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January 2024 by Scott Lewis
Service Manager Mark did an excellent job keeping me informed of the work they were doing on my car. It was another good Sheehy experience. It's why we keep going back when we need vehicles.
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January 2024 by Perseus Barahona-Molina
Ashley was wonderful and very professional. Easily the best car shopping experience I’ve had.My car had a minor issue that they jumped at fixing. The finance department was also great.
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January 2024 by Matt
I just recently purchase my first “new-ish” car, as I needed something with less miles and better fuel economy for my new commute to work. I came in hoping to work out a deal for a car that was at a Sheehy in Virginia, but instead ended up getting a different model that was on site at Hagerstown. I had the pleasure of working with Dennis Shank (sale consultant) and he was wonderful every step of the way. He is very personable and pleasant. Dennis also gave me a thorough overview on the functions of the vehicle and how to navigate the menu options. When the time comes to get another vehicle, Dennis is my guy! After Dennis and I parted ways, I headed over to the finance manager, Anthony Voisinet, to finish the deal. Anthony is a great human and answered all of my curious and perhaps - probing questions about the business side of things, and we also chatted about life, and our kids. It is evident that Anthony lives his life by a code of ethics and he is someone that exudes trustworthiness.I forgot to add that the car I was purchasing needed the ACC calibrated and Dennis helped me get that appointment setup as well as secured me a loaner car.Today I took the car in for that calibration and I had yet another positive experience with service advisor, Brandon Martin. Brandon operates at a high level and his customer service skills are next level. He was very accommodating and on top of his game!Overall I would rate my entire experience at a 6 out of 5 stars. Keep up the good work Sheehy VW of Hagerstown!
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January 2024 by Stephanie Jo
Our sales specialist Ashley made the entire process easy for me to purchase a vehicle. I felt like we were treated well, she met us in the middle when it came to negotiation, and she answered any questions I had that day, and any questions I have had since. I appreciate her patience with me while I talked over decisions with my husband to make sure I was making the right choice for my family when it came to making a large purchase. Ashley showed us any vehicle we wanted to, and we walked away with exactly what we wanted, and a little bit more. I am happy to have made the hour trip down to Sheehy, and I am happy that we had Ashley as our sales specialist. I appreciated her honest feedback when we asked her questions. Thank you to Ashley for all the help!
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January 2024 by Jasmine B
John (Sales) and Heather (Financing) were amazing and the process was straightforward. They made everything clear for the purchase of my car. I am very happy with my experience as well as my car. I highly recommend the Sheehy VW dealership and John/Heather. John is great at answering all your questions and assisting in any way he can to ensure you leave satisfied with your vehicle. This was my first time buying a car and it couldn’t have gone better!
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January 2024 by Dustin Howard
I needed 2 new tires since one of them was flat. Mark was very helpful and got me squared away and also made sure the technician saved the good tire and put the new ones up front. I have taken my car to this dealership quite a few times now and Mark is usually the one I deal with and he is always the picture of customer service. The other employees were very friendly and this dealership seems to have a very pleasant atmosphere. As far as the serice to my vehicle is concerned I have no complaints there as well.
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January 2024 by Gaetano Javarone
Passing through MD, had a major issue with my vehicle, Julie and Ryan in service were understanding and quick to get us in as soon as they could. Great customer service and professional staff.
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January 2024 by Marat Hagopian
I am very satisfied with the quality of service at Sheehy VW Hagerstown. My case was handled by Jesse. He is a very professional and helpful employee. Provided me with regular updates on my vehicle repairs and insurance coverage and responded promptly to my calls and text messages. My car had several deep scratches and dents - Sheeny did a superb repair job. I will strongly recommend them.
