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August 2024 by Beth C.
I normally DO NOT come over to this Walmart but the other Walmart was out of the Primo Water to Refill my OWN jugs. I've been doing this since almost November when I bought the Water Machine. Well to be questioned by Bharti (self checkout) that I was doing it wrong (as per HER little machine) and being told to go to the Customer Service for help. There's NO reason for this!! Being made to feel like a thief. I spoke to a Manager telling him that she needed to be retrained. I walked in with my own jugs as I had to ask the Employee at the front where there machine was.
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February 2024 by Tina H.
Husband purchased a portable battery charger and the first time we tried to use it, it didn't work after being fully charged. He returned to the store and they refused to refund or a store credit due to it being greater than 90 days. Customer Service person was trying to play games about it. Why are you all selling defective products?
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March 2023 by Jarod G.
For me the store is worse now than it was a few years ago. I can never find any of the clothes I want in my size which is medium. The sweat pants i like are always out of stock . i went there last night and the 2 clothes and pharmacy items I wanted were not there. The one on the other side of town is better stocked.
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January 2023 by Matthew U.
It's so awkward to go into an unfamiliar Walmart. But we did it anyway. My dad had a few things he had to return. We should have known that we were going to be in for an interesting experience here when we pulled into the parking lot. Local law enforcement just happened to be on the scene. We honestly don't know what was going on in here, but there was a big manager presence at the front of the store near customer service. We walked up to return our items and had a bit of a wait as the confusion of what was going on was starting to subside. Once we were acknowledged that we were there it was still a few minutes before we were assisted. The girl that assisted us was very nice, and a bit funny, even if it were a dry wit she had. We went through the motions of the return and when it came to my dad receiving the funds back she gave my dad three choices. Gift card, back on the debit card, or cash. Cash was the option as we all know that it can take a few days for it to return to your account. Throughout the transaction we got to witness a funny exchange between the employees. While all the hubbub was going on with law enforcement an associate came to the counter asking for the cart key. One of the many managers that was dealing with the hubbub was informed by the girl helping us of the need. The manager looked a bit frantic while searching the counter for the said cart key. Exasperated, the manager asked where the cart key would be. The girl, with as much unenthusiastic sarcasm simply replied with, "It's hanging on a hook that says 'cart key'." I think there was a roll of the eyes in there too. I'm not sure. I kind of chuckled to myself until we walked away so I could laugh. I think this is a prime example of how competent some managers are in any given setting.
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August 2021 by Erik H.
Typical Walmart but be cautious in the parking lot. Some strange characters walking around knocking on the car windows asking why your parking your RV and shopping. Needless to say I stayed with the RV while my family shopped for food. While walking the dog, all made sense. Some drug paraphernalia Left in the grass near some cars out in the car lot. Come on Hagerstown your better than this....
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February 2021 by Vicki M.
Absolutely NO electric chairs for the handicapped the last 4 times I went. Nobody would help me to resolve that issue. I cannot walk far because I am in heart failure and I am weak. I had to lean on a push cart and walk very slow and rest every now and then. They see fit also to restock shelves during the busiest times of day on weekends even. That should be done in later hours after business subsides. I like how the store is arranged but that is about it. Cashiers are very slow and half of them don't even know their jobs. Just a horrible place to shop, I avoid it until I cant.
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November 2020 by B.Ashley C.
Wal Mart meets all my needs. That's a real plus as transportation is an issue for me. This particular Wal Mart has friendly staff and straight forward lay out and check out.
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September 2020 by Rachel G.
One regular register open and one express register. One set of self checkouts is shut down completely. It's 7 in the evening on a Thursday. What is happening.
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July 2020 by Diana R.
Happily, have never had any issues there. We have groceries delivered weekly never a problem. We love folks that deliver. If any item is missing we get credit right that moment we let them know. We understand deficit in many items as people go overboard w/purchases. But it will not cloud our services it's not their fault. Prior we never had problems at all. They handle fast. Same when I'd go to cust service even if I don't have a receipt they credit to my card. Cashiers or on floor never had an issue. I do approach folks with a smile n speak politely as I know they work hard. Being on your feet all day not fun. Sorry if no one agrees but the truth here is the truth. Have a great nite.
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April 2020 by Karen A.
Scary place to be during the current COVID-19 crisis. Not sure whether to laugh or cry at the badges management are wearing reminding you to stay 6 feet away from them, especially when they were literally huddled about a foot apart from each other this morning. Maybe it's just their customers they want to be socially-distanced from. Either way don't waste your time, staff are rude, shelves are empty and social distancing here is a joke.
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April 2020 by Bill B.
Shelves are always empty, employees are rude (one young gentleman who works there told me "he wasn't going to be yelled at by any f$#ing customer") I wasn't yelling son and if I had been you would have known it. He was rude to my wife, one of many instances of rudeness we have experienced in this dump. Supposedly they have had management troubles for a couple of years but you would think if that was the case Walmart corporate would have fixed it. I think it is part of culture of this particular store. Avoid at all costs, I would give it 0 stars if I could.
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March 2020 by Knight D.
This Walmart is never stocked appropriately, before any emergencies! Very disappointing!
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December 2019 by Norman B.
This Walmart turned me into a Target customer ago. I went to the bathroom in the front. I was greeted by a powerful stench inside the bathroom. It was horrific and much worse than the normal bathroom smells. The smell was raw feces smeared on the walls and about 1/2" of urine on the floor. I immediately went and got a manager and made sure that he understood what I was telling him. I went and did my shopping and about 1 hour later was leaving. I walked by the same bathroom. The smell told me that the problem wasn't fixed. The scary part was that the bathroom wasn't even closed or any employee there doing anything. That was my last time in Walmart. You don't find that stuff in Target. It's fun to go to Target. Walmart is a task to be completed.
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September 2019 by Adam G.
As far as Walmarts are concerned, this place is one of the worst in the country. I've gone in only twice and both times there was people screaming and fighting security over shoplifting, AT THE FRONT DOOR! The problems at this store are painfully obvious, theft, rude staff, all at an otherwise filthy store. If you cant find an item your looking for try looking on the floor, and hope that it's not already expired. So in the end don't shop here go to a Target or even a Dollar Tree, just anywhere but here.
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September 2019 by Rodney E.
I don't know who runs/operates this store when it come to ordering food merchandise. I use to love to shop at this location in the past but, for the past 6 months or so, there has been a big decrease in stock. Every time I would go into this store to purchase a food item the shelves are empty. I tried to buy pasta noodles for the past 2 months and had to go to target or Martins to buy what I need. Pasta was not the only item that is consistently empty. I asked employees why and I been told that the new store manager is not ordering items that is needed. Now, me and other friends decided to not shop at this walmart location again. We are able to find what food items we what/need at other locations without issues. Save gas and time, go other places.
