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June 2025 by MsLiss
Very poor service by branch office staff (Caucasian female near front entrance) extremely rude and overlooked that I was sitting for over 20 minutes versus someone else who walked in (no appointment), took her directly in, not even acknowledging me nor eye contact. I came in to address a scam issue (same as the other (Caucasian) lady but due to her disposition towards me, I decided to close both my accounts. This may also cause me to do my business banking elsewhere once I find a suitable bank. THIS IS NOT ABOUT RACE, but it is about BEING APPRECIATED WHEREVER I CHOOSE TO SPEND MY HARD EARNED $$ OR WHOEVER I CHOOSE TO DO BUSINESS WITH!!! Period! If that was not your day to be customer friendly, you should have stayed HOME!
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May 2025 by Paola Romero
I had a bad experience today with the cashier Jorge at this location. I got there to make a deposit and he treated me terribly. He got mad because I brought loose change. I've never had any issues with previous cashiers. I don't know why they treat customers poorly. It wasn't necessary to use bad language, or maybe he just didn't want to work. He should look for another job. I believe that as a customer, I deserve respect, and even if they don't like it when someone carries loose change, I don't think it's the right way to treat someone, regardless of race.
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October 2024 by Waleed Majeed
Bad customer service
No professionalism
You better hire some educated people
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May 2024 by Miche Fowlkes
Very unprofessional workers, not friendly and makes you feel extremely uncomfortable.
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March 2024 by Todd Wichmann
Nice bank
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October 2023 by tina g
Good service ?
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June 2023 by ATONEY BLAGMON JR
USUALLY HAS GREAT BANKING SERVICES !! BUT, TODAY THEY REALLY FUMBLED THE BALL ⛹ BADLY ! FROM ROUGHLY 30MINS OR SO ONLY ONE BANK TELLER WORKED TO THE BEST OF HER ABILITY. TO SERVICE THE THE DRIVE-THRU & THE BANKS COUNTER WHILE OTHERS WERE IN THEIR OFFICES & OR AROUND TO ASSIST HER TODAY !!!!
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March 2023 by Mark Dill
So far M&T bank has been the worst banking experience in my life I opened up new accounts due to expecting the birth of my son. They got my name wrong on the account and provided me with the wrong routing number so my pay check could not be deposited. Nor did they provide me with a bank card. My son was born on January 28th 2023 and I had no access to any money. I had to get a friend to take me to the branch to fix the account in person... now I'm having trouble with paying my bills with zelle and continues to block zelle payments from going through...I sincerely regret ever having banked with m&t it's been a nightmare. If I could file a law suit I would
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January 2023 by Anthony Marks
I set up a new checking account because I have a baby coming. I was given the wrong routing number for my pay checks to be deposited. I went through much frustration explaining that to my job. Then my job attempted to reissue my pay check and I found out the account had my middle name as my last name on it. I'm writing this review from Mercy hospital where my girl friend is in labor. I am also told my bank card was mailed to the wrong address so I have no money with my son being delivered...m&t you are horrible.
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January 2023 by Human Moe
Worse location so far don’t go here they’ll have you waiting for half hour while 3 employees sit around looking at each other whispering
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August 2022 by Mike (Marshall)
Nasty, rude. As a bank this is the worst location. Trashy attitudes!
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July 2022 by Michael Lambert (VWmike)
Nasty, rude. As a bank this is the worst location. Trashy attitudes!
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May 2022 by Dontae
Much quicker the usual. Service in that aspect is getting better. Always was friendly.
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April 2022 by EMY Schwartz
I've had M&T for many year's and today 3/9/22 my experience with the lady at the drive-thru is why I'm switching banks!!! I watched her talking to co workers about my account when I only wanted a simple withdrawal so I do not feel safe with my information due to the employees you have at this location. I have continuous problem everytime at this location. I would give 0 stars if it we're an option. I hope you get better employees for the safety of our information
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August 2021 by G S
The customer service was shot. The teller who help me from first window was kind and polite and very helpful by calling me while I wait outside to open a new account for my minor niece.But when I was called in for my appointmentThe rep took another customer in my place. Who was not on the list to be next. After walking to tellers window and informing her of the lady’s oversight.The customer service agent seem as though she had an attitude with me. After wait 2 hours , they should have offered water and bathroom. Customer service is notta...