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January 2024 by Callie Hart
On 11/27 around 6pm, my family came into the Sheehy Mazda Showroom. With no one at the front desk when we walked in, we stood looking around for a couple minutes until a lovely young lady directed us into Dennis Shank’s office.We came in to look at and test drive a 2013 Outback and a 2015 Outback. We drove the 2015 first then the 2013, We then decided to look closer at the 2015. After seeing it under the lights, we noticed a lot of door dings and dents, all around the vehicle. We mentioned them to Dennis. He told us that Sheehy would be able to fix them, but it would be an additional cost. We proceeded to ask…how much additional? We were given a quote of $700-1200 to take care of the dents/dings provided to him from the Sales Manager.We did decide to move forward with the sale (planning to find someone else to take care of the dings/dents for much cheaper than what we were quoted).After a lot of waiting and no credit approval (due to the time of day - almost 9pm at that point) we left the dealership, in our own vehicles - being told we would be contacted first thing in the morning.My husband finally received a call at almost 2pm and informed Dennis we would be in the store between 5-5:30 that evening to complete the sale.We arrived prior to 5:30. Dennis informed us that there was one buyer in with the Finance Manager and there was one more ahead of us. Come to find out, there were 3 buyers ahead of us. We sat for 1.5 hours before sitting in with Finance.The Finance desk/tablet was super quick and efficient, and that part of the deal was the only part that was utterly flawless.When handing over the keys, Dennis informed my son and husband there was only one key available for the vehicle and that an additional key would be an extra charge for us. At that point, we took our one key and dented but ‘new to us’ 2015 Outback home.
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November 2023 by Z.O.L.T Productions
Sheehy Hagerstown is most unprofessional, unethical dealership ever existed. Your practices is sleazy, greedy and evil. Your manager is unfriendly and shouldn't be in a customer service business. You lied to my wife on several occasion about an existing car and tried to sell a more expensive one, and did it in a way that you created a contract and tried to sign it with my wife about a more expensive car than was discussed before. No one should buy or sell cars from you in this town until you running your this practice you call business. Shame on all of you, bunch of unethical liars.
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October 2023 by Benjamin Showe
I chose this rating purely due to how I was treated right from the start. I came to the dealership one evening because I needed to pass time, not necessarily looking to buy a car but I was approached by Niko Sanders who was very easy to talk to, very relatable, and very down to earth. He didn't talk to me about money, payments, or anything.I could tell he genuinely wanted to make a good relationship and wasn't just looking for another sale. Niko didn't push me to buy anything at all but more so was just trying to get a feel as to what I wanted as I didn't know what I truly wanted to buy. After some time talking and doing researchI found the car I wanted and Niko made itvery easy and possible for everything to come together so I could get the car I wanted. Thank you to everyone who put in a effort to make buying my first car so easy and stress free!
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October 2023 by Eilish Burner
I reached out to Sheehy VW of Hagerstown. They immediately got back to me and we had the car within just a few hours. Once we got to the dealership, we were immediately serviced, the car was ready and pulled for a test drive. The entire process was super fast and there wasn’t any time just waiting around. Stephen was extremely helpful and showed me everything I needed to know about the car’s technology, like getting the app set up and how to use Cruise Control and lane assist. I drove about 2 hours back to my hometown in the dark with rainy weather and felt very safe. Stephen answered all of my questions and was extremely patient. I will absolutely recommend this dealership to friends and family.
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October 2023 by Lynn Horsh
Very helpful & knowledge staff. Made buying a car easy & I felt I was given helpful information to make a decision on my purchase. Never felt pressured. First time I ever purchased a brand new car.
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September 2023 by Bogdan M
I recently took my car to Sheehy Volkswagen of Hagerstown for a wheel alignment, and I was incredibly impressed with the service I received. Everyone I interacted with was friendly and professional, and they were able to get my car in and out quickly.My service advisor, Brandon, was especially helpful. He took the time to answered all of my questions and he kept me updated on the status of my car throughout the process.When my car was finished, Brandon took the time to go over the alignment results with me and explained what they meant. He also made sure that I was happy with the service before I left.Overall, I had a great experience at Sheehy Volkswagen of Hagerstown. I would highly recommend them to anyone looking for a reliable and trustworthy auto repair shop.Specifically, I would like to commend Brandon for his excellent customer service. He went above and beyond to make sure that I was satisfied with the service I received. I will definitely be returning to Sheehy Volkswagen of Hagerstown for all of my future automotive needs.
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September 2023 by Benny Sigler
Had my car for a month for minor damage. Gave me a run around every time I called to see when it would be done. Also was giving 4 different completion dates, called they said car was done but body work was still not taken care of. An then couldn't compensate for any of the issues that was all on there end. I do not recommend anyone to take there car there or to buy a car there.