filed a police report and then DIDN'T INFORM US WHEN WE CALLED. They waited until after they did the work (AC compressor) we brought it in for and then tried to CHARGE US FULL PRICE for parts and labor TO REPLACE THE CAT TOO - their reason being a A SMALL SIGN that was apparently posted on their door that frees them of ANY RESPONSIBILITY whatsoever of anything that HAPPENS TO YOUR PROPERTY WHILE IN THEIR POSSESSION - they conveniently don't point it out or have to sign anything saying you agree to these terms.We asked the guys in the garage to show us where it was cut out and they literally LAUGHED AT US and said we could have it straight piped since THERE WAS ENOUGH PIPE LEFT on either end to do so. We left to talk to the police to try to get a hold of what happened since at this point we had gotten so many different versions of what happened (it was stolen Saturday, it was stolen Sunday, they had security footage, they didn't have security footage, multiple vehicles were hit, ours was the only one, they found out yesterday, they found out this morning, etc). All we found out is that when Pope Tire told us this only happened once 3 years ago, that was a lie.. THE POLICE SAID VEHICLES ARE VANDALIZED AT POPE TIRE REGULARLY - THATS WHY THEY HAVE THAT SIGN NOW AND DONT POINT IT OUT TO PROSPECTIVE CUSTOMERS.. and by the time we got back to Pope Tire, they had CLOSED EARLY.When I came the next morning to pay them for the work they (supposedly) did with no argument about it on my end, they REFUSED to take my credit card or to GIVE MY KEYS BACK TO MY VEHICLE. We had to CALL THE POLICE AGAIN and suddenly their card reader was magically working. The woman ACCUSED US of being shady with the reasoning that we left our vehicle parked in their back lot for a week - WHERE THEY TOLD US TO PARK IT and then LITERALLY THREW MY KEYS AT ME and we left. When we got it home, we saw that THE REST OF THE PIPES WERE COMPLETELY CUT OFF by the time they ALLOWED us to take our vehicle back making it near impossible to get it fixed.AN ABSOLUTE SCAM. DO NOT GO HERE.
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August 2023 by Brian Berrian
Christy and team are always very sweet and connect with the customers. They are usually, if not always the best price in town as well. If you need tires give them a shot first. You won't be sorry. Love this business.
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June 2023 by Tasha Wright
What an absolutely amazing place with amazing and caring people. The 2 ladies up front are so wonderful ❤️ I can't praise this place enough. Great work and my car drives so much better but the customer care I was shown is really what mattered to me. Thanks ladies?
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June 2023 by Hailey G.
This place took my car in because of a flat tire when they were getting ready to close on a Sunday. They were such a help. Cost was minimal. Love and recommend these people.
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April 2023 by Dana “mysticalmysfit” Walker
Have gone here a couple of times and have had great n speedy service, .... but man Hagerstown must have lots of nails on its roads! ... :( , So if ya need a quick plug this is the place to go!!!
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April 2023 by Brandon Knill
Never again. I brought my car in for a simple alignment and tire balancing. Once they finished, I was told " the vibration is completely gone and it drives straight as an arrow." The moment I drove it off the lot it pulled hard to the right as it did prior to service and the vibration was still more than evident. I brought it back in today and when I informed the desk clerk that I wanted to ride with the mechanic on the test drive, she got silent and disappeared. Completely unprofessional and honestly, it's not a totally left field request. Second shop in Hagerstown I've been to that "fixed" the issue only to still have my vehicle performing the same as it was prior to service. I'll never go to Pope again. Nor would I ever recommend them to anyone.
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April 2023 by Devin Howard
Fast Friendly service thats done right! Speed and Price is what I look for so I come to Pope Tire for all my Auto needs! EVAP Purge Valve & Elite Brakes & Rotors. They were done and calling me in 2hrs! Thanks Y'all @ Pope Tire Warehouse Dual Highway! See ya again soon!
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April 2023 by Kara Lewis Kemperman
10/10 would recommend! While traveling through our tires were out of balance and they fit us in and had us on our way in 30 min. Kind, accommodating and dog friendly
