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March 2024 by Marquis Eaddy
Great!
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March 2024 by Tahani M
Polite Professional Proficient Patient.... if you gave anything less than 5 ?'s you were having bad day! Sarah and the young man working with her TODAY should give customer service classes!!!!!
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February 2024 by Diamond Davis
I believe his name was Samuel who assisted and showed me how to replace my windshield wipers. He was very professional and helped explain step by step instructions.
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February 2024 by Leonardo Juarez
It is well attended in Spanish, good service
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February 2024 by Wayne Womack
Good service and clean place
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November 2023 by chul yang
I went into the Hanover store to check the status of my battery after the dealer said the battery needs to be changed. Josue took the battery tester and tested the battery and confirmed that battery needs to be replaced. He went over the battery options thoroughly and I decided on a battery. Josue got the needed tools, made sure it was the correct size, and changed the battery in no time. 5+ stars to Josue for a great customer service with a smile. Thanks.
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August 2023 by Eugene Dvoynoy
I am leaving this review because I arrived to the AutoZone on Annapolis Road with intention to come in the store and be able to use the scan tool to read the codes on my car/truck. Upon arriving and entering the store I had to wait in line for 20 minutes and once it was finally my turn to see the cashier I was very rudely informed that the scan tool is broken and I will not be able to I use it. There is about 10 different different types of scanners hanging on the wall which could easily be accessed by a manager to replace the broken one. Overall, my experience at the store was very poor and I do not recommend anybody coming here if you expect good and kind service.
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August 2023 by Seyonah Hobley
Went to get a new battery after mine died. The manager said they couldn't install it, but he directed me to a place that would and helped me pick up a charger at a good price! He also jump started my car. 5/5 customer service
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June 2023 by Tony Sumabat
When you need tools and auto supplies you go to the nearest Auto Zone however, you better know exactly what you want and where it is because you are not going to get any help from the staff here. Your lucky if you don’t have wait for 20 minutes to checkout.I suppose you can treat customers like this when you’re the only Auto Zone within reasonable driving distance. We can all but on line if we can wait a few days. Auto Zone should keep that in mind what it come to customer service. It’s there ONLY advantage over Amazon. ??
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June 2023 by Joelysa McLeod
I drove to AutoZone this morning after my car wouldn’t start and this lovely gentleman by the name of Edwin helped me out tremendously! I first inquired to see if he could check the voltage of my battery, and after confirming that I did indeed have a bad battery he assisted me in finding the best one for my car. Edwin even went a step further and installed it for me, talk about top notch service! I always applaud and appreciate amazing customer service and after asking if I could observe him putting in the new battery he even talked me through the process. I cannot say thank you enough to Edwin for his excellent customer service again and for honestly helping me get through what I thought would be a disastrous morning/day. Thank you again Edwin!
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May 2023 by Malinda Smith
I purchased an alternator to replace my dead one for same day service across the street at the Exxon. Exxon said it was defected. I called AutoZone and explained my issue and how I needed to make sure it was pulled for me to pick up right away and that person told me to just bring it back and another one will be waiting for me. Took it back to AutoZone and nothing was waiting for me. Out of the 7 employees there, not one claimed they spoke to me and they knew absolutely nothing. Then I was told whoever I spoke with misinformed me because they don't have anymore in that model. I was asked if it was a man or woman that spoke to me. I replied a man (no woman was even there). I had asked if any employee had left after 3:52 PM, because that is when I called. They were clueless and some carelessly responded no. I'm thinking this is CRAZY! So no one knows who I spoke to or cared to find out. Not only that, no one even thought to test it! Some customer service and poor management. The person I spoke to previously could've made sure one was available and noted my account. They sent me to another location to get my alternator, so I had to inconvenience my ride who was on the clock on her job. UNBELIEVABLE!
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May 2023 by Gabriel Lazarus
Edwin was great helping me out with new wipers on a rainy day. Thank you for the excellent service!
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April 2023 by Hell razor
Went in to get help about a certain brand air filter for my car on 2/25/23 about 9:15am didn’t have them in stock but he ordered them and they be a same day service the nice guy name Derrick help me very helpful and polite and customer service and helpfulness go a long way these days I don’t even live in the area but this my go to now please give this guy a raise auto zone you got a great guy working for y’all thanks Derrick and auto zone
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April 2023 by Margaret
I wish there was more variety with windshield wipers! I am from out of town so naturally after stopping for my taco bell crunchwrap I decided this would be a good place to replace my windshield wiper that came loose and flew off on i-95 the day prior. My numbskull son put the wipers on (the only ones available in the correct size for my vehicle) and they were immediately streaky! Now maybe it was because my son didnt install them properly, but how could I know if there was only one option??? I'll keep yous updated to see if it at least stays on.
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March 2023 by Jake Sallee
Thank you Edwin for changing my wipers out with a new set of Bosch Icon!
