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November 2023 by whitney george
Being a customer for 10 plus years has been such a relief knowing I can store my items in a safe environment. I would use you guys again and again. Thank you for your business.
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October 2023 by Emily Cross
Valley storage was extremely quick to handle setting me up with storage. The prices were the most reasonable I could find in town, and I was in my storage unit within an hour of signing up. The units are spacious and clean, and I even purchased my lock there. Thank you so much!
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October 2023 by Nancy Burger
Everyone has been so nice and helpful.Storages are clean,sturdy and safe.
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October 2023 by Santa Muerte
Staff is really friendly and helpful , facility is clean and secure. I don’t have to worry about anything happening to my property, not to mention the pricing and how easy it is to rent a unit , you don’t feel like you are signing away your life like most of the other storage places.
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September 2023 by Minnie Hull
Wouldn’t even give one star if I had a accurate choice all my things wasRuined because of mice had to throw a lot away. A lot of stuff is missing not even in my storage unit anymore stuff was broke up. They sent me pictures of my unit, but they didn’t show the stuff that they broke up when they went into my unit expensive stuff got broken up When I get back from my second unit to empty at everything better be there that’s all I can say. They said someone cut the locks of both my storage units and they put one of their locks on then just recently changed their story that they had to cut the locks off to check the units for mice they better have the videos of the original story . I paid a lot of money to keep my stuff safe, and they didn’t keep it Safe.
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September 2023 by Deanna Hoover
The rates are reasonable, the facility is well maintained, and the folks in the office are always super friendly and helpful!
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September 2023 by Bailee Stevens
The team I dealt with on cole road in Hagerstown was very helpful and pleasant! Great prices too!
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August 2023 by Joshua Yount
Always helpful and reliable been using valley storage everytime I need one
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August 2023 by Faith Gardner
Fast process very reasonable prices excellent customer service
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July 2023 by Amanda Fell
great place to do business with Clean also
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June 2023 by Matthew Hull
Quick and simple service making it easy to have a safe place to store my belongings.
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June 2023 by C Dean
Great experience with helpful clerk , found what we needed with her help. Good place for storage and packing help.
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June 2023 by W B
Excellent storage options. Great staff always ready to help.
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May 2023 by Dorothy
Brenda was extremely helpful in providing information of what was needed and getting everything set up. Definitely recommend!
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April 2023 by Janson P A.
Horrible horrible experience. They changed management, changed the code to get in and could care less about that. Took me over 45 minutes to sort it out and I had to drive between 2 locations as per their sign. When I got to the second location, no one was there b/c it was after 5pm. The sign at the original location could have said that! I called all the numbers I could find and everything was automated and sent to voicemails. Finally was able to get someone who then told me she could hear me.... Dude, at this point I was beyond frustrated. I was trying to get into my unit to get an item to sell, b/c of me not being able to get in to retrieve it in a timely fashion, I lost $ and had to reschedule. Finally got someone on the phone who said they would send a message for management to call me. Either management never received the message or they chose not to reach out, so I called them. She had attitude when I said I had an extremely unpleasant experience. Kept trying to brush off what happened saying sorry we took over yesterday. Well, if you knew you were taking over, why not ensure the system worked properly or had a number that worked to get help or even a sign that said, 'we are working out some kinks in our system'. When I say it was a cluster.... It was a cluster. The 'call center' kept telling me I had to put my new code in & the # yet the system said *. And if you put anything in it would say access denied. Based on their lack of professionalism and poor management, I will most certainly be looking for storage elsewhere. Had to give a star to leave this review but they should get negative stars.
