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June 2023 by ATONEY BLAGMON JR
USUALLY HAS GREAT BANKING SERVICES !! BUT, TODAY THEY REALLY FUMBLED THE BALL ⛹ BADLY ! FROM ROUGHLY 30MINS OR SO ONLY ONE BANK TELLER WORKED TO THE BEST OF HER ABILITY. TO SERVICE THE THE DRIVE-THRU & THE BANKS COUNTER WHILE OTHERS WERE IN THEIR OFFICES & OR AROUND TO ASSIST HER TODAY !!!!
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March 2023 by Mark Dill
So far M&T bank has been the worst banking experience in my life I opened up new accounts due to expecting the birth of my son. They got my name wrong on the account and provided me with the wrong routing number so my pay check could not be deposited. Nor did they provide me with a bank card. My son was born on January 28th 2023 and I had no access to any money. I had to get a friend to take me to the branch to fix the account in person... now I'm having trouble with paying my bills with zelle and continues to block zelle payments from going through...I sincerely regret ever having banked with m&t it's been a nightmare. If I could file a law suit I would
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January 2023 by Anthony Marks
I set up a new checking account because I have a baby coming. I was given the wrong routing number for my pay checks to be deposited. I went through much frustration explaining that to my job. Then my job attempted to reissue my pay check and I found out the account had my middle name as my last name on it. I'm writing this review from Mercy hospital where my girl friend is in labor. I am also told my bank card was mailed to the wrong address so I have no money with my son being delivered...m&t you are horrible.
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January 2023 by Human Moe
Worse location so far don’t go here they’ll have you waiting for half hour while 3 employees sit around looking at each other whispering
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July 2022 by Michael Lambert (VWmike)
Nasty, rude. As a bank this is the worst location. Trashy attitudes!
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May 2022 by Dontae
Much quicker the usual. Service in that aspect is getting better. Always was friendly.
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April 2022 by EMY Schwartz
I've had M&T for many year's and today 3/9/22 my experience with the lady at the drive-thru is why I'm switching banks!!! I watched her talking to co workers about my account when I only wanted a simple withdrawal so I do not feel safe with my information due to the employees you have at this location. I have continuous problem everytime at this location. I would give 0 stars if it we're an option. I hope you get better employees for the safety of our information
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August 2021 by G S
The customer service was shot. The teller who help me from first window was kind and polite and very helpful by calling me while I wait outside to open a new account for my minor niece.But when I was called in for my appointmentThe rep took another customer in my place. Who was not on the list to be next. After walking to tellers window and informing her of the lady’s oversight.The customer service agent seem as though she had an attitude with me. After wait 2 hours , they should have offered water and bathroom. Customer service is notta...
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April 2021 by Jennifer Jimenez
I only come here when I’m at work and every single time I am the only car but somehow wait up to 30 mins for a deposit. Now I realize why the drive thru is always empty, they won’t attend to you. They won’t even acknowledge you or let you know if their behind the way other places do. Just drive a bit further to a different branch, even with 3 cars in front I get out on under 30 mins elsewhere.
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March 2021 by Russon Brooks
This is the slowest M&T branch I have ever seen one cashier inside and one cashier in the drive thru. Ten customers in line inside, i waited in side for 20 minutes. Then my brother told me the line short in drive thru so I went to the drive thru.Three cars including me. I been in lines for an hour at this branch SMH.??♂️??♂️
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March 2021 by goldine Allen
The customer service was shot. The teller who help me from first window was kind and polite and very helpful by calling me while I wait outside to open a new account for my minor niece.But when I was called in for my appointmentThe rep took another customer in my place. Who was not on the list to be next. After walking to tellers window and informing her of the lady’s oversight.The customer service agent seem as though she had an attitude with me. After wait 2 hours , they should have offered water and bathroom. Customer service is notta...
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October 2020 by Renee Red
Unsafely area
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September 2020 by NCT
Me and my fiance went on vacation 19 days ago, and got robbed. So we don't have hard IDs and our bank cards any longer, of course. Yesterday my fiance went to this branch with his paper ID and his work ID and paystubs. He provided my whole name as well as his, and both our socials, since we have a joint account. When we first got back we went to a different Branch, that helped us take out a few hundred dollars from our account given the circumstances, and she told us we could do that once to each different Branch until we got out new IDs. (Which is harder rn due to covid). So yesterday, he went to this location without me, thinking it would be okay since it was okay at a different Branch, not thinking that he'd be harassed based purely off of the color of his skin. They refused to help him. They acted like all his documents were "photo shopped" as well as acting like his signature was incorrect, as though the reps at this location are signature specialists. But if they were, they'd know it's a little different each time. Common sense. But my fiance is a Mexican American. I am a white woman. They didn't act like any of my information was fake when I went with him, but then again the rep we had when we were together was a beautiful black woman, so she probably wasn't intimidated by the color of his skin, nor did she aggressively assume that he was lying about everything. His usually simple trip the bank yesterday ended in the manager, Michael, threatening to call the police on him. And I've known this man for 10 years - he doesn't get loud. He's horrible with confrontation, I know he wasn't combative, though they said he was. I have known people to SAY he's aggressive, for simply standing still simply because he's a Mexican man who's buff and tattooed. Scary right? The worst part is - this branch is walking distance to a Mexican grocery store. Absolutely disgusting. We will absolutely be switching banks as soon as I get my ID, because now I know I have to be there with him, BECAUSE IF HE GOES ALONE SOMEONE WILL CALL THE COPS ON HIM. Obviously we are frustrated by lack of access to the money directly deposited each week. 19 days of bills being unpaid and no money, and making weekly deposits. No way to get a new government ID because of covid. Seriously you couldn't be better?
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September 2020 by Will Logsdon
Great service .
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March 2020 by hope peace
I love M& T bank i am their customer for many years i was upset with potapso branch service few years ago and stoped coming to this branch. And recently started coming back to this branch because if oksana she has been so helpful every-time. Goes above and beyond to help me with a smile every visit. She is truly is a gem. My business account was compromised recently and she was very helpful setting block and opening new account etc. keep up great work we love you thank you for putting us at ease during this situation.