July 2016 by Emily S.
Summary: Horrible customer service, seemed very shady and questionable the way they do business. We went here simply to get a headlight changed. I was told on the phone the price would be appx. $15-$20 unless there was an issue getting to it. When we walked it, John, the owner apparently, was extremely rude. We tried to confirm the price (never disputing it) and he responded "NO, what I SAID was that it was $15-$20 unless it was hard to get into". Not only is that vague, but very rude. So then the mechanic takes a look at the car, and while he is working on it, John comes back in and tells us that the headlight is not actually out, it's just dim. This made no sense because we have seen it at night, and it was definitely out. We even got a ticket for it. He said (vaguely, again) that the problem is "something else" and asked if we wanted him to figure it out. This just sounded shady and wrong so we told him no. On our way out, we spoke to the mechanic who looked at it. He told us the same thing, that it's not out, just dim. When we told him we got a ticket for it being OUT, he changed his story and said "Oh, yeah it was out. But then when I put a new one it, it was dim." Trying to figure out some ballpark of what the problem was and if we should have them work on it, I asked if it's something with the wiring or what. He would not answer me, just rudely asked what John told me and said "then we're done here." I couldn't believe this. This store has multiple signs and plaques about not dealing with rude people, yet this was the worst customer service I've ever had at a car shop. I was likely going to give these people my business, I was just trying to figure out if this was going to be a $50 problem or a $500 problem. I was not given ANY information about what work needed to be done, just that it was a "bigger problem" and they wanted my ok to just do whatever the hell they wanted basically. It smells like a scam to me, especially because they changed their story about the headlight. Overall, horrible people, horrible business. We used to get gas there regularly, and will certainly never be doing that ever again.
