-
March 2023 by Bobby W.
Very disappointed in lack of management, as a contractor I come to Home Depot because of conveniency, but every time I come employees are on phones shelves are not stock materials are literally available but are 3-4 shelves up in the air and when u ask some one to get them down it takes 30 min I just don't understand this week alone I came for cabinets and 3 days straight the shelves were left empty no leader ship is present
-
February 2023 by Joe P.
Lazy employees that ignore you if you need help. Don't know anything about hardware to save their lives
-
December 2022 by Chevelle C.
Just had the worst experience at the Home Depot in Lansdowne Walking in we see a sign that has a Grinch Blow up on sale for 19.98 so we go looking for one. Happened to find one that wasn't open or destroyed. Make our way to checkout and it rang up $35 so I had to ask one of the cashiers to stop their conversation and help us the lady went to the sign came back and said it was a Black Friday sale that I should have read the sign correctly. I asked why a Black Friday sign was still up in December she just got rude and said "I said you have to read the sign" and walked away. Horrible customer service. Do better Home Depot
-
November 2021 by Hilary Betley
Such kind and helpful staff. I needed some PVC pipes cut for a project and someone directing the cashier lines offered to get someone to help me. You can tell they work as a team to do right for the customers.
-
October 2021 by Elizabeth M.
I was in the garden department this past Monday 10/25/21 to purchase 20 bags of mulch. I'm 63, 5 foot and I don't know if this made a difference or not but i am white. Upon entering the department I asked the Cashier if someone could please help me with getting this mulch??? He was Black. I waited and waited and waited and waited and waited and THEY WERE NOT BUSY!!!!! I heard dozens of calls go outs for customers assistance in various aisles throughout the store. No One ever came. I called the store still standing in front of the mulch I wanted and asked for the MANAGER! I explained the situation. He never apologized. I said "Well, if this is the way you treat your customers, and this isn't the FIRST time this has transpired, I'm going to LOWE'S and you just lost a big SALE"
-
September 2021 by Roger Lear
Great assortment of plungers and snakes after my wife blew up our shitter
-
July 2021 by Deborah Moser
Went to the store today to buy a refrigerator. I had to go ask someone to help me. The girl called for help. I waited 10 mins. No one showed up,to help. I went back to the same girl who is just sitting there to let her know that know one ca,e to help. She really didn’t care so I said I guess I will try Lowe’s. She says ok. Like no big deal. So I went to my car and called and I also got the same reaction when telling the girl what transpired. She also says ok. Again no big deal I think buying a 1600 item is a big deal. I will never shop at Home Depot again.
-
June 2021 by Mark D.
Ordered a few items through curbside pickup for this location because my normal Home Depot (Pasadena) was out of stock, but the order ready in a reasonable amount of time. When I arrived to the store, I checked in through the app but no one ever came. Attempted to check in again through the app, and again no one came. At this point, I tried calling the store to speak to someone but no one would pick up the phone. After 30 minutes of attempting to pick up my CURBSIDE order through CURBSIDE pickup, I went inside to customer service. Obviously frustrated at this point, I told the employee at customer service that I was here for a curbside order and had been trying to notify someone through the app and through the phone for a half hour and I was promptly given a "huh" by the person at the desk. Next time my Home Depot is out of stock, I'll just go to Lowe's.
-
May 2021 by E W.
If anything is like what I saw tonight I will not be back to this location. This location have several employees walking around laughing, talking and fraternizing. A few employees were actually sitting down having a personal conversation. Called for help and had to wait 15 min before I finally left. Unacceptable!
-
May 2021 by Evert Gillon
Associates fixed a issue with the equipment and offered to call around to other HD Tool rentals to secure alternative equipment.
-
February 2021 by Stephanie R.
This is the NASTIEST Home Depot I have ever been too. The sales associates are rude and nasty, management is even nastier. Makes sense because there is a hooker motel across the street. Only reason we came here was because it was the only store that had what we needed in stock. Stay away!
-
February 2021 by taina robles
Affordable and better than uhaul. I will keep renting from home depot instead
-
January 2021 by Thembi S.
I've lived in 4 different homes since I moved to Baltimore and have become very familiar with this Home Depot. Over the years, I've bought plenty of paint, screws, light fixtures, and one time a door (which I promptly returned with no issue). Fortunately my current place doesn't require any updating, so yesterday I went by Home Depot in search of plants. And wow, did I hit the jackpot! Home Depot's selection of plants was really good and reasonably priced. I saw a bunch of tall tropical plants I want to get, plus some small plants that were cute and may grow to be huge. I was debating between a monstera that hadn't swiss-cheesed yet and a fiddle-leaf fig. I ended up with the fig and a couple of planters, the total was around $30, not bad at all, especially given I saw a similarly sized fiddle-leaf fig for $45 at the Ace Hardware near my place. I'm all for a good deal, so looks like Home Depot will become my go-to for plants! Checkout was easy, and the staff there was super nice (I accidentally jumped in line and a staff member gently told me where to go), plus the store is clean and easily navigable. Until my next mission for plants, Home Depot!
-
December 2020 by Emily M.
Couldn't purchase this folding table that I wanted anywhere but this location. We pull up to pick our order curbside. Us and three other cars were waiting 25+ MINUTES and no one even came to acknowledge that we were here. Never again.
-
October 2020 by Shared with: Public
Employees were polite and helpful; store was clean and set up for social distancing. Employees wiped everything between transactions
