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February 2024 by Andy Mell
Absolutely disgusting customer service. Canceled in Oct, still receiving bill. When called, yelling and legal threats seemed to be their go to.
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February 2024 by Andy Mell
Horrible customer service. raising your voice and threatening legal action is never appropriate when questioning a bill about an account that has been canceled, or supposed to have been, since Oct.
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December 2023 by Dan H.
We've been using Hughes since moving to Carroll County back in 2006. Their residential trash collection has been much more reliable than competitors in the area. They also have great service/rates for roll off dumpsters and bulk item pickup. Highly recommended!
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December 2023 by Kieth Nicholls
IM looking for a trash collection Co that actually COLLECTS THE TRASHNot a company that charges more and more and picks up less and less.If you don't wrap your trash in a pretty bow they won't take it .LEFT A TRASH CAN FULL OF ....WAIT FOR IT ..... YEP TRASH SITTING there .Just real quick now ...I put trash in a TRASH CAN ...YOU come and EMPTY the trash can in big truckTHINK IM DONE WITH YA'LL
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November 2023 by Robert Steiner
always answer and are very friendly, no problems, basically a dollar a day to take your trash, no increases this year please!!
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October 2023 by Carolyn Toms
Í have been with Hughes since 1984 and have always received excellent service and the office staff are courteous and helpful. I highly recommend this company.
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September 2023 by Laura O
Way too expensive and terrible customer service. Bills are also sent a month behind to insure that when you cancel service, and you will, that you will have to pay the maximum amount for a month. Allegedly you are also receive a discount if you pay in full for a year of $15. We paid $345 for a year, which did not seem like a discount… We recently switched to j&j who are providing us with two large trash cans for $259. I suggest anyone seeking a new trash service go with them.Service: Trash removal & disposal
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August 2023 by Gabe S.
I use Hughes for Porta John service and bulk trash dumpsters. Always been happy with the office staff and their drivers. Their pricing is very competitive too. Highly recommend them for any service they provide.
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July 2023 by Sara Reinert
We've used them for 2 years and we've never had any issues with pickup. Competitive rates. I would recommend them to homeowners.Service: Trash removal & disposal
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July 2023 by Aaron Woolridge
1 star for lack of customer service. Being kind to strangers is not a hard concept, but for the workers with this company it’s a hard one to grasp.
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June 2023 by Richard G.
The "Customer Service" aspect of Hughes "SUCKS! Especially true of one of the owners Sandy Hughes. I've been a customer for over 8 years, and my wife was a customer for years prior to passing away. None of this counts when you speak to their Customer Service people. Actually, this Susan Hughes hung up on me rather than attempt to solve an issue calmly! Buyer beware, you have to either move or die (and death may not count) to get any overpayment their required pay in advance policy! So now we Carroll Countians have an option...look to the new guys in town for trash hauling. They are kind, respectful and for goodness sakes almost half the price. Yes, half the price. And they provide totes, you don't have to pay rent like at Hughes. At least they charged me when I needed a recycle. Those that rate these folks higher than a 2 must never have had the need for their Customer Service. Rude & Crude...and yes I know it's a trash business but where are your manners folks!!!
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June 2023 by Allison Rostad
I should have read the previous reviews before using this company. Absolutely HORRIBLE customer service. If this family means to stay in business for the foreseeable future, they should consider replacing their kids in the office and on the road with real employees that know how to treat people with respect and courtesy.3.2 ⭐️ as of this review and likely to decline further if they continue to operate with the inability to sympathize with customers and work to better their services and customer service.
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June 2023 by Robert Krebs
Left our empty cans too close to the busy road at the end of our driveway and they have been hit more than once. We have a small 5x5 fenced area specifically for this reason just off the road.Service: Trash removal & disposal
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June 2023 by melinda hunker
I have used Hughes for many years. I'm not sure why there are complaints about the office workers. I read a review recently that called the office workers kids.....the workers in there that are learning the business and working very long hours, dealing with the public (which i have done for many years and its not easyEspecially when some customers have cursed me out for no fault of my own)have families and are not kids....they are dealing with thousands of customers I'm sure, and to have one review or opinion is not worth reading if you ask me. I have never based my decision to use a company on someone's personal opinion.Services: House & garage cleanouts
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April 2023 by Katherine “The Animal Lover”
I am glad we chose this trash place but be careful cause the trash can go on the ground and well it’s litter and it’s not good for animals! So maybe secure your trash that way no trash will come out. Thanks
