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October 2023 by Marty Butcher
Theses mfr didn’t answer the phone for 30 mins
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October 2023 by JeLani Walker
To the guy who said the store looked closed maybe you caught them on a bad day. Kaenen took care of me and my wife. I couldn’t believe how easy it was. He even handled multiple groups of people coming in the door, answering questions quickly, if could be, and having them wait if could not. I was impressed by the Customer Service. After 30+ years in the service industry it feels good to have someone actually take care of you. Thanks man.
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October 2023 by Daniel Parks
Great Shop. Friendly Professional Customer Service. Staff was knowledgeable and answered many questions. Went in for a new phone and left with one fully synced with old phone. Credit to Javon J for great service.
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August 2023 by Kevin Mills
Friday August 18 2023. Hours are supposed to be 10am to 7pm. 1010am no one in store, lights off, no one answering their phone.1142am same day. Store still not open. In that time I went to another Verizon store(Route 40 in Catonsville).Also all the responses to every Google review seem AI generated to me. I'm not convinced any real people actually work here....or should I say I've seen no evidence of it anyways.
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June 2022 by Young N Investing
Great experience with this store , I will never go to another one. Antonio and Amon were so attentive to my issue , while also dealing with other customers they made sure to value my time and I walked out with a brand new Iphone 13 !
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June 2022 by Scott chalk
Terrible experience. My phone would not make any outgoing calls. The representative at the store refused to help me and said there was nothing he could do. Id never go back to this store.
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May 2022 by Erin Miller
Came to store to pickup phone during business hours on Google and per the email and no one is in the store and doors are locked.Edit: came to the store again during business hours to pick up my phone and once again no one was in the store and could not pick up my phone again. Have wasted my time twice now
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April 2022 by Lavonda Brooks
I sat for 2 hours waiting to be seen until I couldn't wait anymore and just left. When I was leaving one associate let me out and didn't apologize for my wait. There are only 2 associates and the consultations and purchase take super long. Not a good site to go too if you have other things to do.
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April 2022 by Elegant Rose
Literally if you can go anywhere else please go!!!They don’t even have an Apple Watch charger and they keep the doors locked even during normal business hours
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March 2022 by Jennifer Leary
I came in to start new service and get a new phone to replace my way outdated IPhone 6. Amon was super helpful, gave me a quote and explained all cost, helped me through the process to keep my old number and even helped by putting my screen cover and case on. He was very friendly and helpful, would definitely recommend these guys!
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February 2022 by Margaret Welch
I've had a Verizon account for about 20 years. The service at this retailer was the best I've experienced in all that time. Amon is knowledgeable, courteous and efficient. I arrived with a broken phone and left in less than an hour with an excellent replacement that was fully functioning. Outstanding! I'm very glad of the opportunity to promote this place.
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February 2022 by Antonieo Barnes
This store is impossible! I had an interview scheduled there the week of Christmas at 2 pm i was at the store at 1:45 to find all the doors locked. I stood outside in the cold for 2 hours with no word until finally the dm texted me and says the store manager has left for the day to get her kids from school to get them tested for covid but someone would call me to reschedule my interview. It's been almost a month later and I've heard NOTHING back and everytime you call the store the phone just rings and no one bothers to answer. Then you get a voice-mail that's full and can't take anymore messages! This is truly unprofessional!
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February 2022 by Roxanne Lohmeyer
Elise was extremely professional, helpful, and very patient with me. So happy she was the one helping me get a new phone!
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October 2021 by Mary Powers
I just bought a new phone from Russell Cellular, and Amon was wonderful. He was very patient with all my questions and made recommendations about products. He was professional and a great communicator. Thank you for making an expensive and complicated purchase so understandable. The parking and access to the store was very easy also.
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October 2021 by A Cummings II
I have visited this location twice in the last month. Both times I dealt with Elise who gave me some of the best customer service experiences I have ever had. I purchased the Samsung Galaxy Note 20 Ultra and also the Samsung Galaxy Tab S7 and I am happy with both purchases. I can't wait until this store expands their accessories so I can have more for my devices
