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September 2023 by Tanner
09/09/2023 3:00PM - Visited today looking to purchase a pair of glasses that their website confirmed were in stock. The glasses I was looking for were on display but not the correct color. I asked the employee for assistance finding the pair I had came to purchase. At first she told me what was on display is all they have in stock which I know to not be true. After requesting assistance the second time, she began to look in one of the drawers. In the middle of looking she closes the drawer without saying anything to me, walks off and starts assisting/checking out another customer and leaves me just standing there. I stood there and waited a couple minutes until deciding her attitude/unwillingness to work was not worth dealing with and left the store. Employee was EXTREMELY rude. Sad to say after being a long time customer I will be taking my business elsewhere.
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August 2023 by Kevin
Was greeted as soon as I walked in the door and 10 mins later I had my glasses ordered and was on my way home. Easy peezy
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October 2022 by Eric Jenkins
I lost my favorite pair of glasses a few years back, went inside sunglass hut at this location and they had them. All black Maui Jim's of course
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September 2022 by saruta chu
Everything was great! Kyli was so friendly and patience with us. She had great customer service skills also! I recommend going in there.
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June 2022 by john shaffer
Very friendly staff. Help me pick out a perfect pair of sunglasses. I've been coming to this location for years now. Always helpful and a great selection of products. If they don't have it they will get it.
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March 2022 by Brian Kesecker
Went in looking for polarized lenses for my morning DC commute.... both of the sunglass SME's were top notch!Left with 2 great pairs and will be back for sure.-Brian
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December 2021 by Juan Carlos Lemus
Very nice service at the counter
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September 2021 by Gx Mech
Awesome service and extremely knowledgeable staff! Always enjoy my shopping experience with Sunglass Hut!
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May 2021 by Paul Warrior
Friendly staff, plenty of choices, competitive sale prices!!
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April 2021 by shannon goss
Google maps took us to this location stating it was still open when we arrived with we found it had been shut down for construction.
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February 2021 by Brandy Watford
Staff wonderful! Staff acknowledged me when I walked in store and were very helpful! Will visit again.
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January 2020 by Assia A Milanov
Beyond customer service at the Hagerstown prime outlet location by Julia! My daughter had visited the store looking for sunglasses and had picked out a couple of pairs but didn't have the money to purchase either one of them (20 yr olds can't really afford much
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December 2019 by Joseph Kerollos
Huge collection of sunglasses and this specific place was one of the few places opened on Easter SundayGot a nice pair from there!
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December 2019 by Ray Stevens
Drove out of my way to find out that don’t sell clip-ons. What an absolutely stupid business model
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December 2019 by Kristine Dodd
Great selection, good prices and helpful staff.
