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March 2024 by Ronald Maners
I had an amazing experience with Edith at the valley mall zales! We bought a ring that has had some diamond issues , and we came in today to trade in ,and get a new ring, and our sales associate Edith was absolutely amazing, she made everything possible for my wife and went above and beyond to make sure she got the ring she wanted and for the price we paid on our other set . Everyone needs a jeweler like Edith and the ladies who made this possible!
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March 2024 by angeni proffitt
Edith is amazing. great service everything was perfect!
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February 2024 by carol brubaker
I like visiting the Zales in Hagerstown Md. Lou Ann, Edith & Jen are so friendly. When we walk into the store we are always greeted with a smile & sometimes even a hug. They never make us feel like we should purchase something. When we are looking for something they ask the right questions & listen.
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January 2024 by Gerald Crist
Was wonderful!!!! Love working with Lou Ann How was you weekend get away?
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December 2023 by Medina Stockslager
After shopping 7 different jewelry stores/depts we went back to Zales. The ladies there are so nice, very knowledgeable and funny! Their selection is widely variable and quality is always top notch. But the sales and the people is truly why we always go back.
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October 2023 by Donna Devaney
The best customer service! Good customer service is hard to find in todays world, these ladies blow it out of the water. They are awesome! They are friendly, attentive, knowledgeable and funny. I always feel welcomed and I always leave feeling great. If you want a great jewelry shopping experience go see them.
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October 2023 by Kelly Rodriguez
Edith has been an absolutely blessing. Edith made the process of picking and buy an engagement ring one of the most meaningful experience. Truly taking into consideration your personality, likes, dislikes and expectations. Please go to Zales and see Edith!
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September 2023 by Sabrina Smith
I could go on and on about all the positive experiences I’ve had at Zales in general, but specifically this location. The staff greet you as soon as you arrive and quickly attend to your needs/questions. My wife and I always walk away feeling excited about our new purchase, jewelry cleanings, resizings, etc. In prep for our proposal and wedding, we must have stopped by the store 1 million times. But we were supported as we made decisions about our final ring selections. We’ve made other purchases along the way and will frequent shoppers for life. I really appreciate all the hard work the ladies at the Hagerstown location put in to make the shopping experience a great one!
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September 2023 by Melissa Roesch
Hello.THANK YOU to Cindy, Kaelle, and Jen! On August 23, 2023, I went to the Zales store located inside the Valley Mall in Hagerstown, MD. I originally went to get my engagement ring resized by 2 sizes, but we quickly realized the detailed ring band could get damaged in the process. Because it was an online exclusive, the process for exchanging and still receiving the discount was a detailed and complex process. However, Zales employees: Cindy, Kaelle, and Jen delivered top notch, professional, and above and beyond service. Words can not describe how kind, helpful, and generous they were while working to take care of everything, not to mention they eased my anxiety by frequently keeping me updated and laughing along the way! It's rare these days to meet such helpful employees as these ladies. Their kindness, generosity, and professionalism did not go unnoticed. Thank you!
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September 2023 by Elisa Shaw
Edith was absolutely amazing. She has so much kindness in her heart while helping others. We got exactly what we wanted with her help.
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August 2023 by Brittany Mills
Edith was extremely patient, kind and professional. She took her time to help make sure the services for my rings were correct. I would highly recommend for others to work with her as well.
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August 2023 by LT Lake
The store was clean and well stocked with a wide variety of options. The associate who assisted me (Edith) was very professional and knowledgeable. I appreciated her soft sell and encouragement to take my time. This is a fantastic jewelry store!
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August 2023 by Sonya Cook
Went in looking for a beautiful ring to just complete my everyday attire and with the help and advice from kaelie Davey was beyond amazing!! She helped me pick out a ring that was just totally me and steered me in the right directions on everything!! Highly recommend this store and highly recommend going there to just see her!! Her expertise in her job are beyond amazing, so helpful and very nice to talk too!!
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August 2023 by Kyle Haberkorn
Outstanding customer service. I was greeted with the biggest smile and a friendly “Hey how are you” from Kaelie. Kaelie was very nice and did a great job from start to finish.
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August 2023 by Alexandra Wells
This store is a 10/10! Kaelie is who always helps take care of my diamond needs! She always has a smile on her face and is eager to help! Wonderful!